Extremely slow startup

G

Guest

My computer boots up fine up to the point where it loads explorer.exe. When
its loading, I find the taskbar and start menu are "locked up" and My
Computer, Network Places, etc display empty folders. My Documents however is
fine. After about 2 minutes, the system tray loads and my laptop is fully
functional again. Whats causing such a slow startup? I'm running XP SP2. Any
help is greatly appreciated!
 
P

PopS

If the complete boot is taking a little over two or maybe three
minutes, that's pretty par for the course. You could do some
research on stopping unnecessary tasks from loading at boot to
speed it up a little, but it will never be as fast as the older
versions of windows.

HTH
Pop

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G

Guest

OK I should have explained a bit more detailed. Actual boot ime from scratch
is about 30 secs, which is fine. Explorer loads, icons and taskbar are
visable but the system stops responding. My laptop's frozen for about 3
minutes before it's right as rain again. It didn't always do this, but its
been so long since i got round to finding a solution that I have no idea if
it was triggered by another program (my fault for not being on par there).

Anyway, I looked on the web and now I've installed and run Bootvis.exe to
find the initial services.

The Logon + Service time is 156.9 seconds long, making up 95% of the startup
time.

The first services to load are

explorer.exe (1924)
nod32kui.exe (240)
soundman.exe (236)
ati2mdxx.exe (228)
syntpenh.exe (216)
syntplpr.exe (208)

After this is about 130 seconds of "Logon + Service" load time then the rest
of the services load...

cisvc.exe (1468)
inetinfo.exe (1520)
nod32krn.exe (1588)
siserv.exe (1704)
scvhost.exe (1764)
wdfmgr.exe (568)
imapi. (684)
wscntfy.exe (2120)
wscntfy.exe (2124)
alg.exe (2200)

I'm not sure if that helps at all but is one of these causing the problem,
or should I just uncheck one at a time and restart my computer. If I should,
then are there some that are critical to the system and I should leave
alone?? Thanks again
 
P

PopS

message
OK I should have explained a bit more detailed. Actual boot ime
from scratch
is about 30 secs, which is fine. Explorer loads, icons and
taskbar are
visable but the system stops responding. My laptop's frozen for
about 3
minutes before it's right as rain again. It didn't always do
this, but its
been so long since i got round to finding a solution that I
have no idea if
it was triggered by another program (my fault for not being on
par there).

OK, that helps a little; from your process list below you aren't
running a lot of highly intensive apps, so that's a little long,
I think you're right. But first let me ask something and make a
comment:
-- How long did it used to take? With XP it had to be more than
30 seconds, I"m pretty sure. The first part of the major boot
activity, BTW, does take about 30 seconds in my experience. From
that point on it's busy arranging memory, startup programs,
getting a page file setup, and some other things I'd call
basically "housekeeping". Oh, I'm also not a guru by any means
;-(!
-- On a "normal" machine with, say, just Microsoft Office and
internet network, email setup, boot time total is around two
minutes.
-- Worms, trojans, malware in general and viruses can
substantially extend that time to well beyond 5 minutes, even.

-- Is the time the boot takes approximately constant?
Anyway, I looked on the web and now I've installed and run
Bootvis.exe to
find the initial services.

Good move! You located a good tool; keep it handy in the future,
too.
The Logon + Service time is 156.9 seconds long, making up 95%
of the startup
time.

The first services to load are

explorer.exe (1924) --Don't kill this one; you need it.
nod32kui.exe (240) --Not sure; wouldn't kill it.
soundman.exe (236) --Can kill, but not likely culprit.
ati2mdxx.exe (228) --Don't kill; that's your grahics setup I
think.
syntpenh.exe (216) -- I don't know what these two are.
syntplpr.exe (208) -- But, since that long pause appears to
happen here, they're definitely a possiblility. According to
Google:
----------------
Process File: syntpenh or syntpenh.exe
Process Name: Synaptics touchpad tray icon

Description:
syntpenh.exe is a process installed alongside the Synaptics
TouchPad for laptop computer touchpads. Provides additional
configurations and support, and is essential on some machines for
the functioning of this input device. This program is a
non-essential system process, but should not be terminated unless
suspected to be causing problems.
-----------------------
and also:
-----------------
Process File: syntplpr or syntplpr.exe
Process Name: Synaptics TouchPad Driver Helper

Description:
syntplpr.exe is a process installed alongside the Synaptics
TouchPad for laptop computer touchpads. It provides additional
configurations and support. This program is a non-essential
process, and is installed for ease of use
----------------
Do you have, and are you using, a Synaptics TouchPad? If so,
-- Have you recently installed software or drivers for it?
-- Done anything that would affect it?
So, either the touchpad, or something using it, may be causing
the slowdown. I happen to have a Synaptics Touchpad on my
laptop, so I know its operation.

