Faxing Problem

[Alison]

I installed the Fax Console that came with Windows XP.

When I try to send a fax it dials out and comes back that the line is busy,
I know for a fact that this is a business line
and it should not be busy.

I think I have it configured correctly, In the Fax Configuration Wizard
under TSID I put my phone number and on the CSID I put my phone number
again.

Is this correct?

Thank you
Alison

 

[Russ Valentine [MVP-Outlook]]

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.

 

[Guest]

Can you tell me how to find out if my modem is on that list

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
--
Russ Valentine
[MVP-Outlook]

I installed the Fax Console that came with Windows XP.

When I try to send a fax it dials out and comes back that the line is
busy,
I know for a fact that this is a business line
and it should not be busy.

I think I have it configured correctly, In the Fax Configuration Wizard
under TSID I put my phone number and on the CSID I put my phone number
again.

Is this correct?

Thank you
Alison

 

[Russ Valentine [MVP-Outlook]]

http://www.microsoft.com/windows/catalog/

--
Russ Valentine
[MVP-Outlook]

Can you tell me how to find out if my modem is on that list

Unfortunately, Windows XP Fax has proven to be incompatible with many
common
modems and drivers, particularly older ones, even if the manufacturers
claim
they are "compatible" with Windows XP. Modem incompatibility is not
apparent
during installation or the initial setup. It only becomes apparent when
you
first try to send or receive a fax. The Fax Service will dial or will
answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception
error."
There will be nothing in Event Viewer to give a clue as to where the
problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is
listed
on the Windows XP Hardware Compatibility List and using the latest
drivers.
--
Russ Valentine
[MVP-Outlook]

I installed the Fax Console that came with Windows XP.

When I try to send a fax it dials out and comes back that the line is
busy,
I know for a fact that this is a business line
and it should not be busy.

I think I have it configured correctly, In the Fax Configuration Wizard
under TSID I put my phone number and on the CSID I put my phone number
again.

Is this correct?

Thank you
Alison

 

[Guest]

Russ

I have a similiar problem to Alison, when the fax modem dials out it decides
that the line is busy and the fax fails. But this does not always happen,
only occassionally so I know fax modem is compatible. The problem depends on
how quickly the fax machine being dialled answers the call. If it answers
quickly 1-2 seconds, call goes through OK. If it takes longer than 3 seconds
to answer Windows Fax Console gives up waiting and says 'line is busy'.
Can I configure windows fax console to wait longer for the call to be
answered ??
Cheers
Lawrence

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
--
Russ Valentine
[MVP-Outlook]

I installed the Fax Console that came with Windows XP.

When I try to send a fax it dials out and comes back that the line is
busy,
I know for a fact that this is a business line
and it should not be busy.

I think I have it configured correctly, In the Fax Configuration Wizard
under TSID I put my phone number and on the CSID I put my phone number
again.

Is this correct?

Thank you
Alison

 

[Russ Valentine [MVP-Outlook]]

I know of nothing you can adjust to help. Unfortunately, the Windows XP Fax
Service is neither robust nor reliable. It often fails to recognize
handshake tones from other modems and has no options to configure the wait
time.
--
Russ Valentine
[MVP-Outlook]

Russ

I have a similiar problem to Alison, when the fax modem dials out it
decides
that the line is busy and the fax fails. But this does not always happen,
only occassionally so I know fax modem is compatible. The problem depends
on
how quickly the fax machine being dialled answers the call. If it answers
quickly 1-2 seconds, call goes through OK. If it takes longer than 3
seconds
to answer Windows Fax Console gives up waiting and says 'line is busy'.
Can I configure windows fax console to wait longer for the call to be
answered ??
Cheers
Lawrence

Unfortunately, Windows XP Fax has proven to be incompatible with many
common
modems and drivers, particularly older ones, even if the manufacturers
claim
they are "compatible" with Windows XP. Modem incompatibility is not
apparent
during installation or the initial setup. It only becomes apparent when
you
first try to send or receive a fax. The Fax Service will dial or will
answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception
error."
There will be nothing in Event Viewer to give a clue as to where the
problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is
listed
on the Windows XP Hardware Compatibility List and using the latest
drivers.
--
Russ Valentine
[MVP-Outlook]

I installed the Fax Console that came with Windows XP.

When I try to send a fax it dials out and comes back that the line is
busy,
I know for a fact that this is a business line
and it should not be busy.

I think I have it configured correctly, In the Fax Configuration Wizard
under TSID I put my phone number and on the CSID I put my phone number
again.

Is this correct?

Thank you
Alison

 

[Guest]

HI good people. I am also having a problem with the "please hang up and dial
again" message everytime I try to send a fax. I've also done something wrong
because everytime someone calls me and I pick up the phone, I get the fax
noises and have to turn the machine off in order to have a conversation. Any
and all help would be appreciated. Thanks

 

[Russ Valentine [MVP-Outlook]]

That message is from the phone company and means your number was dialed
incorrectly. We would have no idea why because you have not stated how you
are sending these faxes, how the numbers are entered, whether you have any
dialing rules set, and what fax software you are using.

