EXPLORER caused a general protection fault

[Angie]

Exlorer keeps shutting down and I get the message EXPLORER
caused a general protection fault. Anyone have any ideas.
Pleas HELP!!!!

 

[Frank Saunders, MS-MVP]

Exlorer keeps shutting down and I get the message EXPLORER
caused a general protection fault. Anyone have any ideas.
Pleas HELP!!!!

What is the exact error message?
If there is a Details button click that and give us the first two lines.

 

[Angie]

Frank the exact message is as follows
EXPLORER caused a general protection fault
in module USER.EXE at 0003:00001022.
Registers:
EAX=000018ff CS=17a7 EIP=00001022 EFLGS=00000246
EBX=17b712dc SS=18ff ESP=00008c22 EBP=01e88c40
ECX=000118ff DS=18ff ESI=00008c4c FS=5e1f
EDX=00010118 ES=18ff EDI=01e8fed4 GS=0000
Bytes at CS:EIP:
ff 5e 08 b9 af 16 8e c1 59 5b 83 f9 0f 74 2e 81
Stack dump:
0380907b 0118ffff 01180268 16af0268 01e8fed4 00008c7c
02a00118 8c7c02a5 16cf392d 12dc0001 02680000 ffff0118
000012dc 0380907b 006100c8 02680000

Any ideas. I am getting very frustrated!!!!!

 

[Frank Saunders, MS-MVP]

Frank the exact message is as follows
EXPLORER caused a general protection fault
in module USER.EXE at 0003:00001022.

Any ideas. I am getting very frustrated!!!!!

First eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

See also
http://www.mvps.org/inetexplorer/answers_10.htm#user.exe