External mail unreceived??

[Corey B.]

I volunteer with a church's technology needs, and one (only one) of
their users is currently having a problem receiving external mail
(internal mail send/receive works, and sending externally works).
Their setup is as follows:

-12-15 workstations, almost all running XP & Outlook 2003
-1 NT Server, running Small Business Server (unsure of version, but
old), and Exchange 5.5
-DSL w/ static IP providing connectivity to Internet, internal
workstations internally addressed
-off-site Web host provides web space and pop3 accounts

Mainly because of how the setup was done in the past (dial-up
connection, etc.), the current email routing is as follows. Email
flows from sender to web host pop3 accounts - MX record points to web
host servers, not in-house exchange server. The exchange server then
uses a POP3 connector to connect every 15 minutes and suck down the
mail, then the mail is routed to the workstations via
Exchange/Outlook.

Every user can send/receive both external & internal except for one.
He can send/receive internally, and can send external mail, but cannot
receive external. I know the email arrives at the web host b/c we are
able to view it in their webmail program. But after 15 minutes it
appears to be sucked down with all the other mail. No error message
is ever received by the sender of a message to this user. I couldn't
get access to the church server closet to check the NT event log, but
I will try soon & post.

Any suggestions out there?

 

[William Jay]

Corey,

Could you please check whether that guy set his mail to be delivered
straight into PST somewhere in his PC? As you mentioned, other users have no
problem except him. And you can also managed to view his mails before it
being sucked down elsewhere?

Jay

 

[Corey B.]

Apologize for the ignorance here, but I don't use Outlook for my
client so I'm not extremely familiar with it. Where do I get him to
confirm that his mail is/is not being delivered straight into PST
somewhere on his PC? And if I'm understanding your other question
correctly - yes, we are able to view his mail that comes in before it
gets sucked down to the exchange server.

 

[Marina Roos [SBS-MVP]]

Hi Corey,

In his Outlook profile, check if it only has Exchange Server service and
Outlook Address Book. If you see the Personal Folder service, take it out.

 

[Milly Staples [MVP - Outlook]]

No need to take it out, just set the delivery to the Exchange mailbox.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Marina Roos
[SBS-MVP] asked:

| Hi Corey,
|
| In his Outlook profile, check if it only has Exchange Server service
| and Outlook Address Book. If you see the Personal Folder service,
| take it out.
|
|
| "Corey B." <[email protected]> schreef in bericht
| || Apologize for the ignorance here, but I don't use Outlook for my
|| client so I'm not extremely familiar with it. Where do I get him to
|| confirm that his mail is/is not being delivered straight into PST
|| somewhere on his PC? And if I'm understanding your other question
|| correctly - yes, we are able to view his mail that comes in before it
|| gets sucked down to the exchange server.
||
| ||| Corey,
|||
||| Could you please check whether that guy set his mail to be delivered
||| straight into PST somewhere in his PC? As you mentioned, other
||| users have no problem except him. And you can also managed to view
||| his mails before it being sucked down elsewhere?
|||
||| Jay
|||
|||
||| |||| I volunteer with a church's technology needs, and one (only one) of
|||| their users is currently having a problem receiving external mail
|||| (internal mail send/receive works, and sending externally works).
|||| Their setup is as follows:
||||
|||| -12-15 workstations, almost all running XP & Outlook 2003
|||| -1 NT Server, running Small Business Server (unsure of version, but
|||| old), and Exchange 5.5
|||| -DSL w/ static IP providing connectivity to Internet, internal
|||| workstations internally addressed
|||| -off-site Web host provides web space and pop3 accounts
||||
|||| Mainly because of how the setup was done in the past (dial-up
|||| connection, etc.), the current email routing is as follows. Email
|||| flows from sender to web host pop3 accounts - MX record points to
|||| web host servers, not in-house exchange server. The exchange
|||| server then uses a POP3 connector to connect every 15 minutes and
|||| suck down the mail, then the mail is routed to the workstations via
|||| Exchange/Outlook.
||||
|||| Every user can send/receive both external & internal except for
|||| one. He can send/receive internally, and can send external mail,
|||| but cannot receive external. I know the email arrives at the web
|||| host b/c we are able to view it in their webmail program. But
|||| after 15 minutes it appears to be sucked down with all the other
|||| mail. No error message is ever received by the sender of a
|||| message to this user. I couldn't get access to the church server
|||| closet to check the NT event log, but I will try soon & post.
||||
|||| Any suggestions out there?