File rename not appearing until F5 refresh

[Brian Cryer]

We have a small office in which we have project files shared from a Windows
2003 standard server. One of our users (xp pro, sp2) has the problem where
she can create a new folder or rename a file/folder in this share using
windows explorer but windows explorer doesn't then show the change unless
she hits F5 (refresh). No-one else has this problem.

I don't see anything untoward in the event logs of either her pc or the
server. Whilst I don't see anything to indicate a need, I will be scheduling
a disk check tonight just in case it helps.

Any ideas?

TIA.

 

[Anthony]

It could be this: http://support.microsoft.com/kb/873392/en-us
Anthony, http://www.airdesk.co.uk

 

[Brian Cryer]

Thanks Anthony,

the KB article doesn't mention the problem with renaming, but it is the
closest thing I've yet seen. I've requested the hot-fix from Microsoft, and
will see if it fixes the problem.

 

[Anthony]

Hi Brian,
You can easily test this one by changing the sharing (mapped or network
places)
"This problem may occur if the shared network folder is mapped to a folder
inside a shared folder.". This could explain why one person has a problem
and others don't, and could be fixed without a hotfix,
Anthony, http://www.airdesk.co.uk

 

[Brian Cryer]

To be quite honest I'm not sure what Microsoft mean by a "shared network
folder is mapped to a folder inside a shared folder". In this case the share
on the network server is to a folder straight of one of the drives, and on
the client the share is mapped directly.

Whilst the symptoms described are similar I don't see a problem trying the
hotfix - I now have it from Microsoft so will try it shortly.

 

[Brian Cryer]

Anthony, it looks like you were right. The lady who was having the problem
no longer has the problem.

Thank you.

 

[Anthony]

Great, glad to hear it,
Anthony, http://www.airdesk.co.uk

 

[Ron Badour]

Was the problem solved with the hot fix or ?????

 

[Brian Cryer]

Sorry if there was any ambiguity in my previous reply: Yes, the hotfix
mentioned in http://support.microsoft.com/kb/873392/en-us has solved the
problem of file and folder rename/delete/create not appearing until F5 was
pressed.

 

[Ron Badour]

Thanks for responding.