-- You might try:
-- Reinstalling the drivers for it. If that's no help, then
-- Turn OFF all its features you may have set or changed from
defaults.

After this is about 130 seconds of "Logon + Service" load time
then the rest
of the services load...

cisvc.exe (1468) -- This is a microsoft indexing program,
but ... it's also been exploited by some viruses. Is it up to
date?
As in, it was updated within the last
3 or 4 days. If not, you can get a free online virus scan at
symantec.com and other places on the 'net. Do so at your first
opportunity.
Are you running XP with SP2? If not, there is little I can do
to help you but others may be able to.
inetinfo.exe (1520)
nod32krn.exe (1588) --Part of an antivirus program.
siserv.exe (1704) --Can kill this one.
scvhost.exe (1764) -- Can kill
wdfmgr.exe (568) --Can kill; Windows Media Player 10+
imapi. (684) --Can kill; CD service
wscntfy.exe (2120) --Do not kill; The wscntfy.exe process
provides a system tray icon that gives you 'at a glance' status
information with regard to your computer's updates, virus
protection and firewall. You should not terminate this process
as it is part of the XP SP2 security enancements.
wscntfy.exe (2124) --I don't know why this is there twice;
don't think it should be. Be sure to do your virus/malware
scans.
alg.exe (2200) --Can kill.

I'm not sure if that helps at all but is one of these causing
the problem,
or should I just uncheck one at a time and restart my computer.
If I should, > then are there some that are critical to the
system and I should leave
alone?? Thanks again

So, first you should READ the above.
Then update your virus software. Which one do you use?
The download if you don't have them, and run:
-- Adaware (lavasoft.exe)
-- Spybot Search & Destroy (Spybot.com)
-- And Spyware Blaster (majorgeeks.com/download2859.html )
and any other malware detectors you may have already.

If you get thru all this and still have no joy, when you come
back add a lot more detail such as OS and SP, security apps you
are running, when last updated, etc etc etc.. Much more info is
really needed if the above doesn't help.

Regards,

Pop
 
G

Guest

Originally, as soon as my desktop had appeared I could do anything pretty
much; my computer would be slow for the first minute as it finished loading,
but I could start work right away. But now the taskbar has frozen, along with
my start button. My Computer opens an empty folder, as does Network
Connections, Windows Media Player 10 freezes upon opening as well -
interestingly though, when I Ctrl Alt Delete to bring up the Task Manager,
the CPU is operating around 2%...

I'm running Windows XP Pro with SP2 and its currently networked to a desktop
running Windows Me, but the slow startup occurs regarless of being networked
or not.

I ran an in-depth scan with an up-to-date Nod32 which did uncover a trojan,
but removing that didn't solve the problem. I also checked to see if it
re-created itself and it hasn't.

The boot time is constant - I ran msconfig and removed every startup entry
to no avail, including the 2 synaptics entries (I do have a Synaptics
touchpad by the way). I haven't updated the driver but I'm assuming that it
isn't the problem (correct me if I'm wrong!).

cisvc.exe didn't appear during the NOD32 scan or during a SpyBot scan so I'm
guessing thats OK too.

I did another trace using Bootvis since clearing the startup list and the
massive Logon + Service bar that was on it was also matched by the Shell this
time. Loading shell and services both took about 150secs, and both began and
finished at the same time. Last time however, it showed the shell taking just
1 second to load...

My computer:
Windows XP Professional with Service Pack 2. Windows is up-to-date.

Antivirus:
NOD32 and Windows Defender, both with realtime scanning on
Also scanned with Ad-Aware and SpyBot: S&D. NOD32 is the one I use most
often though.

So far I've had no improvement in the startup time after clearing the
startup entries and doing virus checks.

I'm really hoping that I don't have to reinstall windows because all I have
are 3 recovery discs that are part of the OEM package.
 

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