Finding what is causing my stop 0x0000000A

A

Armin Zingler

I got a new Motherboard and reinstalled my XP Pro. I came home
today from work to discover a blue screen with:

STOP: 0x0000000A(0x062C9D44, 0x00000002,0x00000001,0x80516F96)

I found the following web page listing loads of 0x0000000A errors:

http://support.microsoft.com/search/default.aspx?InCC_hdn=true
&Catalog=LCID%3D1033%
26CDID%3DEN-US-KB%26PRODLISTSRC%3DON&withinResults=&QuerySource
=gASr_Query&Product=msall&Queryc= +stop+0x0000000A&Query=+stop+0x0000
000A&KeywordType=ALL&maxResults =25&Titles=false&numDays=&InCC=on



But I don't have any idea what to do next.
Click to expand...


I hope this helps further:
http://support.microsoft.com/default.aspx?scid=kb;en-us;314063


--
Armin

How to quote and why:
http://www.plig.net/nnq/nquote.html
http://www.netmeister.org/news/learn2quote.html
 
M

Malke

I got a new Motherboard and reinstalled my XP Pro. I came home today
from work to discover a blue screen with:

STOP: 0x0000000A(0x062C9D44, 0x00000002,0x00000001,0x80516F96)

I found the following web page listing loads of 0x0000000A errors:

http://support.microsoft.com/search default.aspx?InCC_hdn=true&Catalog=LCID%3D1033%26CDID%3DEN-US-KB
26PRODLISTSRC
3DON&withinResults=&QuerySource=gASr_Query&Product=msall&Queryc=+sto
+0x0000000A&Query=+sto
+0x0000000A&KeywordType=ALL&maxResults=25&Titles=false&numDays=&InCC=on


But I don't have any idea what to do next.
Click to expand...


Usually it is more helpful to just put the first bit of your Stop Error
into Google as a search term. Using "STOP: 0x0000000A", for instance,
gives me this url which looks quite useful:

http://support.microsoft.com/?kbid=314063

Perhaps you neglected to install your motherboard drivers or one of the
drivers you are using is conflicting with something else. Try the
troubleshooting steps listed in the above article under the section
regarding a current installation.

Malke
 
H

howard

Usually it is more helpful to just put the first bit of your Stop Error
into Google as a search term. Using "STOP: 0x0000000A", for instance,
gives me this url which looks quite useful:

http://support.microsoft.com/?kbid=314063

Perhaps you neglected to install your motherboard drivers or one of the
drivers you are using is conflicting with something else. Try the
troubleshooting steps listed in the above article under the section
regarding a current installation.
Click to expand...

Should I continue to write down all of the numbers within the parenthesis?
They change.

After I got my new motherboard (MICRO-STAR INC. MS-6788 10A with 1G Ram), I
noticed that there were drivers for the built in sound card. I disabled
them before the first Stop 0x0000000A Error. After that I disabled the
sound card on the motherboard. Last night I noticed that my USB Phillips
Aurilium volume control seemed to change the volume in Windows except that
volume didn't really change. So I installed the drivers again in repair
mode. That didn't change anything.

I notice my Control Panel has a left over AudioHQ (and has had it for a
while), that I does nothing but which I don't know how to eliminate.

Last night my video got stuck and I had to hard boot. This is a problem I
had occasionally with my old motherboard and my NVIDIA GeForce4 MX 440
[Display adapter] with two monitors plugged in:
Korea Data Systems Visual Sensation VS-7/VSx-7 [Monitor] (15.2"vis, June
1998)
Sony GDM-19PS [Monitor] (18.0"vis, s/n 7044909, December 1998)

Then I got up this morning and found a different Stop 0x0000000A Error.

The link above has me disconnect various hardware and see what happens.
The trouble is, I don't get the abort all the time. If I abort every few
days, how do I do this?
 
M

Malke

Usually it is more helpful to just put the first bit of your Stop
Error into Google as a search term. Using "STOP: 0x0000000A", for
instance, gives me this url which looks quite useful:

http://support.microsoft.com/?kbid=314063

Perhaps you neglected to install your motherboard drivers or one of
the drivers you are using is conflicting with something else. Try the
troubleshooting steps listed in the above article under the section
regarding a current installation.
Click to expand...

Should I continue to write down all of the numbers within the
parenthesis? They change.

After I got my new motherboard (MICRO-STAR INC. MS-6788 10A with 1G
Ram), I
noticed that there were drivers for the built in sound card. I
disabled
them before the first Stop 0x0000000A Error. After that I disabled
the
sound card on the motherboard. Last night I noticed that my USB
Phillips Aurilium volume control seemed to change the volume in
Windows except that
volume didn't really change. So I installed the drivers again in
repair
mode. That didn't change anything.

I notice my Control Panel has a left over AudioHQ (and has had it for
a while), that I does nothing but which I don't know how to eliminate.

