Fail to connect to the internet

[mkessler]

I have a 2 W2K Servers that can not get on to the
internet. It can browse the local network. All other
servers can get onto the internet. I can not ping anything
outside the network. I have TCP/IP enabled so I know that
is not the problem. Any help is appreciated.

 

[marcusk]

Here is the Ipconfig info for the two servers. Our
firewall is controlled by an offsite network team,
however, they are not running packet filters. The gateway
is a Cisco Router and I cannot access the config data for
that device. Also, ping has been disabled on the gateway.

Windows 2000 IP Configuration

Host Name . . . . . . . . . . . . : Server1
Primary DNS Suffix . . . . . . . : domain.com
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : domain.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : domain.com
Description . . . . . . . . . . . : Intel(R)
PRO/1000 XT Server Adapter
Physical Address. . . . . . . . . : 00-02-B3-BB-C9-
9A
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.3.14
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : 192.168.16.1
DNS Servers . . . . . . . . . . . : 192.168.3.14
Primary WINS Server . . . . . . . : 192.168.3.14
-----------------------------------------------------------
------------------------

Windows 2000 IP Configuration

Host Name . . . . . . . . . . . . : Server2
Primary DNS Suffix . . . . . . . : domain.com
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : domain.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : domain.com
Description . . . . . . . . . . . : Intel(R)
PRO/1000 XT Server Adapter
Physical Address. . . . . . . . . : 00-02-B3-BB-C9-
9A
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.3.24
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : 192.168.16.1
DNS Servers . . . . . . . . . . . : 192.168.3.14
Primary WINS Server . . . . . . . : 192.168.3.14

 

[DJ]

What if you try to change the IP of one of these two
servers with an IP, that can go to internet ?
If it works - then there someone has played with your
router access lists.
You can also try "arp -a" to check for any problems with
your arp resolution. Do pathping on working and not
working server,then do arp -a and compare the results for
192.168.16.1
Does anyone has config access to those not working
servers ? You can check for any packet filters enabled on
RRAS console.
Hope it helped.
Let us know the results.

 

[marcusk]

As much as our corporate hq insisted that there was
nothing wrong with the firewall, after changing one of the
servers to a different IP, it was able to get onto the
internet fine. It turns out that the corporate firewall's
routing table was bad and had to re-entered. Thanks for
all the help.