S
S Dotson
Hi,
My dell computer with windows xp home has the following problem.
Occasionally, and when I am doing different things like reading an article
on the internet, or running an scan for adware or spyware, just different
things, the computer gets a blue screen and says the following.
A problem has been detected and windows has been shut down to prevent damage
to your computer. Bad - Pool - Header.
If this is the first time you've seen this Stop error screen, restart your
computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If
this is a new installation, ask your hardware or software manufacturer for
any window's updates you might need.
If this problem continues, disable or remove any newly installed hardware or
software. Disable BIOS memory options such as caching or shadowing. If you
need to use safe mode to remove or disable components, restart your
computer, press F8 to select Advanced Startup options, and then Safe Mode.
Technical information:
*** Stop:0X00000019(0X000000Z0,0XE42D7350, 0XE42D7638,0X0C210201)
Beginning dump of physical memory physical memory dump complete. Contact
your system administrator or technical support group for further assistance.
I have had the computer for over three years and hardly ever use it. It has
no new software of hardware on it. I keep all updates installed.
When this screen appears the computer will not shut down. I have to press
and hold the start button or unplug the power to get it to shut down. I
have a hard time getting it to restart. Sometimes a week passes before I
can get it to start again. Then it works good for awhile and the same thing
happens. The antivirus program is kept updated and virus scans run
regularly. I have Spybot S&D installed and keep it updated and run a scan
regularly. Any help or advice will greatly be appreciated.
Star
My dell computer with windows xp home has the following problem.
Occasionally, and when I am doing different things like reading an article
on the internet, or running an scan for adware or spyware, just different
things, the computer gets a blue screen and says the following.
A problem has been detected and windows has been shut down to prevent damage
to your computer. Bad - Pool - Header.
If this is the first time you've seen this Stop error screen, restart your
computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If
this is a new installation, ask your hardware or software manufacturer for
any window's updates you might need.
If this problem continues, disable or remove any newly installed hardware or
software. Disable BIOS memory options such as caching or shadowing. If you
need to use safe mode to remove or disable components, restart your
computer, press F8 to select Advanced Startup options, and then Safe Mode.
Technical information:
*** Stop:0X00000019(0X000000Z0,0XE42D7350, 0XE42D7638,0X0C210201)
Beginning dump of physical memory physical memory dump complete. Contact
your system administrator or technical support group for further assistance.
I have had the computer for over three years and hardly ever use it. It has
no new software of hardware on it. I keep all updates installed.
When this screen appears the computer will not shut down. I have to press
and hold the start button or unplug the power to get it to shut down. I
have a hard time getting it to restart. Sometimes a week passes before I
can get it to start again. Then it works good for awhile and the same thing
happens. The antivirus program is kept updated and virus scans run
regularly. I have Spybot S&D installed and keep it updated and run a scan
regularly. Any help or advice will greatly be appreciated.
Star