Explorer.exe crashes before desktop loaded

[David Neilson]

Everytime I turn on my laptop, windows explorer stops working before the
desktop or anything else shows. I just get the sam error message on a black
screen with the option to either 'check online for a solution and close the
program' (no good!), or 'close the program'. When I do either of these two,
nothing happens, the black screen remains. I can load up task manager, but
thats it. I can load in Safe Mode, but don't how to fix the error windows
Any ideas?

I've copied the problem details below...



Problem signature:
Problem Event Name: BEX
Application Name: Explorer.EXE
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 01890090
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 5129
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

 

[Frank Saunders MS-MVP IE,OE/WM]

Hi,

A quick google, and the fact you can get into safe mode ok, suggests
could be a problem with your video drivers.

Worth starting up using base video and checking your graphics card
manufacturers site to see if you can download and install new drivers.

Go into msconfig and under the General tab, dot Selective startup and
Load system services
6937

Then under the Boot tab, select Base video, Apply, OK.

6938

If you have a problem with IE , might like to try running it with no
add-ons

Info here might be relevant

'Crashing in explorer.exe module in Windows Vista Performance and
Maintenance'
(http://www.microsoft.com/communitie...A0E-A366-6E527B0FBA67&lang=en&cr=US&sloc=&p=1)

Safe Mode doesn't use the video drivers.