Last night my video got stuck and I had to hard boot. This is a
problem I had occasionally with my old motherboard and my NVIDIA
GeForce4 MX 440
[Display adapter] with two monitors plugged in:
Korea Data Systems Visual Sensation VS-7/VSx-7 [Monitor] (15.2"vis,
June 1998)
Sony GDM-19PS [Monitor] (18.0"vis, s/n 7044909, December 1998)

Then I got up this morning and found a different Stop 0x0000000A
Error.

The link above has me disconnect various hardware and see what
happens.
The trouble is, I don't get the abort all the time. If I abort every
few days, how do I do this?
Click to expand...

It sounds very much to me like what you did was a Repair Install when
you got the new motherboard instead of a Clean Install. Since you
didn't say, I can't be certain but that would be my guess. If this is
true, then you should back up all your data and do a clean install of
Windows. Here is a link to instructions:

http://michaelstevenstech.com/cleanxpinstall.html

Malke
 
H

howard

It sounds very much to me like what you did was a Repair Install when
you got the new motherboard instead of a Clean Install. Since you
didn't say, I can't be certain but that would be my guess. If this is
true, then you should back up all your data and do a clean install of
Windows. Here is a link to instructions:

http://michaelstevenstech.com/cleanxpinstall.html
Click to expand...

I was having troubles getting my Windows to read my NTFS partition, so I had
the shop that originally built my computer, and from whom I bought my
motherboard install Windows. It was necessary to not lose anything.
 
H

howard

It sounds very much to me like what you did was a Repair Install when
you got the new motherboard instead of a Clean Install. Since you
didn't say, I can't be certain but that would be my guess. If this is
true, then you should back up all your data and do a clean install of
Windows. Here is a link to instructions:

http://michaelstevenstech.com/cleanxpinstall.html
Click to expand...

Yes. Now I have to decide how badly it is to have the blue screen of death
every day or so. It is bad, bad, bad - but is it worse than losing all of
my software that have registration IDs in the registry?

I suppose I need to create another boot drive and slowly move everything
over.
 
H

howard

More information.

A couple of times my machine has had a device failure now that hasn't
immediately led to a blue screen of death. I wonder if this is what has
happened overnight, but without me shutting down, it deteriorates.

I will go to my computer with the screen saver working, I log on, and the
cursor won't move anymore. After about half a minute, the screen goes to
minimum resolution and tells me to save my work and reboot. Both of my
screens say the same thing. I do this and readjust anything that has been
moved because of the resolution.

My display is left and right monitors plugged into:

NVIDIA GeForce4 MX 440 [Display adapter]

Left=Korea Data Systems Visual Sensation VS-7/VSx-7 [Monitor] (15.2"vis,
June 1998)
Right=Sony GDM-19PS [Monitor] (18.0"vis, s/n 7044909, December 1998)

I had some troubles with my video locking up or not shutting down with my
old motherboard, so I periodically look for a newer driver than the one I
have from last August.
 
M

Malke

More information.

A couple of times my machine has had a device failure now that hasn't
immediately led to a blue screen of death. I wonder if this is what
has happened overnight, but without me shutting down, it deteriorates.

I will go to my computer with the screen saver working, I log on, and
the
cursor won't move anymore. After about half a minute, the screen goes
to
minimum resolution and tells me to save my work and reboot. Both of
my
screens say the same thing. I do this and readjust anything that has
been moved because of the resolution.

My display is left and right monitors plugged into:

NVIDIA GeForce4 MX 440 [Display adapter]

Left=Korea Data Systems Visual Sensation VS-7/VSx-7 [Monitor]
(15.2"vis, June 1998)
Right=Sony GDM-19PS [Monitor] (18.0"vis, s/n 7044909, December 1998)

I had some troubles with my video locking up or not shutting down with
my old motherboard, so I periodically look for a newer driver than the
one I have from last August.
Click to expand...

Hi, Howard. You probably are having hardware failures. You can either do
some of the generic hardware troubleshooting steps which follow, or you
might just want to take the machine to a good local computer repair
shop (not a BestBuy or CompUSA). There is no shame in having a fresh
pair of eyes look at a problem - we techs do that all the time with
each other. Here are the hardware steps:

For hardware issues - 1) open the computer and run it open, cleaning out
all dust bunnies and observing all fans (overheating will cause system
freezing); 2) test the RAM - I like Memtest86 from www.memtest86.com -
let the test run for an extended (like overnight) period of time -
unless errors are seen immediately; 3) test the hard drive with a
diagnostic utility from the mftr.; 4) the power supply may be going bad
or be inadequate for the devices you have in the system; 5) test the
motherboard with something like TuffTest from www.tufftest.com. Testing
hardware failures often involves swapping out suspected parts with
known-good parts. If you can't do the testing yourself and/or are
uncomfortable opening your computer, take the machine to a good local
computer repair shop (not a CompUSA or Best Buy type of store).

