Explorer service not running after reinsalling IE6 on win2k workstation

[Ewa Wdzieczak-Smering]

I was having problems with a win2k workstation full of spyware/adware. I
have installed Spybot which cleaned many entries but not all of them, so
I took it off and put Adaware which did a much better job but when the
user clicked on the "search" button on the toolbar he still had a
third-party search engine there. I have decided to reinstall his IE6
which worked fine - took care of the problem - but now when he reboots
the system and tried to log onto the network his password/username is
taken but the desktop is totally blank until one goes to the "new task"
button on the "applications" tab in the task manager and manually types
the "explorer" after which the PC boots properly. This happens to all
the accounts on this workstation so I don't think it's anything related
to his local ntuser.dat file...

Can someone please help me here?

Thanks!


Ewa

 

[Dave Patrick]

Check that explorer.exe is the default shell to start. Look at the Reg_Sz
string value of;
"Shell"="Explorer.exe"
found at
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon


Try creating a new user account and logging on with it.


Else these may help you.

No Desktop or Blank Desktop After Logging On to Windows 2000 (Q256194)
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q256194

How to Perform an In-Place Upgrade of Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q292175

What an In-Place Windows 2000 Upgrade Changes and What It Does Not Change
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q306952


--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
|I was having problems with a win2k workstation full of spyware/adware. I
| have installed Spybot which cleaned many entries but not all of them, so
| I took it off and put Adaware which did a much better job but when the
| user clicked on the "search" button on the toolbar he still had a
| third-party search engine there. I have decided to reinstall his IE6
| which worked fine - took care of the problem - but now when he reboots
| the system and tried to log onto the network his password/username is
| taken but the desktop is totally blank until one goes to the "new task"
| button on the "applications" tab in the task manager and manually types
| the "explorer" after which the PC boots properly. This happens to all
| the accounts on this workstation so I don't think it's anything related
| to his local ntuser.dat file...
|
| Can someone please help me here?
|
| Thanks!
|
|
| Ewa