Windows Updates Hangs will looking for updates

G

Guest

Hi there,

I am wondering if anyone can help with this. We have a customer who can't
use Windows updates. We have done research on this issue and still can't get
the machine to get passed the "Checking if your computer has the latest
version of Windows Updating software..." Screen. I have tried resetting the
update software by running the IUCTL software from teh specified cab and if I
do that it reports that it is downloading the software which it does quicker
than normally and then it gets stuck on registering the software at 100% and
goes no further. If I close the browser at that point and go back the the
windows updates site, it gets stuck at the checking screen again. I am going
to include the error log from the windowsupdates.log file below and hopefully
someone can decipher it better than I. Thanks for your time.

2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for
Microsoft.Update.AutoUpdate failed: error 0x800401f3
2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for
Microsoft.Update.AutoUpdate failed: error 0x800401f3
2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for
Microsoft.Update.SystemInfo failed: error 0x800401f3
2006-02-13 16:56:44 792 758 AU ########### AU: Initializing Automatic
Updates ###########
2006-02-13 16:56:44 792 758 AU AU setting next detection timeout to
2006-02-13 23:56:44
2006-02-13 16:56:44 792 758 AU # Approval type: Pre-install notify (User
preference)
2006-02-13 16:56:44 792 758 AU # Auto-install minor updates: No (User
preference)
2006-02-13 16:56:45 792 758 AU FATAL: Failed to get session from datastore,
error = 0x80004002
2006-02-13 16:56:45 792 758 AU FATAL: Failed to Unserialize from data
store, error = 0x80004002
2006-02-13 16:56:45 792 758 AU # WARNING: Exit code = 0x80004002
2006-02-13 16:56:45 792 758 AU AU Restart required....
2006-02-13 17:12:08 1176 4a8 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0700) ===========
2006-02-13 17:12:08 1176 4a8 Misc = Process: C:\WINDOWS\Explorer.EXE
2006-02-13 17:12:08 1176 4a8 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-02-13 17:12:08 1176 4a8 Shutdwn Install at shutdown: no updates to
install
2006-02-13 17:12:08 1176 4a8 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
failed, hr=80080005
2006-02-13 17:15:16 468 424 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0700) ===========
2006-02-13 17:15:16 468 424 Misc = Process:
\??\C:\WINDOWS\system32\winlogon.exe
2006-02-13 17:15:16 468 424 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-02-13 17:15:16 468 424 Shutdwn FATAL: WUAutoUpdateAtShutdown failed,
hr=80080005
2006-02-13 17:15:17 792 758 Service *********
2006-02-13 17:15:17 792 758 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2006-02-13 17:15:17 792 758 Service *************
2006-02-14 08:16:52 800 d0 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0700) ===========
2006-02-14 08:16:52 800 d0 Misc = Process: C:\WINDOWS\System32\svchost.exe
2006-02-14 08:16:52 800 d0 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-02-14 08:16:52 800 d0 Service *************
2006-02-14 08:16:52 800 d0 Service ** START ** Service: Service startup
2006-02-14 08:16:52 800 d0 Service *********
2006-02-14 08:16:52 800 d0 Agent * WU client version 5.8.0.2469
2006-02-14 08:16:53 800 d0 Agent * WARNING: Failed to obtain SusClientId
2006-02-14 08:16:53 800 d0 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2006-02-14 08:16:53 800 d0 Agent * Access type: No proxy
2006-02-14 08:16:53 800 d0 Agent * Network state: Connected
2006-02-14 08:17:40 800 d0 Agent *********** Agent: Initializing Windows
Update Agent ***********
2006-02-14 08:17:40 800 d0 Agent *********** Agent: Initializing global
settings cache ***********
2006-02-14 08:17:40 800 d0 Agent * WSUS server: <NULL>
2006-02-14 08:17:40 800 d0 Agent * WSUS status server: <NULL>
2006-02-14 08:17:40 800 d0 Agent * Target group: (Unassigned Computers)
2006-02-14 08:17:40 800 d0 Agent * Windows Update access disabled: No
2006-02-14 08:17:41 800 d0 DnldMgr Download manager restoring 0 downloads
2006-02-14 08:17:41 800 d0 Agent * Failed to load persisted download
calls, error = 0x80004002
2006-02-14 08:17:42 800 d0 Agent WARNING:
DeleteVolatileServices::GetServiceList failed with 0x80004002.
2006-02-14 08:17:42 800 d0 DnldMgr FATAL:
DM:CAgentDownloadManager::RestoreDownloadJobs: GetSession failed with
0x80004002.
2006-02-14 08:17:42 800 d0 DnldMgr FATAL:
DM:CAgentDownloadManager::DelayedInit: RestoreDownloadJobs failed with
0x00000000.
2006-02-14 08:17:42 800 d0 AU ########### AU: Initializing Automatic
Updates ###########
2006-02-14 08:17:42 800 d0 AU AU setting next detection timeout to
2006-02-14 15:17:42
2006-02-14 08:17:43 800 d0 AU # Approval type: Pre-install notify (User
preference)
2006-02-14 08:17:43 800 d0 AU # Auto-install minor updates: No (User
preference)
2006-02-14 08:17:43 800 d0 AU FATAL: Failed to get session from datastore,
error = 0x80004002
2006-02-14 08:17:43 800 d0 AU FATAL: Failed to Unserialize from data
store, error = 0x80004002
2006-02-14 08:17:43 800 d0 AU # WARNING: Exit code = 0x80004002
2006-02-14 08:17:43 800 d0 AU WARNING: InitAUComponents Failed, will
restart AU in 30 mins, error = 0x80004002
2006-02-14 08:17:43 800 d0 AU AU Restart required....
2006-02-14 08:17:44 800 65c DnldMgr FATAL:
DM:CAgentDownloadManager::CheckAllCallDownloadStates: GetSession failed with
0x80004002.
 
