FATAL ERROR

[Guest]

Every time I shut Windows down I get the infamous blue screen stating that "a
problem was detected & Windows has been shut down to prevent damages to the
computer.
Check to make sure any new hardware or software is properly installed.
If problem continues disable or remove any newly installed hardware or
software. Disable BIOS memory options such as caching or shadowing.
This used to happen any time I removed/connected a storage device in one
of the USB ports. Now it happens every time I shut the system down.
Any thoughts on this problem?

 

[Guest]

I get the same message plus when I turn my computer on it says about the
delivery manger had to close.

 

[Rock]

Every time I shut Windows down I get the infamous blue screen stating that
"a
problem was detected & Windows has been shut down to prevent damages to
the
computer.
Check to make sure any new hardware or software is properly installed.
If problem continues disable or remove any newly installed hardware or
software. Disable BIOS memory options such as caching or shadowing.
This used to happen any time I removed/connected a storage device in one
of the USB ports. Now it happens every time I shut the system down.
Any thoughts on this problem?

Is an error code provided? Have you looked at the logs in event viewer for
any information on the specifics of this error?

 

[Rock]

I get the same message plus when I turn my computer on it says about the
delivery manger had to close.

Brenda, it's best not to post your issue as a reply to someone else's
thread. For one thing there is a difference because you are seeing a second
error message. Create a new thread about your issue, and include in it more
information.

What exactly happens? What is the format for the error messages? What is
the text of the messages verbatim? Look in event viewer at the logs to see
if there is any additional information and include it in your post.

What is the history of this problem? Did it just start? If recent, what
changes have there been to the system before this started? Software or
hardware changes?

Richard, when you post back provide this information as well as to the
history of the problem.

 

[Guest]

Rock,
There is a line that says technical information.
STOP OXOOOOOOOA (OXOOOOOOBO, OXOOOOOOO2, OXOOOOOOOO,
OX804EE357)

This is all there is besides what I tried to spell out in the initial posting.

 

[Malke]

Rock,
There is a line that says technical information.
STOP OXOOOOOOOA (OXOOOOOOBO, OXOOOOOOO2, OXOOOOOOOO,
OX804EE357)

This is all there is besides what I tried to spell out in the initial posting.

http://www.aumha.org/win5/kbestop.htm

If you go to the above link and look at the entries for 0x0000000A,
you'll see quite a few entries. We don't have enough information to give
you focused help from what you've posted. Go to the link above and see
if any the of the Stop 0x0000000A links look applicable to your situation.


Malke

 

[Rock]

Rock,
There is a line that says technical information.
STOP OXOOOOOOOA (OXOOOOOOBO, OXOOOOOOO2, OXOOOOOOOO,
OX804EE357)

This is all there is besides what I tried to spell out in the initial
posting.

Those "O"s are actually "0"s (zero). Malke gave you link to a site where
you can start your troubleshooting. Also do a Google search on that
specific error. It normally indicates a problem with a hardware driver.
Did you install any new hardware, update any drivers, get any updates from
windows update that were drivers? Will it boot into safe mode or safe mode
with command prompt? If so use Device Manager to roll back the changed
driver. Have you tried last known good configuration?

If none of this helps, then try a repair install, but is there a full and
complete backup of important data? If not do that first. Here are some
options.

1. Take the drive out of the computer and install it as a slave drive in
another Windows XP or 2000 computer. It should read the drive ok, so you can
copy the data.

2. Create a bootable Bart's PE disk, boot from that, then copy the data to
external USB drive or flash drive.

3. Download a bootable Linux distro called Knoppix. Create a bootable CD
from that, boot from it, and copy the data to USB drive or flash drive, or
if the computer has two CD drives, one of which is a burner, then use the
k3b burning program on the Knoppix CD to burn the data to CD.

4. Take it to a competent computer tech to backup the data

Here is a link on how to do a repair install.
http://www.michaelstevenstech.com/XPrepairinstall.htm

The last resort is a clean install
http://www.michaelstevenstech.com/cleanxpinstall.html

I suggest that for the future you look into purchasing a drive imaging
program such as Acronis True Image Home, version 10, and an external hard
drive (connect it to the computer via USB, Firewire or eSata). You can buy
a high capacity EIDE drive in a white box kit for less than $90 and external
drive enclosures are in the $20 range (much cheaper than a preassembled
external hard drive). With this you can image the system drives to the
external drive on a regular basis. Then is something damages the
installation, as now, just restore a recent image (in about an hour), and
you're up and running. It is low cost insurance and great for backing up
data.