rich said:hi guys
ive deleted some files by mistake and now i cant download any new software
or windows update.
please advis eon where i can start looking and how or if i can retreive them
thanks
rich
nass said:rich said:hi guys
ive deleted some files by mistake and now i cant download any new software
or windows update.
please advis eon where i can start looking and how or if i can retreive them
thanks
rich
Well Rich, try the system Restore and see if that will solve the issue.
If not try to run this command:
Open a run command and type in:
sfc /scannow click [OK] and let it run, you may need your XP CD handy if
the OS asked you to do so.
If still then tell us what these files are and why you gone mad and delete
or why you are performing a clean up this way!.
HTH.
nass
rich said:hi nass
typed what you said and the system dont recognizses the wording.
would you like to no what the files are instead?
rich
nass said:rich said:hi guys
ive deleted some files by mistake and now i cant download any new software
or windows update.
please advis eon where i can start looking and how or if i can retreive them
thanks
rich
Well Rich, try the system Restore and see if that will solve the issue.
If not try to run this command:
Open a run command and type in:
sfc /scannow click [OK] and let it run, you may need your XP CD handy if
the OS asked you to do so.
If still then tell us what these files are and why you gone mad and delete
or why you are performing a clean up this way!.
HTH.
nass
nass said:Hi Rich,
Both, did you typed the command correctly like this:
sfc_/scannow click [OK] there is a space between sfc_/
_ = Space
HTH.
Let us know.
nass
---
www.nasstec.co.uk
rich said:hi nass
typed what you said and the system dont recognizses the wording.
would you like to no what the files are instead?
rich
nass said::
hi guys
ive deleted some files by mistake and now i cant download any new software
or windows update.
please advis eon where i can start looking and how or if i can retreive them
thanks
rich
Well Rich, try the system Restore and see if that will solve the issue.
If not try to run this command:
Open a run command and type in:
sfc /scannow click [OK] and let it run, you may need your XP CD handy if
the OS asked you to do so.
If still then tell us what these files are and why you gone mad and delete
or why you are performing a clean up this way!.
HTH.
nass
rich said:nass
black screen came up then disappeared
rich
nass said:Hi Rich,
Both, did you typed the command correctly like this:
sfc_/scannow click [OK] there is a space between sfc_/
_ = Space
HTH.
Let us know.
nass
---
www.nasstec.co.uk
rich said:hi nass
typed what you said and the system dont recognizses the wording.
would you like to no what the files are instead?
rich
:
:
hi guys
ive deleted some files by mistake and now i cant download any new software
or windows update.
please advis eon where i can start looking and how or if i can retreive them
thanks
rich
Well Rich, try the system Restore and see if that will solve the issue.
If not try to run this command:
Open a run command and type in:
sfc /scannow click [OK] and let it run, you may need your XP CD handy if
the OS asked you to do so.
If still then tell us what these files are and why you gone mad and delete
or why you are performing a clean up this way!.
HTH.
nass
Hi Rich,
Try htis:
Click Start >> All Programs >> Accessories >> System Tools >> System Restore
and Restore to an Earlier date before the Deletion took place, does this
Help?.
If not you may be have been weeding for some malware try this cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
2... You need to be sure your system is clean from malwares and Viruses by
scanning for them
Scan for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D
Let us know.
nass
---
www.nasstec.co.uk
rich said:nass
black screen came up then disappeared
rich
nass said:Hi Rich,
Both, did you typed the command correctly like this:
sfc_/scannow click [OK] there is a space between sfc_/
_ = Space
HTH.
Let us know.
nass
---
www.nasstec.co.uk
:
hi nass
typed what you said and the system dont recognizses the wording.
would you like to no what the files are instead?
rich
:
:
hi guys
ive deleted some files by mistake and now i cant download any new software
or windows update.
please advis eon where i can start looking and how or if i can retreive them
thanks
rich
Well Rich, try the system Restore and see if that will solve the issue.
If not try to run this command:
Open a run command and type in:
sfc /scannow click [OK] and let it run, you may need your XP CD handy if
the OS asked you to do so.
If still then tell us what these files are and why you gone mad and delete
or why you are performing a clean up this way!.
