Hi Stack,
Since the first five steps didn't solve that problem, here's the
continuation of the troubleshooter. Steps 6 to 12 offer more
advanced solution that are almost guaranteed to work!
6. If your system restarts by itself as a result of a STOP error etc.,
"Windows Error Reporting has a new feature. With this feature, you can
automatically view responses to Windows error reports. After you submit
an error report, you can immediately view any available information that
relates to the issue, such as hotfixes, workarounds, or other relevant info."
Download the Windows Error Reporting Update from here:
http://www.microsoft.com/downloads/...D8-5053-436E-B898-9CD995292BAA&displaylang=en
7. Click Start / Control Panel /Administrative Tools / Event Viewer /
Click the Applications listing on the left / in the right pane look for
yellow or red symbols and doubleclick them to identify any problems,
and they often have a link to a KB article you can read for the solution.
8. Allow Windows to control your pagefile at a "system managed size",
and allow enough room for the pagefile size to = 1.5 * your RAM as per:
http://www.microsoft.com/WindowsXP/expertzone/columns/mcfedries/03june16.asp
Another good reference is:
http://aumha.org/win5/a/xpvm.php
9. Test your RAM using:
http://www.memtest86.com/memt30.zip
after you extract that zip file, click on the README.txt file for info
about how to create the boot floppy, if you don't have a floppy drive
use the MS Ramtest CD:
http://oca.microsoft.com/en/windiag.asp
10. Click Start / Run / then type: sfc /scannow and press ENTER
to replace any damaged system files -or- Run Setup.exe on your
Windows 98/Me/XP/2000 CD to reinstall Windows over itself without
erasing your programs and data. Once everything works fine reinstall
updates one at a time from:
http://windowsupdate.microsoft.com while
testing the game after each update, in case an update caused the problem.
11. If you have room on one of your partitions, use it to install another
clean installation of Windows which you can gradually update with the
appropriate chipset, video, and sound drivers, as well as Direct X, but
with no extras including themes, firewalls, antivirus, etc. You may have
to reinstall the game(s) for use with that partition, but it's well worth it.
12. If you don't have enough space for step 11 I suggest you at least
create a new administrators account with no themes, firewall, antivirus,
or any other software or startup programs installed for that account. If
this solves the problem, then you should switch over to the new account.
Hopefully that solved the problem, if not we'll examine more hardware.
--
Cheers, Windows XP MVP Shell / User
Jimmy S.
http://mvp.support.microsoft.com
Game FAQs:
http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite:
http://nibblesnbits.tk or Call / Contact
MS Support at:
http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________
| Okay Jimmy,
|
| I've done all the things that you have suggested and the
| error still comes up. What's next?
|
| Thanks again,
| Stack
|
|
| >-----Original Message-----
| >Hi Stack,
| >
| >I saw that article earlier, however it's for developers
| not end users.
| >
| >Judging from the information in this article however:
| >
http://consumer.installshield.com/kb.asp?id=Q108201
| >it seems that you might need to repair Windows..
| >
| >How To Repair Windows:
| >Unplug from your Internet connection, and then repair
| Windows:
| >using this method:
|
http://michaelstevenstech.com/XPrepairinstall.htm
| >
| >Afterwards, boot up your system, turn on your XP
| Internet Firewall,
| >plug back into your Internet connection and install all
| Critical and
| >Recommended updates from:
|
http://windowsupdate.microsoft.com
| >
| >--
| >Cheers, Windows XP MVP
| Shell / User
| >Jimmy S.
|
http://mvp.support.microsoft.com
| >
| >
| >Game FAQs:
http://support.microsoft.com/default.aspx?
| scid=FH;[LN];gms
| >Visit my Zone.com / Gaming Helpsite:
|
http://nibblesnbits.tk or Call / Contact
| >MS Support at:
http://support.microsoft.com/default.aspx?
| scid=sz;en-us;top
| >My advice is donated "AS IS" without warranty; nor do I
| confer any rights.
| >_________________________________________________________
| >
| | >| Hi Jimmy,
| >|
| >| I went to install shield website and I found an error
| >| that is almost identical to mine...but I don't
| understand
| >| what they want me to do to fix it. Could you take a
| look
| >| and see what you think??
| >|
| >|
http://support.installshield.com/kb/view.asp?
| >| articleid=Q108746
| >|
| >| Thanks,
| >| Stack
| >|
| >|
| >| >-----Original Message-----
| >| >Hi Stack,
| >| >
| >| >Try installing that game on another system, and if you
| >| >get the same error, then we know it's the setup file
| on
| >| >the CD which is corrupt and causing the 5003 error.
| >| >
| >| >--
| >| >Cheers, Windows XP MVP
| >| Shell / User
| >| >Jimmy S.
