fax viewing only works in outlook /safe mode

[Inline Service Department]

xp pro, outlook 2k3

using sbs2k3 server side and integrated fax services - when client opens a
fax attachment receives an error that outlook could not open the file, if
saving to disk outlook reports that it cannot create the file and to check
permissions. Other PC's have no issues.

if outlook is run in outlook /safe mode everything works perfectly.

i've tried going in normal mode and disabling addin manager and com addins
yet obtain the same error results.

Has anyone come across this?

 

[Russ Valentine [MVP-Outlook]]

Probably not fax related.

 

[Russ Valentine [MVP-Outlook]]

Most likely not a fax problem. More likely an Outlook Secure Temp Folder
problem.

With Outlook closed, click Start>Run and enter %TEMP% in the Open field.
Click OK. You should see a Windows Explorer window with the folder list in
the left-hand pane. (If you don't see the folder list in Windows XP, click
the Folders button in the toolbar.) Just below the folder named Temp you
should see one called Temporary Internet Files. Click the plus sign to its
left. You should then see a subfolder whose name starts with OLK. Select
this folder so that it's contents display in the right-hand pane. Click
Edit>Select All and then click the Delete button (or press Delete or click
File>Delete). Close the Explorer window and restart Outlook. Your
attachment should open now.