HTH.
nass
rich said:hi nass
ive tried system restore but cant as ive just started to use this desktop so
no further dates can be found only the ones from thursday when i started
using it.
also this is whats missing
Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
C:\Program Files\SpyCatcher 2006\SCActiveBlock.dll (file missing)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows
Live\WindowsLiveLogin.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
%windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network
Diagnostic\xpnetdiag.exe (file missing)
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} -
C:\WINDOWS\system32\WPDShServiceObj.dll (file missing)
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner -
C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\aspnet_state.exe (file miss
O23 - Service: ewido anti-spyware 4.0 guard - Unknown owner - C:\Program
Files\ewido anti-spyware 4.0\guard.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Unknown owner -
C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
(file missing)
O23 - Service: Office Source Engine (ose) - Unknown owner - C:\Program
Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE (file missing)
:
O23 - Service: Windows Media Player Network Sharing Service (WMPNetworkSvc)
- Unknown owner - C:\Program Files\Windows Media Player\WMPNetwk.exe (file
missing)
hope you can let me no hpw bad it is and if i can retrieve them back
cheers
rich
Hi Rich,
Try htis:
Click Start >> All Programs >> Accessories >> System Tools >> System Restore
and Restore to an Earlier date before the Deletion took place, does this
Help?.
If not you may be have been weeding for some malware try this cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
2... You need to be sure your system is clean from malwares and Viruses by
scanning for them
Scan for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D
Let us know.
nass
---
www.nasstec.co.uk
rich said:nass
black screen came up then disappeared
rich
:
Hi Rich,
Both, did you typed the command correctly like this:
sfc_/scannow click [OK] there is a space between sfc_/
_ = Space
HTH.
Let us know.
nass
---
www.nasstec.co.uk
:
hi nass
typed what you said and the system dont recognizses the wording.
would you like to no what the files are instead?
rich
:
:
hi guys
ive deleted some files by mistake and now i cant download any new software
or windows update.
please advis eon where i can start looking and how or if i can retreive them
thanks
rich
Well Rich, try the system Restore and see if that will solve the issue.
If not try to run this command:
Open a run command and type in:
sfc /scannow click [OK] and let it run, you may need your XP CD handy if
the OS asked you to do so.
If still then tell us what these files are and why you gone mad and delete
or why you are performing a clean up this way!.
HTH.
nass
nass said:Hi Rich,
Try and make sure this machine is Virus free and malware free.
Error message when you try to repair, reinstall, or add a component to an
Office 2003 program and you use a Local Installation Source: "Installation
Error: File Not Found"
http://support.microsoft.com/kb/913420/
Run a scan from here on-line:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
http://free.grisoft.com/doc/5390/lng/us/tpl/v5
Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
HTH.
Let us know.
Regards,
nass
----------
www.nasstec.co.uk
rich said:hi nass
ive tried system restore but cant as ive just started to use this desktop so
no further dates can be found only the ones from thursday when i started
using it.
also this is whats missing
Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
C:\Program Files\SpyCatcher 2006\SCActiveBlock.dll (file missing)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows
Live\WindowsLiveLogin.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
%windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network
Diagnostic\xpnetdiag.exe (file missing)
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} -
C:\WINDOWS\system32\WPDShServiceObj.dll (file missing)
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner -
C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\aspnet_state.exe (file miss
O23 - Service: ewido anti-spyware 4.0 guard - Unknown owner - C:\Program
Files\ewido anti-spyware 4.0\guard.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Unknown owner -
C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
(file missing)
O23 - Service: Office Source Engine (ose) - Unknown owner - C:\Program
Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE (file missing)
:
O23 - Service: Windows Media Player Network Sharing Service (WMPNetworkSvc)
- Unknown owner - C:\Program Files\Windows Media Player\WMPNetwk.exe (file
missing)
hope you can let me no hpw bad it is and if i can retrieve them back
cheers
rich
Hi Rich,
Try htis:
Click Start >> All Programs >> Accessories >> System Tools >> System Restore
and Restore to an Earlier date before the Deletion took place, does this
Help?.
