Excel 2003 KB923088 install problem on Vista RC2

N

Nick Payne

I can't get the latest security update for Excel 2003 (KB923088) to install
on Vista RC2. All the other patches that were just released for Office 2003
install fine, but not this one. After it failed the first time I rebooted
and tried again as the first action after logging in, but got the same
error. An XP/Office2003 workstation getting its updates off the same WSUS
server can install the same update without any problem.

WindowsUpdate.log shows the following:

2006-10-11 10:41:16:286 1032 cf4 Handler MSP download: file EXCEL.CAB
already exists in sandbox directory
(C:\Windows\SoftwareDistribution\Download\S-1-5-18\e24dcecf1c443ba6b9bb6e186530efa8)
2006-10-11 10:41:16:395 1032 cf4 DnldMgr *********** DnldMgr: New download
job [UpdateId = {012B6FF5-1DCE-4E1A-B5F2-1C2C2FF8314C}.100] ***********
2006-10-11 10:41:16:395 1032 cf4 DnldMgr * All files for update were
already downloaded and are valid.
2006-10-11 10:41:16:458 1032 cf4 DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-10-11 10:41:16:458 1032 cf4 Agent *********
2006-10-11 10:41:16:458 1032 cf4 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2006-10-11 10:41:16:458 1032 cf4 Agent *************
2006-10-11 10:41:16:458 1032 cf4 AU >>## RESUMED ## AU: Download update
[UpdateId = {5DF4702D-6108-43B6-A738-3B6A0E9F2D70}, succeeded]
2006-10-11 10:41:16:458 1032 cf4 AU #########
2006-10-11 10:41:16:458 1032 cf4 AU ## END ## AU: Download updates
2006-10-11 10:41:16:458 1032 cf4 AU #############
2006-10-11 10:41:16:458 1032 cf4 AU AU setting pending client directive to
'Install Approval'
2006-10-11 10:41:21:471 1032 cf4 Report REPORT EVENT:
{E1CFF21D-DC96-4BB9-B891-F5F4F701BB32} 2006-10-11 10:41:16:458+1000 1 189
102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Installation Ready: The following updates are downloaded and
ready for installation. To install the updates, an administrator should log
on to this computer and Windows will prompt with further instructions: -
Security Update for Excel 2003 (KB923088)
2006-10-11 10:41:29:591 1032 b74 AU Launched new AU client for directive
'Install Approval', session id = 0x1
2006-10-11 10:41:44:698 1032 cac AU WARNING: Returning due to error from
GetDownloadProgressUx, error = 0x8024000C
2006-10-11 10:41:44:698 1032 cac AU WARNING: GetInteractiveInstallProgress
failed, error = 0x8024000C
2006-10-11 10:41:59:517 1032 cf4 Report Uploading 5 events using cached
cookie, reporting URL =
http://awsus.afp.le/ReportingWebService/ReportingWebService.asmx
2006-10-11 10:41:59:548 1032 cf4 Report Reporter successfully uploaded 5
events.

I then expanded the excel.msp file from the EXCEL.CAB update downloaded by
the automatic updates client and tried running it from a command prompt run
as administrator. The update fails part way through with an error msg saying
that it can't update c:\windows\system32\mapisvc.inf.

If from the same administrator command prompt I run notepad and open
mapisvc.inf and try to save a change, I get an error msg saying that I need
permission from SYSTEM to modify the file. So it looks like something in the
Vista security setup is screwing up the installation of this Excel security
update...

Nick
 
R

RR Johnson Jr

If you happen to have a restore point made prior to the patch please revert
to this restore point.

regards
Robert
Nick Payne said:
I can't get the latest security update for Excel 2003 (KB923088) to install
on Vista RC2. All the other patches that were just released for Office 2003
install fine, but not this one. After it failed the first time I rebooted
and tried again as the first action after logging in, but got the same
error. An XP/Office2003 workstation getting its updates off the same WSUS
server can install the same update without any problem.

WindowsUpdate.log shows the following:

2006-10-11 10:41:16:286 1032 cf4 Handler MSP download: file EXCEL.CAB
already exists in sandbox directory
(C:\Windows\SoftwareDistribution\Download\S-1-5-18\e24dcecf1c443ba6b9bb6e186530efa8)
2006-10-11 10:41:16:395 1032 cf4 DnldMgr *********** DnldMgr: New
download
job [UpdateId = {012B6FF5-1DCE-4E1A-B5F2-1C2C2FF8314C}.100] ***********
2006-10-11 10:41:16:395 1032 cf4 DnldMgr * All files for update were
already downloaded and are valid.
2006-10-11 10:41:16:458 1032 cf4 DtaStor Update service properties:
service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-10-11 10:41:16:458 1032 cf4 Agent *********
2006-10-11 10:41:16:458 1032 cf4 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2006-10-11 10:41:16:458 1032 cf4 Agent *************
2006-10-11 10:41:16:458 1032 cf4 AU >>## RESUMED ## AU: Download update
[UpdateId = {5DF4702D-6108-43B6-A738-3B6A0E9F2D70}, succeeded]
2006-10-11 10:41:16:458 1032 cf4 AU #########
2006-10-11 10:41:16:458 1032 cf4 AU ## END ## AU: Download updates
2006-10-11 10:41:16:458 1032 cf4 AU #############
2006-10-11 10:41:16:458 1032 cf4 AU AU setting pending client directive to
'Install Approval'
2006-10-11 10:41:21:471 1032 cf4 Report REPORT EVENT:
{E1CFF21D-DC96-4BB9-B891-F5F4F701BB32} 2006-10-11 10:41:16:458+1000 1 189
102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Installation Ready: The following updates are downloaded
and
ready for installation. To install the updates, an administrator should
log
on to this computer and Windows will prompt with further instructions: -
Security Update for Excel 2003 (KB923088)
2006-10-11 10:41:29:591 1032 b74 AU Launched new AU client for directive
'Install Approval', session id = 0x1
2006-10-11 10:41:44:698 1032 cac AU WARNING: Returning due to error from
GetDownloadProgressUx, error = 0x8024000C
2006-10-11 10:41:44:698 1032 cac AU WARNING: GetInteractiveInstallProgress
failed, error = 0x8024000C
2006-10-11 10:41:59:517 1032 cf4 Report Uploading 5 events using cached
cookie, reporting URL =
http://awsus.afp.le/ReportingWebService/ReportingWebService.asmx
2006-10-11 10:41:59:548 1032 cf4 Report Reporter successfully uploaded 5
events.

