fax "restart" not available

[Guest]

How do I send a fax that failed due to a busy line, and remains in the
outbox. The "restart" command is "greyed-out". Using "pause" then "resume"
has no effect. I am using fax console v 5.2 , sp2

 

[Russ Valentine [MVP-Outlook]]

So what is your automatic resend interval set to?

 

[Guest]

So what is your automatic resend interval set to?
--
Russ Valentine
[MVP-Outlook]

How do I send a fax that failed due to a busy line, and remains in the
outbox. The "restart" command is "greyed-out". Using "pause" then "resume"
has no effect. I am using fax console v 5.2 , sp2

I was unaware of that setting. It was set at 3 retrys at 10 minutes. It is now set to 10 retrys at 1 minute. However, the restart command is still "greyed-out."

 

[Russ Valentine [MVP-Outlook]]

10 retries at 1 minute? Get real. I bet you can't even make 10 calls in on
minute, and you don't even have to screech CNG tones to get another phone to
answer.

All the unsent faxes in the outbox will be automatically restarted after 10
minutes; during this period restart option will be disabled. After trying
for 3 times, it will go to Restart Exceeded state and restart option will be
enabled. You can configure restart timings by opening Fax Printer
properties.
--
Russ Valentine
[MVP-Outlook]

So what is your automatic resend interval set to?
--
Russ Valentine
[MVP-Outlook]

How do I send a fax that failed due to a busy line, and remains in the
outbox. The "restart" command is "greyed-out". Using "pause" then
"resume"
has no effect. I am using fax console v 5.2 , sp2

I was unaware of that setting. It was set at 3 retrys at 10 minutes. It
is now set to 10 retrys at 1 minute. However, the restart command is
still "greyed-out."

 

[see.cher]

Where is that setting please???????????

So what is your automatic resend interval set to?
--
Russ Valentine
[MVP-Outlook]

How do I send a fax that failed due to a busy line, and remains in the
outbox. The "restart" command is "greyed-out". Using "pause" then "resume"
has no effect. I am using fax console v 5.2 , sp2

I was unaware of that setting. It was set at 3 retrys at 10 minutes. It is now set to 10 retrys at 1 minute. However, the restart command is still "greyed-out."

 

[Russ Valentine [MVP-Outlook]]

Look in the Tools Menu > Fax Configuration
--
Russ Valentine
[MVP-Outlook]

Where is that setting please???????????

So what is your automatic resend interval set to?
--
Russ Valentine
[MVP-Outlook]
How do I send a fax that failed due to a busy line, and remains in
the
outbox. The "restart" command is "greyed-out". Using "pause" then
"resume"
has no effect. I am using fax console v 5.2 , sp2


I was unaware of that setting. It was set at 3 retrys at 10 minutes. It
is now set to 10 retrys at 1 minute. However, the restart command is
still "greyed-out."

 

[Guest]

I'm sure he meant 10 retries, retry after one minute.

Anyway, I'm having a similar problem.

Set for THREE retries, TEN MINUTES apart.

It tried three times.
FAX Monitor:
! NO ANSWER
! NO ANSWER
! NO ANSWER
X The attempt to send the fax failed.

FAX Console:
So, now it is in my Outbox; Status shows "Retrying" (although it isn't, and
hasn't for over an hour). The Extended Status shows "No answer".

The Restart and Resume buttons are both grayed out on the toolbar, and are
also grayed out (thus unselectable) in the File menu.

What to do, what to do?

 

[Russ Valentine [MVP-Outlook]]

What happens if you disable retries?

 

[RJB]

Assuming by disabling retries, you mean setting number of retries to ZERO,
then....

Nothing different happens. It's still sitting in my Outbox.

Everything that WAS gray IS gray.

Of course, by now, I could have printed it and resent it!

What happens if you disable retries?
--
Russ Valentine
[MVP-Outlook]

I'm sure he meant 10 retries, retry after one minute.

Anyway, I'm having a similar problem.

Set for THREE retries, TEN MINUTES apart.

It tried three times.
FAX Monitor:
! NO ANSWER
! NO ANSWER
! NO ANSWER
X The attempt to send the fax failed.

FAX Console:
So, now it is in my Outbox; Status shows "Retrying" (although it isn't,
and
hasn't for over an hour). The Extended Status shows "No answer".

The Restart and Resume buttons are both grayed out on the toolbar, and
are
also grayed out (thus unselectable) in the File menu.

What to do, what to do?

 

[Russ Valentine [MVP-Outlook]]

I can't reproduce your findings, nor have I seen similar reports. The only
behavior I've ever seen is that all the unsent faxes in the outbox will be
automatically restarted after 10 minutes. During this period restart option
will be disabled. After trying
for 3 times, it will go to Restart Exceeded state and restart option will be
enabled.
--
Russ Valentine
[MVP-Outlook]

Assuming by disabling retries, you mean setting number of retries to ZERO,
then....

Nothing different happens. It's still sitting in my Outbox.

Everything that WAS gray IS gray.

Of course, by now, I could have printed it and resent it!

What happens if you disable retries?
--
Russ Valentine
[MVP-Outlook]

I'm sure he meant 10 retries, retry after one minute.

Anyway, I'm having a similar problem.

Set for THREE retries, TEN MINUTES apart.

It tried three times.
FAX Monitor:
! NO ANSWER
! NO ANSWER
! NO ANSWER
X The attempt to send the fax failed.

FAX Console:
So, now it is in my Outbox; Status shows "Retrying" (although it isn't,
and
hasn't for over an hour). The Extended Status shows "No answer".

The Restart and Resume buttons are both grayed out on the toolbar, and
are
also grayed out (thus unselectable) in the File menu.

What to do, what to do?

 

[RJB]

I would be totally happy if it WOULD restart!

I can't reproduce your findings, nor have I seen similar reports. The only
behavior I've ever seen is that all the unsent faxes in the outbox will be
automatically restarted after 10 minutes. During this period restart option
will be disabled. After trying
for 3 times, it will go to Restart Exceeded state and restart option will
be enabled.
--
Russ Valentine
[MVP-Outlook]

Assuming by disabling retries, you mean setting number of retries to
ZERO, then....

Nothing different happens. It's still sitting in my Outbox.

Everything that WAS gray IS gray.

Of course, by now, I could have printed it and resent it!

What happens if you disable retries?
--
Russ Valentine
[MVP-Outlook]
I'm sure he meant 10 retries, retry after one minute.

Anyway, I'm having a similar problem.

Set for THREE retries, TEN MINUTES apart.

It tried three times.
FAX Monitor:
! NO ANSWER
! NO ANSWER
! NO ANSWER
X The attempt to send the fax failed.

FAX Console:
So, now it is in my Outbox; Status shows "Retrying" (although it isn't,
and
hasn't for over an hour). The Extended Status shows "No answer".

The Restart and Resume buttons are both grayed out on the toolbar, and
are
also grayed out (thus unselectable) in the File menu.

What to do, what to do?