Excel 2007 takes 20 seconds to close

[John R]

Hello

I have a situation where we have Office 2007 installed on a Server 2003
terminal server. All office applications seem to function normally with the
single exception of Excel. It opens almost immediately, but it takes a real
long time to close. Even if you do not open any spreadsheets.

A little more info, our users rdp into a TS cluster via a Kemp load
balancer. They have profiles on our file servers (DFS replicated), and of
course when they log on to any particular TS, it creates a local profile on
the TS. Their desktops are not only locked down, but are stored on file
servers and are called up using group policy based on security group
memberships.

Word seems fine, as does power point, etc. But the Excel issue is driving
me crazy and of course the users aren't real happy with me either. I've
tried google and search.support.microsoft.com, but almost every link I get
to is about Excel being slow to open documents, not slow to simply close.

Can anyone on this group offer some suggestions to point me in the right
direction?

Thanks in advance

John R

 

[John R]

One other thing, no, neither google desktop or google toolbars are installed
on the TSs.

Thanks again

John

 

[Gary Keramidas]

I use russinovich's process monitor to track down issues like this. you just
click and select run, no need to install it, unless you want to, and look for
some anomalies while you shut down excel.

it's called procmon.exe and is found here:

http://live.sysinternals.com/

 

[John R]

I use russinovich's process monitor to track down issues like this. you
just click and select run, no need to install it, unless you want to, and
look for some anomalies while you shut down excel.

it's called procmon.exe and is found here:

http://live.sysinternals.com/

Great tool Gary. Thanks. I found an add-in that was hanging during exit so
this helped a lot. At least now I have a plan going forward to help resolve
this issue.

John R.

 

[Gary Keramidas]

an app I wrote for a client would take about 35 - 40 seconds to complete on
some older pc. they got a new dual core based system and it would take 120
seconds to complete. their IT dept said it was a problem with my app. i fired
up process manager and all I could see were entries for google desktop
scrolling by. uninstalled google desktop and it ran in 28 seconds.

glad it was able to give you some ideas.