R

Richard G. Harper

I'd suggest taking this question directly to one of the Windows Update
newsgroups rather than posting in a general network newsgroup, as they
specialize in such problems.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* PLEASE post all messages and replies in the newsgroups
* for the benefit of all. Private mail is usually not replied to.
* My website, such as it is ... http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


Dave said:
Hi there,

I am wondering if anyone can help with this. We have a customer who can't
use Windows updates. We have done research on this issue and still can't
get
the machine to get passed the "Checking if your computer has the latest
version of Windows Updating software..." Screen. I have tried resetting
the
update software by running the IUCTL software from teh specified cab and
if I
do that it reports that it is downloading the software which it does
quicker
than normally and then it gets stuck on registering the software at 100%
and
goes no further. If I close the browser at that point and go back the the
windows updates site, it gets stuck at the checking screen again. I am
going
to include the error log from the windowsupdates.log file below and
hopefully
someone can decipher it better than I. Thanks for your time.

2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for
Microsoft.Update.AutoUpdate failed: error 0x800401f3
2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for
Microsoft.Update.AutoUpdate failed: error 0x800401f3
2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for
Microsoft.Update.SystemInfo failed: error 0x800401f3
2006-02-13 16:56:44 792 758 AU ########### AU: Initializing Automatic
Updates ###########
2006-02-13 16:56:44 792 758 AU AU setting next detection timeout to
2006-02-13 23:56:44
2006-02-13 16:56:44 792 758 AU # Approval type: Pre-install notify (User
preference)
2006-02-13 16:56:44 792 758 AU # Auto-install minor updates: No (User
preference)
2006-02-13 16:56:45 792 758 AU FATAL: Failed to get session from
datastore,
error = 0x80004002
2006-02-13 16:56:45 792 758 AU FATAL: Failed to Unserialize from data
store, error = 0x80004002
2006-02-13 16:56:45 792 758 AU # WARNING: Exit code = 0x80004002
2006-02-13 16:56:45 792 758 AU AU Restart required....
2006-02-13 17:12:08 1176 4a8 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0700) ===========
2006-02-13 17:12:08 1176 4a8 Misc = Process: C:\WINDOWS\Explorer.EXE
2006-02-13 17:12:08 1176 4a8 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2006-02-13 17:12:08 1176 4a8 Shutdwn Install at shutdown: no updates to
install
2006-02-13 17:12:08 1176 4a8 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
failed, hr=80080005
2006-02-13 17:15:16 468 424 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0700) ===========
2006-02-13 17:15:16 468 424 Misc = Process:
\??\C:\WINDOWS\system32\winlogon.exe
