Fax Service Manager - Windows 2003


G

Guest

I've been monitoring the "faxes going to the wrong recipient" thread .
I have just implemented a helpline that takes calls through ASP.net and
stores data in SQL 2000. A windows service picks up the new calls (jobs) and
performs a mail merge, then sends documents to the local "fax" service - Fax
service manager windows 2003.

We have had the same problem, faxes going to the wrong fax machine - a
machine we've sent to recently, in completely random way. Some Faxes get
through, others go "astray"

The Fax header has the correct phone number on it. We found out there was a
problem once the incorrect recipient sends us the fax back!

Our hardware of choice is the MT5634ZBA-USB "Multitech" USB modem. We've
set up four, two for outgoing, two for incoming. These modems have certified
MS Windows 2003 drivers.

We send at times up to 900 faxes per day, with the fax queue building up to
10 or 60 in length depending on call volumes.
(How may objects do you recommend to set in the queue?)

Another bug. On using the copy tiff method to copy the tiff back to the file
system (to a place where we can reference to show in a web app later), we
iterate through the sent queue collection and call the copy TIFF method of
each object in the queue to a designated file name made up from the original
document name property of the fax job object. (each document has a unique
name based on the call ID) Most of the time we get the right image. Some
times (don't know the percentages) we get given the wrong image. We can see
this by the fact that we rename the Tiff to the original document name, yet
on viewing the image, the wrong document is presented. Since our code works
in most cases, I can only assume that the fax object is "sometimes" passing
back the wrong image. Could this be related to the other issue?

I know you cannot comment on our software development, but rest assured in
95 % of cases this does not happen. We know out code works. So this would
point to a problem with the fax job objects we pull from the server sent
queue. If that can happen, then maybe the recipient phone number could get
mixed up too?

We are in a difficult situation now and have had to resort to printing our
mail merges and faxing manually as we are running a government national
helpline for the UK. Can you shed some light on this first issue?
 
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C

Chandrasekar [MSFT]

Can you please check the following things:

1. Are the phone numbers in the tiff file of the wrongly sent faxes same as
the number to which it is sent?
2. Was the wrong number to which the fax sent to the correct number for
some other fax present in the queue? (In other words was some other fax in
the queue meant to be sent to the wrong number?).
3. Do you have calling cards configured as part of your dialing rules?? Also
is there any complex dialing rule configured for the location of the wrong
number?

Please get back to us if any of the above questions is not clear.

Thanks,
--
Chandrasekar R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.
 
G

Guest

Hi, as per may earlier post we are willing to hand over server logs and
example tiff images if you care to look.

And just to clarify, Ian M & I are part of the same government IT team.
I'm stream leader for this helpline project.

We are starting to consider 3rd party applications such as win fax pro and
fax maker but would really like to stay with the Microsoft product. It’s the
whole reason we went for windows 2003: The device queue management, easy
integration through the Fax SDK with .net and of course the whole object
model is ideal for our project.

For further direct contact, hotmail: (e-mail address removed)

Regards
Rich
 
C

Chandrasekar [MSFT]

Hi Richard/Ian,
We want to look into this problem more deeply. We will do our best to
solve this issue. We will work with you over your personal id to get further
details.


Thanks,
--
Chandrasekar R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'
 
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G

Guest

Thanks,
I had better check my personal email "set up" as we've just gone through a
domain migration.
regards
Richard
 

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