Another can ping but cannot browse problem

[el]

Hi all,
I'd a user who has no problem browsing the Internet from home through VPN to our office network. But when he tried to do the same thing without VPN connection, IE failed to browse.

With VPN, he could browse .... did anything without any problem.

When he's only using his own broadband connection (not VPNed into office network), he couldn't browse. But he could use MSN Live Messenger ... he could even connect to hotmail via MSN. Weird. He'd unchecked the proxy server setting in IE. He could pinged to ip address and host name; ping to localhost, own ip address, gateway were all fine too.

Please help !!

TIA
el

 

[Michael W. Ryder]

Hi all,
I'd a user who has no problem browsing the Internet from home through
VPN to our office network. But when he tried to do the same thing
without VPN connection, IE failed to browse.

With VPN, he could browse .... did anything without any problem.

When he's only using his own broadband connection (not VPNed into office
network), he couldn't browse. But he could use MSN Live Messenger ...
he could even connect to hotmail via MSN. Weird. He'd unchecked the
proxy server setting in IE. He could pinged to ip address and host
name; ping to localhost, own ip address, gateway were all fine too.

Please help !!

TIA
el

Did you check the DNS settings?

 

[el]

Hi Michael,
Thanks for the reply.

The DNS servers were set. I think ... could ping to host name also meant
DNS was working. Am I right?

el

 

[el]

Hi all,
Please anyone of you can help me on that? I am running out of ideas of what need to check. Can anyone guide me?

TIA
el
Hi all,
I'd a user who has no problem browsing the Internet from home through VPN to our office network. But when he tried to do the same thing without VPN connection, IE failed to browse.

With VPN, he could browse .... did anything without any problem.

When he's only using his own broadband connection (not VPNed into office network), he couldn't browse. But he could use MSN Live Messenger ... he could even connect to hotmail via MSN. Weird. He'd unchecked the proxy server setting in IE. He could pinged to ip address and host name; ping to localhost, own ip address, gateway were all fine too.

Please help !!

TIA
el

 

[Ohaya]

Hi,

You mentioned that he had unchecked the proxy checkbox in IE. Did he
kill IE and then start IE after that, and then try to browse?

Also, what happens if he uses an IP address instead of hostname in the
URL when he browses? Can he access a website then?

Also, has he tried using a different browser, e.g., Firefox?

If he starts a command prompt, and does an "ipconfig /all", that will
show the IP addresses of his DNS servers. Those should look "ok", and
if they do, can he ping those IP addresses?

Maybe also do a tracert in the command window, e.g., "tracert
www.google.com"?

Jim