 

[Guest]

Well, okay, here goes: I am operating Windows XP, am using a Lexmark all in
one unit, and I have tried sending faxes from both the PC and the Lexmark
console and have been more successful with just the Lexmark console.
And, this was working until after I formatted my disc and lreoaded
everything.
mayjacks
--
Still alive and kicking.

That message is from the phone company and means your number was dialed
incorrectly. We would have no idea why because you have not stated how you
are sending these faxes, how the numbers are entered, whether you have any
dialing rules set, and what fax software you are using.

 

[Russ Valentine [MVP-Outlook]]

Then the answers to my questions would be helpful.
--
Russ Valentine
[MVP-Outlook]

Well, okay, here goes: I am operating Windows XP, am using a Lexmark all
in
one unit, and I have tried sending faxes from both the PC and the Lexmark
console and have been more successful with just the Lexmark console.
And, this was working until after I formatted my disc and lreoaded
everything.
mayjacks
--
Still alive and kicking.

That message is from the phone company and means your number was dialed
incorrectly. We would have no idea why because you have not stated how
you
are sending these faxes, how the numbers are entered, whether you have
any
dialing rules set, and what fax software you are using.

--
Russ Valentine
[MVP-Outlook]

HI good people. I am also having a problem with the "please hang up and
dial
again" message everytime I try to send a fax. I've also done something
wrong
because everytime someone calls me and I pick up the phone, I get the
fax
noises and have to turn the machine off in order to have a
conversation.
Any
and all help would be appreciated. Thanks
--
Still alive and kicking.


:

I installed the Fax Console that came with Windows XP.

When I try to send a fax it dials out and comes back that the line is
busy,
I know for a fact that this is a business line
and it should not be busy.

I think I have it configured correctly, In the Fax Configuration
Wizard
under TSID I put my phone number and on the CSID I put my phone number
again.

Is this correct?

Thank you
Alison

 

[Guest]

Well Russ, it looks like this isn't going to work . I thought in my last
posting I had answered your questions. Don't worry about it. I'll find the
solution somewhere else. mayjacks
--
Still alive and kicking.

Then the answers to my questions would be helpful.
--
Russ Valentine
[MVP-Outlook]

Well, okay, here goes: I am operating Windows XP, am using a Lexmark all
in
one unit, and I have tried sending faxes from both the PC and the Lexmark
console and have been more successful with just the Lexmark console.
And, this was working until after I formatted my disc and lreoaded
everything.
mayjacks
--
Still alive and kicking.

That message is from the phone company and means your number was dialed
incorrectly. We would have no idea why because you have not stated how
you
are sending these faxes, how the numbers are entered, whether you have
any
dialing rules set, and what fax software you are using.

--
Russ Valentine
[MVP-Outlook]
HI good people. I am also having a problem with the "please hang up and
dial
again" message everytime I try to send a fax. I've also done something
wrong
because everytime someone calls me and I pick up the phone, I get the
fax
noises and have to turn the machine off in order to have a
conversation.
Any
and all help would be appreciated. Thanks
--
Still alive and kicking.


:

I installed the Fax Console that came with Windows XP.

When I try to send a fax it dials out and comes back that the line is
busy,
I know for a fact that this is a business line
and it should not be busy.

I think I have it configured correctly, In the Fax Configuration
Wizard
under TSID I put my phone number and on the CSID I put my phone number
again.

Is this correct?

Thank you
Alison

 

[Russ Valentine [MVP-Outlook]]

For any troubleshooting, what we would need to know is how you are sending
these faxes, in what format the phone numbers are stored and entered, and
whether you have any dialing rules set or required.
--
Russ Valentine
[MVP-Outlook]

Well Russ, it looks like this isn't going to work . I thought in my last
posting I had answered your questions. Don't worry about it. I'll find the
solution somewhere else. mayjacks
--
Still alive and kicking.

Then the answers to my questions would be helpful.
--
Russ Valentine
[MVP-Outlook]

Well, okay, here goes: I am operating Windows XP, am using a Lexmark
all
in
one unit, and I have tried sending faxes from both the PC and the
Lexmark
console and have been more successful with just the Lexmark console.
And, this was working until after I formatted my disc and lreoaded
everything.
mayjacks
--
Still alive and kicking.


:

That message is from the phone company and means your number was
dialed
incorrectly. We would have no idea why because you have not stated how
you
are sending these faxes, how the numbers are entered, whether you have
any
dialing rules set, and what fax software you are using.

--
Russ Valentine
[MVP-Outlook]
HI good people. I am also having a problem with the "please hang up
and
dial
again" message everytime I try to send a fax. I've also done
something
wrong
because everytime someone calls me and I pick up the phone, I get
the
fax
noises and have to turn the machine off in order to have a
conversation.
Any
and all help would be appreciated. Thanks
--
Still alive and kicking.


:

I installed the Fax Console that came with Windows XP.

When I try to send a fax it dials out and comes back that the line
is
busy,
I know for a fact that this is a business line
and it should not be busy.

I think I have it configured correctly, In the Fax Configuration
Wizard
under TSID I put my phone number and on the CSID I put my phone
number
again.

Is this correct?

Thank you
Alison