2006-02-13 17:15:16 468 424 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2006-02-13 17:15:16 468 424 Shutdwn FATAL: WUAutoUpdateAtShutdown failed,
hr=80080005
2006-02-13 17:15:17 792 758 Service *********
2006-02-13 17:15:17 792 758 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2006-02-13 17:15:17 792 758 Service *************
2006-02-14 08:16:52 800 d0 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0700) ===========
2006-02-14 08:16:52 800 d0 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2006-02-14 08:16:52 800 d0 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2006-02-14 08:16:52 800 d0 Service *************
2006-02-14 08:16:52 800 d0 Service ** START ** Service: Service startup
2006-02-14 08:16:52 800 d0 Service *********
2006-02-14 08:16:52 800 d0 Agent * WU client version 5.8.0.2469
2006-02-14 08:16:53 800 d0 Agent * WARNING: Failed to obtain SusClientId
2006-02-14 08:16:53 800 d0 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2006-02-14 08:16:53 800 d0 Agent * Access type: No proxy
2006-02-14 08:16:53 800 d0 Agent * Network state: Connected
2006-02-14 08:17:40 800 d0 Agent *********** Agent: Initializing Windows
Update Agent ***********
2006-02-14 08:17:40 800 d0 Agent *********** Agent: Initializing global
settings cache ***********
2006-02-14 08:17:40 800 d0 Agent * WSUS server: <NULL>
2006-02-14 08:17:40 800 d0 Agent * WSUS status server: <NULL>
2006-02-14 08:17:40 800 d0 Agent * Target group: (Unassigned Computers)
2006-02-14 08:17:40 800 d0 Agent * Windows Update access disabled: No
2006-02-14 08:17:41 800 d0 DnldMgr Download manager restoring 0 downloads
2006-02-14 08:17:41 800 d0 Agent * Failed to load persisted download
calls, error = 0x80004002
2006-02-14 08:17:42 800 d0 Agent WARNING:
DeleteVolatileServices::GetServiceList failed with 0x80004002.
2006-02-14 08:17:42 800 d0 DnldMgr FATAL:
DM:CAgentDownloadManager::RestoreDownloadJobs: GetSession failed with
0x80004002.
2006-02-14 08:17:42 800 d0 DnldMgr FATAL:
DM:CAgentDownloadManager::DelayedInit: RestoreDownloadJobs failed with
0x00000000.
2006-02-14 08:17:42 800 d0 AU ########### AU: Initializing Automatic
Updates ###########
2006-02-14 08:17:42 800 d0 AU AU setting next detection timeout to
2006-02-14 15:17:42
2006-02-14 08:17:43 800 d0 AU # Approval type: Pre-install notify (User
preference)
2006-02-14 08:17:43 800 d0 AU # Auto-install minor updates: No (User
preference)
2006-02-14 08:17:43 800 d0 AU FATAL: Failed to get session from datastore,
error = 0x80004002
2006-02-14 08:17:43 800 d0 AU FATAL: Failed to Unserialize from data
store, error = 0x80004002
2006-02-14 08:17:43 800 d0 AU # WARNING: Exit code = 0x80004002
2006-02-14 08:17:43 800 d0 AU WARNING: InitAUComponents Failed, will
restart AU in 30 mins, error = 0x80004002
2006-02-14 08:17:43 800 d0 AU AU Restart required....
2006-02-14 08:17:44 800 65c DnldMgr FATAL:
DM:CAgentDownloadManager::CheckAllCallDownloadStates: GetSession failed
with
0x80004002.
Click to expand...
 

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