fax recipients not showing up

[Rich Hall]

Since I moved to 2003 exchange, not all of my recipients with fax numbers
show up in the address book when I am sending a message as fax recipients.

SOme do but it is very spuratic. Any ideas?

 

[Russ Valentine [MVP-Outlook]]

What do you mean you "moved to 2003 exchange" and how did you migrate?
A fax recipient will only appear in the address book if their fax address is
valid, resolved, and resides in the same folder you are showing in the
address book view.

 

[Rich Hall]

Russ,

I installed a new server, and copied the contact entries from the old server
to this new one.
I didn't have this issue in 5.5.

We've always had plain fax numbers in the fax field and it worked. If I
edit the fax number, then save and close it shows up.
Odd.

Thanks,
Rich Hall

What do you mean you "moved to 2003 exchange" and how did you migrate?
A fax recipient will only appear in the address book if their fax address
is valid, resolved, and resides in the same folder you are showing in the
address book view.
--
Russ Valentine
[MVP-Outlook]

Since I moved to 2003 exchange, not all of my recipients with fax numbers
show up in the address book when I am sending a message as fax
recipients.

SOme do but it is very spuratic. Any ideas?

 

[Russ Valentine [MVP-Outlook]]

Sadly, not odd at all. Just another of Outlook's manifest deficiencies.
Inexplicably, Outlook is unable to migrate its data without disrupting its
autoresolution connections. There is no excuse for this. I have complained
about this for centuries. Please do the same through whatever support
connections you might have. Microsoft is not getting the message.
--
Russ Valentine
[MVP-Outlook]

Russ,

I installed a new server, and copied the contact entries from the old
server to this new one.
I didn't have this issue in 5.5.

We've always had plain fax numbers in the fax field and it worked. If I
edit the fax number, then save and close it shows up.
Odd.

Thanks,
Rich Hall

What do you mean you "moved to 2003 exchange" and how did you migrate?
A fax recipient will only appear in the address book if their fax address
is valid, resolved, and resides in the same folder you are showing in the
address book view.
--
Russ Valentine
[MVP-Outlook]

Since I moved to 2003 exchange, not all of my recipients with fax
numbers show up in the address book when I am sending a message as fax
recipients.

SOme do but it is very spuratic. Any ideas?