Experts, please help! Cannot install SP4...

[Guest]

Hi guys,

When I try to install SP4 I keep getting the same message "The file
C:\WINNT\System32\tapi3.dll is open or in use by another application. Close
all other applications and then click Retry"
So far, I have done:

1. I closed all applications/programs that were running including Antivirus
software, firewall, anti-spyware, etc.

2. I tried to install SP4 in "safe mode" after running virus check and
anti-spyware in safe mode.

3. I disabled some of the services from Computer Mgmt

4. I checked to see if I can end some processes from Windows Task Manager.

Please help me if you can. Thank you!

 

[Juergen Terlinden]

Hello Carolina,

When I try to install SP4 I keep getting the same message "The file
C:\WINNT\System32\tapi3.dll is open or in use by another application.
Close all other applications and then click Retry"
So far, I have done:

1. I closed all applications/programs that were running including
Antivirus software, firewall, anti-spyware, etc.

2. I tried to install SP4 in "safe mode" after running virus check and
anti-spyware in safe mode.

TAPI* should belong to a telephone-application. Is there something like
this still running?

 

[Sky King]

Hi;

Could it be that your source file for the SP4 install is corrupt? Was
this a download? If a download, I suggest you download a new copy or
order the CD.


--

....Sky

Tom "Sky" King
=============

 

[Guest]

Hello Juergen,

First - Danke Schoen for your reply.
Unfortunately, no telephone application is running - I checked
everything...I will try to install SP4 from a CD - don't know what else to
do...
Thanks again!
Carolina

 

[Guest]

Hi Sky King,

Thank you for your reply!
Yes it was a download - and I downloaded it twice thinking that the first
install was corrupt...I will have to try the CD. Thanks again!
Carolina

 

[Juergen Terlinden]

Hello Carolina,

First - Danke Schoen for your reply.


Unfortunately, no telephone application is running - I checked
everything

Hm, but TAPI is short for Telephone Application Programming Interface
.... not only in Germany, I think ;-)

I will try to install SP4 from a CD - don't know what else to do...

Have you used the SP4-package "Network Installation" (ca. 125 MB) or do
you use "Windows-Update"?

With ServicePacks I always prefer the downloadable packages. I've never
installed a MS-ServicePack via the website.

Website:
http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.asp

.... also with a link to order the CD.

Another hint:
I'm not shure, but I think, you have to reinstall all patches after
SP4-Installation. Because it's nearly unpossible to do this secure
online by Windows-Update with an unconfigured PC, configure the
Windows-Services, _before_ the first online-session.
I'm always using the script from this website:
http://www.ntsvcfg.de/ntsvcfg_eng.html

Additional: I've all patches in the executable version on my local
harddisk.

Thanks again!

Ok

 

[Sky King]

Hi;

Yes it was a download - and I downloaded it twice thinking that the
first install was corrupt...

Check the file Properties on the most recent download. The file should
be 135,477,136 bytes in size.

I will have to try the CD. Thanks again!

That may be your best bet.

--

....Sky

Tom "Sky" King
=============