Excel 2002 problems after Update from SP2 to SP3

[Berthold Jung-Diefenbach]

Hi,

since update from Office XP SP2 to SP3 we have many users that can not open a lot of

Excel documents anymore. It's on all PC's with SP3.

Excel starts with: Microsoft Excel encountered a problem and needs to close. We are

sorry for the inconvenience.

and does not open the worksheet.



With the same document there is no problem with Office XP SP2 and Office 2000.

The documents were created with Excel 2000.


I spend a lot of time on Microsoft articles to find a solution.
I found this already and requested, received and installed the following hot fixes:
Article: KB Article Number(s): 829348, 831824, 835718, 838895, 840640

and KB Article Number(s): 841366, 842305
but still the same problem.



Need help ..



Is there a possibility to contact Microsoft directly with this Problem?

 

[Guest]

hi,
uninstall sp3 and see what that does.

-----Original Message-----
Hi,

since update from Office XP SP2 to SP3 we have many users that can not open a lot of

Excel documents anymore. It's on all PC's with SP3.

Excel starts with: Microsoft Excel encountered a problem and needs to close. We are

sorry for the inconvenience.

and does not open the worksheet.



With the same document there is no problem with Office XP SP2 and Office 2000.

The documents were created with Excel 2000.


I spend a lot of time on Microsoft articles to find a solution.
I found this already and requested, received and

installed the following hot fixes:

 

[Berthold Jung-Diefenbach]

Hi,

-----------------------------------------------------------
hi,
uninstall sp3 and see what that does.

 

[garfield-n-odie]

Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See
http://support.microsoft.com/?kbid=329820 "How to use Office programs
with the Norton AntiVirus Office plug-in" for more info.

 

[Berthold Jung-Diefenbach]

Hi,

-----------------------------------------------------------
Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more info.

 

[garfield-n-odie]

If you had an older version of Symantec/Norton Antivirus installed on
the computer before you got Symantec Corporate Edition, then the Office
Plugin from the older version could still be registered in Windows even
if you have uninstalled the older version. Search for the OFFICEAV.DLL
file on the computer (include system and hidden files/folders). If you
find it, note the folder where it is located, and use the "regsvr32 /u"
method described in http://support.microsoft.com/?kbid=329820 to
unregister the DLL.

 

[Berthold Jung-Diefenbach]

We are using Symantec Antivirus Corporate Edition 811.323

If you had an older version of Symantec/Norton Antivirus installed on the computer before you got Symantec Corporate Edition, then
the Office Plugin from the older version could still be registered in Windows even if you have uninstalled the older version.
Search for the OFFICEAV.DLL file on the computer (include system and hidden files/folders). If you find it, note the folder where
it is located, and use the "regsvr32 /u" method described in http://support.microsoft.com/?kbid=329820 to unregister the DLL.

Today I checked it on a fresh installes PC with Office XP SP3.
I did not found a OFFICEAV.DLL file.
I guess i'm going to open a case with Microsoft ....

 

[garfield-n-odie]

You might try working through the troubleshooting steps for Excel
startup problems on Excel MVP Chip Pearson's website
http://www.cpearson.com/excel/StartupErrors.htm.