ethernet adapter won't install

  • Thread starter Thread starter Jud McCranie
  • Start date Start date
J

Jud McCranie

I have a (different) computer who's hard drive died. I put in a new
one and formatted it. I reinstalled XP home SP1 from my original CD.
It was working. But the networking stopped working today. I
reinstalled from the CD, and the installation seemed to go OK, but
networking wouldn't work. I checked the hardware manager, and the
Ethernet Controller (along with a few other things) was listed under
"other hardware" with a big yellow question mark. I uninstalled it,
rebooted, and it detected it as new hardware. The CD was still in the
drive, but it wouldn't install it. It says that it doesn't have the
drivers. (It is the network card that came in the computer.) I did
a quick format of the C drive and reinstalled Windows from the CD
again, but the network card still wouldn't install. (There are some
other steps I tried that I didn't list here.)

What can I do to get the network card installed?
 
I have a (different) computer who's hard drive died.
Click to expand...

PS, I have a home network with a router. There are two other
computers on the network. The router shows a green light for all
three computers, and the green light on the network card is on.
 
Jud said:
I have a (different) computer who's hard drive died. I put in a new
one and formatted it. I reinstalled XP home SP1 from my original CD.
It was working. But the networking stopped working today. I
reinstalled from the CD, and the installation seemed to go OK, but
networking wouldn't work. I checked the hardware manager, and the
Ethernet Controller (along with a few other things) was listed under
"other hardware" with a big yellow question mark. I uninstalled it,
rebooted, and it detected it as new hardware. The CD was still in the
drive, but it wouldn't install it. It says that it doesn't have the
drivers. (It is the network card that came in the computer.) I did
a quick format of the C drive and reinstalled Windows from the CD
again, but the network card still wouldn't install. (There are some
other steps I tried that I didn't list here.)

What can I do to get the network card installed?
Click to expand...

After you install an operating system, you need to install drivers for
all your hardware. Your network adapter's drivers are not on the XP CD.

Get drivers from:

1. The device mftr.'s website; OR
2. The motherboard mftr.'s website if hardware is onboard; OR
3. The OEM's website for your specific machine if you have an OEM
computer (HP, Dell, Sony, etc.).

Read the installation instructions on the website where you get the drivers.

To find out what hardware is in your computer:

1. Read any documentation you got when you bought the computer.
2. If the computer is OEM, go to the OEM's website for your specific
model machine and look at the specs (you'll be there to get the drivers
anyway)
3. Download, install and run a free system inventory program like Belarc
Advisor. The older Aida32 is good for this, too.

http://www.belarc.com/free_download.html - Belarc Advisor
http://www.aumha.org/free.htm - Aida32 (hosted on Jim Eshelman's site)


Malke
 
After you install an operating system, you need to install drivers for
all your hardware. Your network adapter's drivers are not on the XP CD.
Click to expand...

OK, I thought the install disk that came with it would put it back as
it came.
3. Download, install and run a free system inventory program like Belarc
Advisor. The older Aida32 is good for this, too.
Click to expand...

I can do that on another computer, thanks.
 
3. Download, install and run a free system inventory program like Belarc
Advisor. The older Aida32 is good for this, too.
Click to expand...

I got Belarc advisor, but I can't find the Ethernet card. It lists a
1394 card, but that isn't Ethernet, right?


Belarc report:
==============

Operating System
 
System Model
Windows XP Home Edition Service Pack 1 (build 2600)
 
Dell Computer Corporation Dimension 4550
System Service Tag: 52VCB21 (support for this PC)
Chassis Serial Number: 52VCB21
Enclosure Type: Mini-Tower
Processor a
 
Main Circuit Board b
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
 
Board: Dell Computer Corp.
Bus Clock: 533 megahertz
BIOS: Dell Computer Corporation A08 09/23/2003
Drives
 