| >|
http://mvp.support.microsoft.com
| >| >
| >| >
| >| >Game FAQs:
http://support.microsoft.com/default.aspx?
| >| scid=FH;[LN];gms
| >| >Visit my Zone.com / Gaming Helpsite:
| >|
http://nibblesnbits.tk or Call / Contact
| >| >MS Support at:
|
http://support.microsoft.com/default.aspx?
| >| scid=sz;en-us;top
| >| >My advice is donated "AS IS" without warranty; nor
| do I
| >| confer any rights.
| >|
| >_________________________________________________________
| >| >
| >| message | >| >| I tried all that...it still will not work...do you
| >| think
| >| >| that I'm missing some windows files?? Or is
| something
| >| >| wrong with the library file - setupdll???
| >| >|
| >| >| This happens as the disk auto runs, it starts the
| >| install
| >| >| shield and then 2 seconds later it gives me that
| error
| >| >| message.
| >| >|
| >| >| Thanks for all your help!
| >| >|
| >| >| >-----Original Message-----
| >| >| >Let's try some basic troubleshooting. If the
| problem
| >| >| still persists
| >| >| >please post back and we'll try some more steps.
| Good
| >| >| luck!
| >| >| >
| >| >| >1. To see if it's a software conflict: Temporarily
| >| >| disable Startup
| >| >| >programs one at a time, starting with Firewall,
| >| >| Antivirus, and ad
| >| >| >blockers using:
| >| >|
http://new.jtsoft2001.com/windows/startup.php
| >| >| >
| >| >| >You can lookup what a program does before you
| disable
| >| it
| >| >| here:
| >| >| >
http://www.sysinfo.org/startuplist.php
| >| >| >
| >| >| >2. Run a virus scan at:
| >|
http://housecall.antivirus.com
| >| >| Afterwards
| >| >| >Download & Run Spybot from:
|
http://security.kolla.de
| >| to
| >| >| find any
| >| >| >Trojans, Adware, or Spyware which could clog up
| your
| >| >| system.
| >| >| >
| >| >| >3. Click My Computer / Rightclick the Drive &
| Choose
| >| >| Properties
| >| >| >/ Run the "Disk Cleanup..." / Next Click
| the "Tools"
| >| Tab
| >| >| and run
| >| >| >the "Error-Checking" and "Defragmentation"
| utilities.
| >| >| >
| >| >| >4. Go to the Windows Update site for everything
| under
| >| >| Critical and
| >| >| >Recommended:
http://windowsupdate.microsoft.com
| Some
| >| >| games
| >| >| >require a patch:
| >| >|
http://www.avault.com/pcrl/patches_list.asp?letter=a
| >| >| >
| >| >| >5. Update DirectX and your Chipset, Sound, &Video
| >| >| Drivers:
| >| >| >For all Video / DirectX / Game and Hardware
| Issues, I
| >| >| have a
| >| >| >Checklist of Solutions at:
| >| >|
http://mvps.org/nibblesnbits/Video.html
| >| >| >
| >| >| >--
| >| >| >Cheers, Windows XP
| MVP
| >| >| Shell / User
| >| >| >Jimmy S.
| >| >|
http://mvp.support.microsoft.com
| >| >| >
| >| >| >Game FAQs:
|
http://support.microsoft.com/default.aspx?
| >| >| scid=FH;[LN];gms
| >| >| >Visit my Zone.com / Gaming Helpsite:
| >| >|
http://nibblesnbits.tk or Call / Contact
| >| >| >MS Support at:
| >|
http://support.microsoft.com/default.aspx?
| >| >| scid=sz;en-us;top
| >| >| >My advice is donated "AS IS" without warranty; nor
| >| do I
| >| >| confer any rights.
| >| >|
| >|
| >_________________________________________________________
| >| >| >
| >| >| >
| >| >| >"Stack" <
[email protected]>
| wrote in
| >| >| message |
[email protected]...
| >| >| >| Error Code: -5003 : 0x5
| >| >| >| Error Information:
| >| >| >| >SetupDLL\SetupDLL.cpp (1933)
| >| >| >| PAPP
eus Ex - Invisible War
| >| >| >| PVENDOR:Eidos (
http://www.IonStorm.com)
| >| >| >| PGUID:47BE1E5F-8978-484B-BE86-B616C00EA75A
| >| >| >| $9.0.0.333
| >| >| >|
@Windows xp Service Pack 1 (2600) IE
| 6.0.2800.1106
| >| >| >|
| >| >| >| any ideas??
| >| >| >
| >| >| >
| >| >| >.
| >| >| >
| >| >
| >| >
| >| >.
| >| >
| >
| >
| >.
| >