I then expanded the excel.msp file from the EXCEL.CAB update downloaded by
the automatic updates client and tried running it from a command prompt
run as administrator. The update fails part way through with an error msg
saying that it can't update c:\windows\system32\mapisvc.inf.

If from the same administrator command prompt I run notepad and open
mapisvc.inf and try to save a change, I get an error msg saying that I
need permission from SYSTEM to modify the file. So it looks like something
in the Vista security setup is screwing up the installation of this Excel
security update...

Nick
Click to expand...
 
N

Nick Payne

Why would I want to do that? How would it solve the problem.

Regards

Nick

RR Johnson Jr said:
If you happen to have a restore point made prior to the patch please
revert to this restore point.

regards
Robert
Nick Payne said:
I can't get the latest security update for Excel 2003 (KB923088) to
install on Vista RC2. All the other patches that were just released for
Office 2003 install fine, but not this one. After it failed the first time
I rebooted and tried again as the first action after logging in, but got
the same error. An XP/Office2003 workstation getting its updates off the
same WSUS server can install the same update without any problem.

WindowsUpdate.log shows the following:

2006-10-11 10:41:16:286 1032 cf4 Handler MSP download: file EXCEL.CAB
already exists in sandbox directory
(C:\Windows\SoftwareDistribution\Download\S-1-5-18\e24dcecf1c443ba6b9bb6e186530efa8)
2006-10-11 10:41:16:395 1032 cf4 DnldMgr *********** DnldMgr: New
download
job [UpdateId = {012B6FF5-1DCE-4E1A-B5F2-1C2C2FF8314C}.100] ***********
2006-10-11 10:41:16:395 1032 cf4 DnldMgr * All files for update were
already downloaded and are valid.
2006-10-11 10:41:16:458 1032 cf4 DtaStor Update service properties:
service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-10-11 10:41:16:458 1032 cf4 Agent *********
2006-10-11 10:41:16:458 1032 cf4 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2006-10-11 10:41:16:458 1032 cf4 Agent *************
2006-10-11 10:41:16:458 1032 cf4 AU >>## RESUMED ## AU: Download update
[UpdateId = {5DF4702D-6108-43B6-A738-3B6A0E9F2D70}, succeeded]
2006-10-11 10:41:16:458 1032 cf4 AU #########
2006-10-11 10:41:16:458 1032 cf4 AU ## END ## AU: Download updates
2006-10-11 10:41:16:458 1032 cf4 AU #############
2006-10-11 10:41:16:458 1032 cf4 AU AU setting pending client directive
to
'Install Approval'
2006-10-11 10:41:21:471 1032 cf4 Report REPORT EVENT:
{E1CFF21D-DC96-4BB9-B891-F5F4F701BB32} 2006-10-11 10:41:16:458+1000 1 189
102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Installation Ready: The following updates are downloaded
and
ready for installation. To install the updates, an administrator should
log
on to this computer and Windows will prompt with further instructions: -
Security Update for Excel 2003 (KB923088)
2006-10-11 10:41:29:591 1032 b74 AU Launched new AU client for directive
'Install Approval', session id = 0x1
2006-10-11 10:41:44:698 1032 cac AU WARNING: Returning due to error from
GetDownloadProgressUx, error = 0x8024000C
2006-10-11 10:41:44:698 1032 cac AU WARNING:
GetInteractiveInstallProgress
failed, error = 0x8024000C
2006-10-11 10:41:59:517 1032 cf4 Report Uploading 5 events using cached
cookie, reporting URL =
http://awsus.afp.le/ReportingWebService/ReportingWebService.asmx
2006-10-11 10:41:59:548 1032 cf4 Report Reporter successfully uploaded 5
events.

I then expanded the excel.msp file from the EXCEL.CAB update downloaded
by the automatic updates client and tried running it from a command
prompt run as administrator. The update fails part way through with an
error msg saying that it can't update c:\windows\system32\mapisvc.inf.

If from the same administrator command prompt I run notepad and open
mapisvc.inf and try to save a change, I get an error msg saying that I
need permission from SYSTEM to modify the file. So it looks like
something in the Vista security setup is screwing up the installation of
this Excel security update...

Nick
Click to expand...
Click to expand...
 

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