Ethernet port not working on XP machine

[dustie]

Hi,

I wonder if someone can help me? I've got a problem with my PC that I
got second-hand last year - basically, the Ethernet card on the motherboard
has never worked and shows up in the Device Manager under Other Devices as
Ethernet Controller with a big yellow question mark next to it. According to
some freebie software I downloaded, (CPUID) my motherboard is an Intel
D915GEV. I did a Google search and downloaded drivers for this but when I
try to install them, I get this error:

"1. cannot install drivers. No Intel(R) PRO Adapters are present in this
computer."

I'm stumped. Any ideas where to go from here?

Cheers

Daz

 

[Dave]

Hi,

I wonder if someone can help me? I've got a problem with my PC that I
got second-hand last year - basically, the Ethernet card on the
motherboard
has never worked and shows up in the Device Manager under Other Devices as
Ethernet Controller with a big yellow question mark next to it. According
to
some freebie software I downloaded, (CPUID) my motherboard is an Intel
D915GEV. I did a Google search and downloaded drivers for this but when I
try to install them, I get this error:

"1. cannot install drivers. No Intel(R) PRO Adapters are present in this
computer."

I'm stumped. Any ideas where to go from here?

Cheers

Daz

WHICH drivers did you install? Windows will generally work fine with no
drivers. However, if you want certain features like ethernet to work, you
need to install CHIPSET drivers, and then ethernet drivers, in that specific
order. If you've tried that, it's possible that the ethernet adapter is
disabled in the mainboard BIOS (CMOS) settings. Get in there and look
around all menus, maybe "integrated peripherals" if it has that section,
look for ethernet, see if it is enabled. -Dave

 

[dustie]

WHICH drivers did you install? Windows will generally work fine with no

drivers. However, if you want certain features like ethernet to work, you
need to install CHIPSET drivers, and then ethernet drivers, in that
specific order. If you've tried that, it's possible that the ethernet
adapter is disabled in the mainboard BIOS (CMOS) settings. Get in there
and look around all menus, maybe "integrated peripherals" if it has that
section, look for ethernet, see if it is enabled. -Dave

Thanks muchly Dave, will investigate and report back!!

 

[dustie]

Your board uses the 915G chipset. This image confirms that this

chipset has no integrated LAN:
http://support.intel.com/products/i/chipsets/915g/915g-flowlarge.jpg

Well, that's weird because I can see the LAN port in the back of it!? Could
it be that the software I used to identify the motherboard is getting it
wrong and it's a different board altogether?

 

[Ofnuts]

Well, that's weird because I can see the LAN port in the back of it!? Could
it be that the software I used to identify the motherboard is getting it
wrong and it's a different board altogether?

The board maker can use other chips for added functionality. Not
everything is in the standard chipset.

 

[dustie]

You need to determine which PHY chip you have (Intel 82562EZ or

Marvell Yukon)

ok, can you tell me how to do that?

and you may need to install Intel's Chipset Software
Installation Utility, as stated elsewhere in this thread:

http://www.intel.com/support/chipsets/inf/sb/CS-009270.htm

ok, i'm just more confused now - which do i download from this page?

Intel 910GL Express Chipset
Intel 915G Express Chipset
Intel 915GL Express Chipset
Intel 915GV Express Chipset
Intel 915P Express Chipset
Intel 915PL Express Chipset

None of them match exactly!!

Apologies if I'm being super-thick..

 

[dustie]

and you may need to install Intel's Chipset Software

Installation Utility, as stated elsewhere in this thread:

http://www.intel.com/support/chipsets/inf/sb/CS-009270.htm

ok, I found and installed this file:

INF_allOS_9.0.0.1007_PV_Intel.exe

It worked ok and said "The setup program successfully installed the Intel(R)
Chipset Device Software..."

I then tried to re-run the "Intel(R) Pro Network Connections" installer, yet
once again got

"1. cannot install drivers. No Intel(R) PRO Adapters are present in this
computer."

Any ideas?

 

[dustie]

However, if you want certain features like ethernet to work, you need to

install CHIPSET drivers, and then ethernet drivers, in that specific
order. If you've tried that, it's possible that the ethernet adapter is
disabled in the mainboard BIOS (CMOS) settings. Get in there and look
around all menus, maybe "integrated peripherals" if it has that section,
look for ethernet, see if it is enabled. -Dave

Had a look in the BIOS and, from what I could see under the Peripheral
settings, "Onboard LAN" was Enabled so I guess it's not that...

 

[Dave]

Had a look in the BIOS and, from what I could see under the Peripheral
settings, "Onboard LAN" was Enabled so I guess it's not that...

See if something is sharing an IRQ with that ethernet adapter. Control
panel, system, device manager, view, resources (or something like that, from
memory). It normally shouldn't matter, but I suspect in this case, you
might have installed something that grabbed the IRQ number that the onboard
LAN is trying to use. -Dave

 

[dustie]

Look for an Intel chip in a 15mm x 15mm package. The part number

should be something like "82562EZ". Otherwise look for a different
chip labelled "Marvell Yukon" with an 88Exxxx part number.

Depending on which chip you have, install the appropriate driver. You
should be able to obtain both drivers from Intel's web site.

Hi Frank

Installed the Yukon drivers and, lo and behold, one working LAN connection!
Thanks a million mate!!