explorer has incountered a problem and needs to close

[Zack]

Every time I try to open windows explorer (things as
basic as my computer or any folder) and internet explorer
I get this message. "Explorer has encountered a problem
and needs to close. We are sorry for the
inconvenience."

It the erro report it has the following for the internet
explorer and the only difference with windows explorer is
the app name:
AppName:iexplorer.exe AppVer:6.0.2600.0
ModName:tps108.dll ModVer: 0.3.1.9 Offset:000104d6

I didn't add any software or do any other changes proir
to this happening. Any help would be greatly appreciated.

Merry Christmas!!
and thanks!

Zac

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

First, be sure your antivirus software has the latest definitions and run a
virus scan.

Second, download, install and run Ad Aware:
www.lavasoftusa.com

If your system is clear of viruses, open Control Panel, open System, go to
the Advanced tab, click Settings under Startup and Recovery, remove the
check from "Automatically Restart" under System Failure. This will cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer, look for
errors corresponding to the crash, double click the error, the information
contained within may give a clue as to the
source of the problem.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System Compatibility,"
the report it generates may point to problem hardware or software on your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. No not use
Windows Update for this, go to the device manufacturer's web sites and if
you install updated drivers, ignore the message about drivers being unsigned
by Microsoft.

 

[Ramesh]

Zac,

TPS108 - Transponder - Spyware:
http://www.doxdesk.com/parasite/Transponder.html

Download Ad-Aware from www.lavasoftusa.com and update it:

1. Start Ad-Aware.
2. In the main screen, Click [Check for Updates] [Connect] and download the latest pattern file if available. and click Finish
3. Click Star | Next (System will now detect the spyware)
4. After the scan is finished, click "Next"
5. Select all the items (checkboxes)
NOTE: Right click on any object in the "Scan result" list and choose [Select all objects]"
6. Click Next and click OK to confirm spyware removal.

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k

-------------------------------------------
Computer viruses: description, prevention, and recovery:
http://support.microsoft.com/?kbid=129972
-------------------------------------------

Every time I try to open windows explorer (things as
basic as my computer or any folder) and internet explorer
I get this message. "Explorer has encountered a problem
and needs to close. We are sorry for the
inconvenience."

It the erro report it has the following for the internet
explorer and the only difference with windows explorer is
the app name:
AppName:iexplorer.exe AppVer:6.0.2600.0
ModName:tps108.dll ModVer: 0.3.1.9 Offset:000104d6

I didn't add any software or do any other changes proir
to this happening. Any help would be greatly appreciated.

Merry Christmas!!
and thanks!

Zac

 

[Zack]

Thank you very much, I already scaned for viruses but I
will do one more try.

Thanks for the quick help, I will let you know how it
works.

Zack

 

[Zack]

Thank you so much!! Problem solved, That ad-aware really
works well.

Thanks again and Merry Christmas!

Zack

-----Original Message-----
Zac,

TPS108 - Transponder - Spyware:
http://www.doxdesk.com/parasite/Transponder.html

Download Ad-Aware from www.lavasoftusa.com and update it:

1. Start Ad-Aware.
2. In the main screen, Click [Check for Updates]

[Connect] and download the latest pattern file if
available. and click Finish

3. Click Star | Next (System will now detect the spyware)
4. After the scan is finished, click "Next"
5. Select all the items (checkboxes)
NOTE: Right click on any object in the "Scan result"

list and choose [Select all objects]"

6. Click Next and click OK to confirm spyware removal.

message news:[email protected]...

 

[Ramesh [MVP]]

Most welcome, Zack.

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k
-------------------------------------------
Computer viruses: description, prevention, and recovery:
http://support.microsoft.com/?kbid=129972
-------------------------------------------


Thank you so much!! Problem solved, That ad-aware really
works well.

Thanks again and Merry Christmas!

Zack

-----Original Message-----
Zac,

TPS108 - Transponder - Spyware:
http://www.doxdesk.com/parasite/Transponder.html

Download Ad-Aware from www.lavasoftusa.com and update it:

1. Start Ad-Aware.
2. In the main screen, Click [Check for Updates]

[Connect] and download the latest pattern file if
available. and click Finish

3. Click Star | Next (System will now detect the spyware)
4. After the scan is finished, click "Next"
5. Select all the items (checkboxes)
NOTE: Right click on any object in the "Scan result"

list and choose [Select all objects]"

6. Click Next and click OK to confirm spyware removal.

message news:[email protected]...