Exchange 2007 using Outlook 2007 formats some text 1char deep.

[Mosque]

Odd problem thats not affecting all of our users, but a good handful...
sometimes

Text when read in OWA, or on mobile devices, and in 2 instances, Outlook
will be only 1 character per line.
l
i
k
e

s
o

Any replies to this message in Outlook scrunch your reply to about a 1in
paragraph.
Resizing the message window (reply) causes all kinds of havoc w/ the
margine, stretching and resizing how many characters are per line, almost as
if it's its trying to force the fit to a screen size.

It doesn't happen always so I can't get a constant repro but here is the
info I do have.

Exchange 2007 environment, Office 2007
All servers are 2003 w/ latest server packs and the mail isn't bouncing
through any outside routing.

Repro's mostly when the reader looked at it in OWA or on a mobile device
like Iphone.

Office Diagnostics show no problems, remove/reinstall hasn't appeared to
work for long.

/safemode switch also doesn't fix it.
AV or lack of AV doesn't appear to matter
Users causing, and seeing the problem are all on the same domain.

Any hints or tips would be appreciated. This has become obnoxious in the
last 2 weeks.

 

[Brian Tillman [MVP - Outlook]]

Odd problem thats not affecting all of our users, but a good handful...
sometimes

Text when read in OWA, or on mobile devices, and in 2 instances, Outlook
will be only 1 character per line.

Since both Outlook Web Access (strictlky Exchange) and Outlook both exhibit
the problem, it looks like the message itself may be stored that way. Do
you have anything on the server that may be affecting the mail traffic?
Does it happen both for internal and external mail or only for one kind?
Have you asked in the Exchange newsgroup microsoft.public.exchange.admin or
..exchange.clients?

 

[Mosque]

Since both Outlook Web Access (strictlky Exchange) and Outlook both exhibit
the problem, it looks like the message itself may be stored that way. Do
you have anything on the server that may be affecting the mail traffic?
Does it happen both for internal and external mail or only for one kind?
Have you asked in the Exchange newsgroup microsoft.public.exchange.admin or
..exchange.clients?

Thanks for the reply Brian.
So far I believe it's only happening with mails internal to our domain.
Outside of a robust spam filtering and mailbox size limits I don't think
there is much modification on the Exchange side.
I will check out the newsgroup listed and post here if I see a fix.

Thanks again.

 

[Mosque]

Found the solution in MS's "Nuke Office" KB article.

http://support.microsoft.com/default.aspx/kb/928218/

I went through the whole thing, but my guess it was the following .

Delete the following files:
Normal.dotm
Normalemail.dotm

Hope that helps if anyone else runs into it.