every time I open word I receive a error message

G

Guest

I am running office 2000 with windows xp every time I open word I receive a
message that it will contact microsoft and then shuts down word I have
reinstalled and it doesn't change anything. this is the message I receive.
I cannot use word at all. It constantly shuts down I have renamed normal and
it still happens.
AppName: winword.exe AppVer: 9.0.0.8929 ModName: hpzntp07.dll
ModVer: 2.140.0.0 Offset: 00026403
 
G

garfield-n-odie

The ModName suggests a problem with your Hewlett Packard printer
driver. Try deleting and reinstalling the printer in Start |
Control Panel | Printers.
 

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