fax cover page option greyed out

[Guest]

We are using a shared fax printer on a server, but when we use the fax wizard to send a fax from a local machine, the "add a cover page" option is completely greyed out. The cover pages are also located on the server in a shared folder, but they just don't seem to be available to the wizard. Any tips out there?

 

[Archan Das [MSFT]]

Check the shares on your fax server machine - there should be a share named
fxssrvcp$ with the following value:

%ALLUSERSPROFILE%\Application Data\Microsoft\Windows NT\MSFax\Common
Coverpages

If the share does not exist, create it.

If it did exist, check its permissions - it should have read permission for
everyone.

--
Archan Das

Microsoft Printing, Imaging and Fax Team

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We are using a shared fax printer on a server, but when we use the fax

wizard to send a fax from a local machine, the "add a cover page" option is
completely greyed out. The cover pages are also located on the server in a
shared folder, but they just don't seem to be available to the wizard. Any
tips out there?