explorer locks up on AVI files

[Mark Sadler]

I researched the MS knowledge base and it recommended
that I get a hotfix (article # 822430). How do I get
this patch. Everythime I try to use one of my larger
movie files explorer.exe maxes out and I have to kill
explorer.exe and try again. I tried MS support but it
wanted to charge me for a hotfix(?).
Thanks, a very dissappointed MS customer
Mark

 

[purplehaz]

If it fixes your problem then they should not charge you.
From the kb article:
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.

 

[CWatters]

I tried MS support but it
wanted to charge me for a hotfix(?).

You could try calling them and saying "Windows Stops Responding When I
select click a Large AVI File in Windows Explorer" don't tell them you need
a hotfix, let them work it out for themselves. If they still want to charge
you point out that the knowledge base article says....

"Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question."

Colin (not MVP)

 

[Jack]

just get a normal dvd player for your tv....
your welcome...

 

[Guest]

I guess You don't know Jack!

 

[Guest]

Jack has nothing to contribute, but loves to troll the Windows XP Newsgroups. He is an irritating little twerp, but probably many people block him

But, you can report him for abuse in the newsgroups at: (e-mail address removed)

65.60.157.18

----- (e-mail address removed) wrote: ----

I guess You don't know Jack

 

[Guest]

Jack has nothing to contribute, but loves to troll the Windows XP Newsgroups. He is an irritating little twerp, but probably many people block him

But, you can report him for abuse in the newsgroups at: (e-mail address removed)

65.60.157.18

----- Jack wrote: ----

just get a normal dvd player for your tv...
your welcome..