FAX Wizard windows xp

[Guest]

Can some one help me? I just completed adding the windows fax componet,
however every fax i generate and try to send says "No dial tone, Phone line
is in use or not connected"
Now I have spoke to a few people and some say its not possible for a
computer to do this and I need to get a fax machine. However I have done some
research and to my understanding the Fax wizard is susposed to do what a fax
machine does with out buying one.

I have Road runner and I use a wireless to connect to the router for
Roadrunner.

if you have questions please ask and I will answer back.
Thank You in advance
JD

 

[Patrick Keenan]

Can some one help me? I just completed adding the windows fax componet,
however every fax i generate and try to send says "No dial tone, Phone
line
is in use or not connected"

This indicates that your system's modem isn't properly connected to an
active phone line.

Now I have spoke to a few people and some say its not possible for a
computer to do this and I need to get a fax machine.

Frankly, they are uninformed, and quite wrong - unless they are referrng to
your cable or DSL modem, in which case they are right.

But your next statement indicates that you don't quite understand the
hardware requirements.

However I have done some
research and to my understanding the Fax wizard is susposed to do what a
fax
machine does with out buying one.

Yes, and it requires use of a modem properly attached to an active telephone
line. This is *not* a Cable or DSL modem. Neither of those will work for
this purpose.

I have Road runner and I use a wireless to connect to the router for
Roadrunner.

Ah. I would understand from those two sentences that you either do not
have a modem attached to your system, or it's not attached to your phone
line.

Faxing generally cannot be done via internet, although there are some
internet fax services, which are not free. If you have subscribed to such
a service, they will have given you instructions for configuring your fax
program, or supplied you with one.

You can *not* otherwise send or receive a standard fax via an internet
connection. Cable and DSL modems won't work. Your ISP is not relevant -
you don't need one. You are going to have to connect to the phone line
with a wire, just an ordinary telephone cable, to your system's modem.

Does your system actually have a modem, and is it properly attached to the
phone line?

HTH
-pk

 

[Guest]

Wow It was sure good to hear from you, I have been banging my head for awhile
now.
On my computer I went to the start menu clicked on start, then >on control
panel> add remove programs> then> add remove components> checked Fax services
and that launched FAX Wizard. acording to my computer I have a "Softv92 Data
Fax Modem with smart CP attached to com 3.

I have as I mentioned Time Warner Road Runner with digital phone.
do you think if I connect a phone line from my tower to the cable modem it
might work? Or am I going to need (A) fax Machine with a hard wire phone
line (B) seperate Phone line Hard wired for the computer or (C) Fax
connected to both my computer and cable modem.
You wrote: " You are going to have to connect to the phone line

with a wire, just an ordinary telephone cable, to your system's modem." so if I am correct in understanding you, your telling me I will need (B)seperate Phone line Hard wired for the computer .

Thank you in advance
JD

 

[Patrick Keenan]

Wow It was sure good to hear from you, I have been banging my head for
awhile
now.
On my computer I went to the start menu clicked on start, then >on control
panel> add remove programs> then> add remove components> checked Fax
services
and that launched FAX Wizard. acording to my computer I have a "Softv92
Data
Fax Modem with smart CP attached to com 3.

That should work fine, as long as it's connected properly with a standard
phone cord to a working analog phone line that gets a dial tone.

The fact that your phone service is digital may not matter, if it's
converted from digital to analog at the cable modem.

This is easy to test with an ordinary phone. If such a phone gets a dial
tone, should be OK.

I have as I mentioned Time Warner Road Runner with digital phone.

Actually I don't believe that you mentioned the digital phone service.
That can be an issue, but it also may not be.

If you can use any ordinary phone with the service, you should be OK. If
you have to use special digital phones, there could be a problem.

do you think if I connect a phone line from my tower to the cable modem it
might work?

Test this to find out.

Connect a standard analog telephone, no matter how cheap, to the phone port
on the cable modem. All that matters is that the phone isn't broken. If
you get a dial tone, yes, it will probably work.

If you don't get a dial tone with a standard analog phone, you can't fax
with your PC's fax modem or a standard fax machine.

Time Warner says that a fax machine will work with the digital phone
service:

http://www.timewarnercable.com/CustomerService/FAQ/TWCFaqs.ashx?faqMap=15794&MarketID=68

"FAQ >> Digital Phone Service >> Installation, Equipment and Service

Q:Will my fax machine work with Digital Phone service?

A:Yes, fax machines work with Digital Phone service. If you have any
problems sending or receiveng faxes using Digital Phone, please contact your
local Time Warner Cable customer service office. "

Or am I going to need (A) fax Machine with a hard wire phone
line (B) seperate Phone line Hard wired for the computer or (C) Fax
connected to both my computer and cable modem.

The issue is the phone line with dial tone. Not all digital phone
services provide this. It looks like yours does.

If you can't get a dial tone with a standard phone, a fax machine will not
work either.

In some cases with digital PBX phone systems you'll see in offices, analog
line cards have to be installed to allow standard modems, which are analog
devices, to fax.

If you don't get a dial tone with a standard phone, contact your telephone
service provider, and ask them how to configure their service to send
faxes. You may need extra hardware.

You wrote: " You are going to have to connect to the phone line

You have to get to the point where a standard analog telephone gets a dial
tone.

Once that's done, simply connect that cable to your PC's fax-modem, and you
should be able to send and receive faxes.

If the modem speaker is on, when you click Send, you should hear a click,
dial tone, then dialing, then handshaking (the back and forth static
sounds). Usually modems are set to shut off the speaker once the
negotiation is complete and connection is made; sometimes they are set to
have the speaker off entirely. It's sometimes helpful when setting up to
have the speaker on. How you do this depends on your modem.

HTH

-pk

 

[George Hester]

That is right. You need to have what is called a FAX Modem. Then you can
just hook your phone line to the modem.

 

[witan]

Wow It was sure good to hear from you, I have been banging my head for awhile
now.
On my computer I went to the start menu clicked on start, then >on control
panel> add remove programs> then> add remove components> checked Fax services
and that launched FAX Wizard. acording to my computer I have a "Softv92 Data
Fax Modem with smart CP attached to com 3.

I have as I mentioned Time Warner Road Runner with digital phone.
do you think if I connect a phone line from my tower to the cable modem it
might work? Or am I going to need (A) fax Machine with a hard wire phone
line (B) seperate Phone line Hard wired for the computer or (C) Fax
connected to both my computer and cable modem.

You wrote: " You are going to have to connect to the phone line

Thank you in advance
JD

My reply is confined to "dial tone". Normally, you have to configure
your Fax Modem to work without "wait for dial tone". Open Control
Panel > "Phone and Modem Options" > "Modems" tab > Properties >
"Modem" tab > untick "Wait for dial tone before dialing"

 

[Plato]

Can some one help me? I just completed adding the windows fax componet,
however every fax i generate and try to send says "No dial tone, Phone line
is in use or not connected"

That is because you dont have a modem installed.