Good luck,

Malke
 
H

howard

For hardware issues - 1) open the computer and run it open, cleaning out
all dust bunnies and observing all fans (overheating will cause system
freezing); 2) test the RAM - I like Memtest86 from www.memtest86.com -
let the test run for an extended (like overnight) period of time -
unless errors are seen immediately; 3) test the hard drive with a
diagnostic utility from the mftr.; 4) the power supply may be going bad
or be inadequate for the devices you have in the system; 5) test the
motherboard with something like TuffTest from www.tufftest.com. Testing
hardware failures often involves swapping out suspected parts with
known-good parts. If you can't do the testing yourself and/or are
uncomfortable opening your computer, take the machine to a good local
computer repair shop (not a CompUSA or Best Buy type of store).
Click to expand...

I bought the motherboard from such a shop, and they installed it. They
always remove stuff from memory and don't have my USB connections. (Philips
sound card). I ran the Memtest for about 5 minutes, but will do so
overnight.

Thanks.
 
M

Microsoft Video Driver OCA Triage

Howard,
Can you please send me the contents of your "minidump" directory that is in
your "windows" directory so that we can root cause your problem.
Thanks,
Aaron C. Smith
Microsoft Video Driver OCA Triage
(e-mail address removed)
* This posting is provided "AS IS" with no warranties, and confers no
rights.
 
B

Bill Drake

Hi, Howard. A common problem with intermittent hardware failure
is inadequate cooling. For video cards, this is easily overlooked.

Check to ensure the fan on the Video Card's heatsink is working
properly. For video cards of the vintage you describe, a common
failure is a fan that doesn't spin or that spins very slowly.

If this is your problem, then the proper fix is either a replacement
fan (preferably of better quality than the one originally supplied)
or an upgraded Video card.

Note: Video card freezes are sometimes infuriatingly difficult to
diagnose -- especially if the cooling is "just on the edge"
of failure. The card will work properly for long periods
of time -- and will only fail when it is pushed hard. The
problem is that "pushed hard" varies with the programs
you are using and with what you happen to be doing in
those programs at that particular moment. As a result,
it *looks* like the problem is random when it is not.

Hope this helps.


Best I can do for now. <tm>


Bill
 
H

howard

I just ordered this.
Click to expand...

It found no problems. (Well, it didn't cost too much).

My memory test didn't find problems either.

And I got another blue screen, this time with me playing a game with my
son's family - one which was virtually unplayable with my old motherboard.
 
H

howard

Howard,
Can you please send me the contents of your "minidump" directory that is
in
your "windows" directory so that we can root cause your problem.
Thanks,
Aaron C. Smith
Microsoft Video Driver OCA Triage
(e-mail address removed)
* This posting is provided "AS IS" with no warranties, and confers no
rights.
Click to expand...

This dump was this afternoon, I started the game Uru which my son's family
and I got for Christmas, but which was virtually unplayable until I upgraded
my computer.

I always send the dump in using the automatic procedure that works with IE
but not with Opera.

I just opened up Outlook, copied the above message to it, and dragged the
dump to Outlook. It is 64KB in size. Hidden but not read-only. After a
moment I got "Access is denied" and then "There is insufficient memory.
Save the document now".
 
H

howard

If this is your problem, then the proper fix is either a replacement
fan (preferably of better quality than the one originally supplied)
or an upgraded Video card.
Click to expand...

There aren't many dual output cards. I'll look into cooling my video card
and my computer - it isn't out in the open. And I gotta pay for my
motherboard out of the allowance I allow myself before golf season starts.
 
M

Microsoft Video Driver OCA Triage

Howard,
E-mail the dumps to (e-mail address removed)
Thanks,
Aaron C. Smith
 
H

howard

Howard,
E-mail the dumps to (e-mail address removed)
Thanks,
Aaron C. Smith
Click to expand...

Even though I have rebooted, I can't even copy MEMORY.DUMP to somewhere
else. It does have advanced security settings and does list me as an
owner.
 
H

howard

Check to ensure the fan on the Video Card's heatsink is working
properly. For video cards of the vintage you describe, a common
failure is a fan that doesn't spin or that spins very slowly.
Click to expand...

The fan is spinning. I opened my computer today and left it open. This
evening the screen saver was on and I logged in. Then my video was stuck
(this has happened before). I had to turn my computer off and on to
continue.
 
H

howard

Microsoft Video Driver OCA Triage said:
Microsoft Video Driver OCA Triage
(e-mail address removed)
Click to expand...

Thanks for the help. NVidia said my 6 month old video card was bad, so I
had to buy a new one.

I didn't want to spend too much money and wanted to have dual display
capability. My old card had 2 VGA ports, but I didn't see that, so I got
an ATI based Radeon 9200 SE 128 MB with VGA and DVI (and TV) outputs. A
little adaptor converted the DVI to VGA.

I removed the nVidia drivers, and when it rebooted, turned off my computer
and replaced my video card. I rebooted and let Windows install whatever it
wanted. It's been 24 hours without a crash, which is the first time this
has happened since I upgraded my motherboard, so I guess I was right in
switching from nVidia.

Question: Is there any reason to use the supplied CD with Windows XP Pro?
 

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