If not you may be have been weeding for some malware try this cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
2... You need to be sure your system is clean from malwares and Viruses by
scanning for them
Scan for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D
Let us know.
nass
---
www.nasstec.co.uk
:
nass
black screen came up then disappeared
rich
:
Hi Rich,
Both, did you typed the command correctly like this:
sfc_/scannow click [OK] there is a space between sfc_/
_ = Space
HTH.
Let us know.
nass
---
www.nasstec.co.uk
:
hi nass
typed what you said and the system dont recognizses the wording.
would you like to no what the files are instead?
rich
:
:
hi guys
ive deleted some files by mistake and now i cant download any new software
or windows update.
please advis eon where i can start looking and how or if i can retreive them
thanks
rich
Well Rich, try the system Restore and see if that will solve the issue.
If not try to run this command:
Open a run command and type in:
sfc /scannow click [OK] and let it run, you may need your XP CD handy if
the OS asked you to do so.
If still then tell us what these files are and why you gone mad and delete
or why you are performing a clean up this way!.
HTH.
nass
rich said:morning nass
ive got the hijackthis log and posted it on 2 sites and site waiting for
help on thoses.
are these files that are missing retrievable? and will i be able to download
new software and windows updates?
cheers
rich
nass said:Hi Rich,
Try and make sure this machine is Virus free and malware free.
Error message when you try to repair, reinstall, or add a component to an
Office 2003 program and you use a Local Installation Source: "Installation
Error: File Not Found"
http://support.microsoft.com/kb/913420/
Run a scan from here on-line:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
http://free.grisoft.com/doc/5390/lng/us/tpl/v5
Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
HTH.
Let us know.
Regards,
nass
----------
www.nasstec.co.uk
rich said:hi nass
ive tried system restore but cant as ive just started to use this desktop so
no further dates can be found only the ones from thursday when i started
using it.
also this is whats missing
Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
C:\Program Files\SpyCatcher 2006\SCActiveBlock.dll (file missing)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows
Live\WindowsLiveLogin.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
%windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network
Diagnostic\xpnetdiag.exe (file missing)
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} -
C:\WINDOWS\system32\WPDShServiceObj.dll (file missing)
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner -
C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\aspnet_state.exe (file miss
O23 - Service: ewido anti-spyware 4.0 guard - Unknown owner - C:\Program
Files\ewido anti-spyware 4.0\guard.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Unknown owner -
C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
(file missing)
O23 - Service: Office Source Engine (ose) - Unknown owner - C:\Program
Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE (file missing)
:
O23 - Service: Windows Media Player Network Sharing Service (WMPNetworkSvc)
- Unknown owner - C:\Program Files\Windows Media Player\WMPNetwk.exe (file
missing)
hope you can let me no hpw bad it is and if i can retrieve them back
cheers
rich
Hi Rich,
Try htis:
Click Start >> All Programs >> Accessories >> System Tools >> System Restore
and Restore to an Earlier date before the Deletion took place, does this
Help?.
If not you may be have been weeding for some malware try this cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
2... You need to be sure your system is clean from malwares and Viruses by
scanning for them
Scan for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D
Let us know.
nass
---
www.nasstec.co.uk
:
nass
black screen came up then disappeared
rich
:
Hi Rich,
Both, did you typed the command correctly like this:
sfc_/scannow click [OK] there is a space between sfc_/
_ = Space
HTH.
Let us know.
nass
---
www.nasstec.co.uk
:
hi nass
typed what you said and the system dont recognizses the wording.
would you like to no what the files are instead?
rich
:
:
hi guys
ive deleted some files by mistake and now i cant download any new software
or windows update.
please advis eon where i can start looking and how or if i can retreive them
thanks
rich
Well Rich, try the system Restore and see if that will solve the issue.
If not try to run this command:
Open a run command and type in:
sfc /scannow click [OK] and let it run, you may need your XP CD handy if
the OS asked you to do so.
If still then tell us what these files are and why you gone mad and delete
or why you are performing a clean up this way!.
HTH.
nass
rich said:hi guys
ive deleted some files by mistake and now i cant download any new
software or windows update.
please advis eon where i can start looking and how or if i can
retreive them
thanks
rich
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