Memory Modules c,d
323.96 Gigabytes Usable Hard Drive Capacity
290.11 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8481B [CD-ROM drive]
Memorex DVD16+/-DL4RWlD2 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 6Y160P0 [Hard drive] (163.93 GB) -- drive 1, s/n Y43QVG9E, rev
YAR41BW0, SMART Status: Healthy
USB DISK 20X USB Device (501 MB) -- drive 2
WDC WD1600JB-00REA0 [Hard drive] (160.04 GB) -- drive 0, s/n
WD-WMANM2456286, rev 20.00K20, SMART Status: Healthy
 
1024 Megabytes Installed Memory

Slot 'DIMM_A' has 512 MB
Slot 'DIMM_B' has 512 MB

 
Local Drive Volumes

 



c: (NTFS on drive 0)
160.04 GB
157.35 GB free
d: (NTFS on drive 1)
163.92 GB
132.76 GB free


 
Network Drives

 
None detected
Users (mouse over user name for details)
 
Printers
local user accounts
last logon
 Jud McCranie
5/7/2007 11:06:15 AM
(admin)
local system accounts

 Administrator
never
(admin)
 Anne McCranie
never
(admin)
 Guest
never

 HelpAssistant
never

 SUPPORT_388945a0
never


 Marks a disabled account;    Marks a locked account
 
None detected

Controllers
 
Display
Standard floppy disk controller
Intel(r) 82801DB Ultra ATA Storage Controller-24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
 
None detected
Bus Adapters
 
Multimedia
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C7
 
Unimodem Half-Duplex Audio Device
Communications
 
Other Devices
Generic SoftK56 [Modem]



1394 Net Adapter

 
OHCI Compliant IEEE 1394 Host Controller
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Logitech USB Wheel Mouse
USB Mass Storage Device
USB Root Hub (4x)
Virus Protection [Back to Top]
 

No details available
 


Missing Microsoft Security Hotfixes [Back to Top]
 
The Ethernet adapter is on the motherboard, but I didn't see the
motherboard info on the Belarc info either. I'm wondering if
something went wrong with the Ethernet adapter.

I have an open slot - would it be best to just install a new Ethernet
card?
 
Jud said:
The Ethernet adapter is on the motherboard, but I didn't see the
motherboard info on the Belarc info either. I'm wondering if
something went wrong with the Ethernet adapter.

I have an open slot - would it be best to just install a new Ethernet
card?
Click to expand...

If the ethernet card (NIC) is on the motherboard, you will either need
to get motherboard drivers or separate ethernet adapter drivers. It
depends on the motherboard. Belarc should show you the motherboard mftr.
but if it doesn't (or you can't identify it easily), then a new NIC
costs under $20 USD so I know what I'd do. ;-)

And no, the 1394 isn't ethernet; that's Firewire.


Malke
 
but if it doesn't (or you can't identify it easily), then a new NIC
costs under $20 USD so I know what I'd do. ;-)
Click to expand...

That is what I'm going to do. I can get a name-brand Ethernet card
for $14 locally. I've already spent a lot of time on this. Also,
several other things are showing up with the big yellow question
marks, so something may have gone wrong with the hardware.
 
but if it doesn't (or you can't identify it easily), then a new NIC
costs under $20 USD so I know what I'd do. ;-)
Click to expand...

A 10/100/1000 NIC was on sale for $20, so I got that. I put it in,
but it was not recognized as new hardware. I went through the
installation process, and it says that it installed it. However, it
shows up on device manager with a yellow exclamation point and says
:"This device cannot start (code 10)". I looked under
troubleshooting, and it says to update the drivers. I did that from
the CD, but I have the same problem. I rebooted a few times and tried
everything more than once.

Any ideas?
 
the CD, but I have the same problem. I rebooted a few times and tried
everything more than once.

Any ideas?
Click to expand...

Well, I uninstalled the software, cut of the machine and removed the
card. I restarted and reinstalled the software. Then switched it off
and installed the card. This time it did see the new hardware, and it
seems to be OK. I'll run the network wizard next.

I think I've got it where I can handle it now, thanks.
 
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