Error with help

[Bob Brannon]

Hello,

I am using Access 2000, on XP Home SP1.

Every time I hit F1 for help, I get the following error message "Microsoft
Access can't display Help. Microsoft Access cannot install the necessary
files due to Windows installer error 1606. Feature ID not registered."
They help displays anyway.

Also, Many "blue words" and "purple words" simply do not bring up
anything. I downloaded and applied the 811630 patch and have the same
problem
still. I have also done a repair of the installation.

For example, open help using F1. Go to the Contents tab, click on "working
with queries", click on "open or run a query". Now, in the text to the
right, click on the blue words and none of them take you anywhere. Click on
the subjects under "What do you want to do?" and they all go somewhere.

How can I fix these problems?

 

[Wayne Morgan]

See if this will help. In addition to applying the Office 2000 service
packs, you also have to manually copy the help files.

http://support.microsoft.com/default.aspx?scid=kb;en-us;249065&Product=acc2000

ps. If you haven't installed service pack 3 for Office 2000, you will want
to do so to remove a bad bug in the vbe6.dll file.

 

[Tom Wickerath]

Hi Bob,

The blue words that you mentioned that don't take you anywhere are hyperlinks. Starting with
Office 2000, the Help file system is HTML based. There have been several reports recently, at
the Fortune 500 company that I work for, of broken Help. I also experienced this on my office PC
at work (Office XP with Windows 2000 Pro.). I was able to fix my Help by re-installing Internet
Explorer SP1. To date, this cure has also fixed the broken Help file systems on other people's
PC's at my place of work.

Tom
_________________________________


See if this will help. In addition to applying the Office 2000 service
packs, you also have to manually copy the help files.

http://support.microsoft.com/default.aspx?scid=kb;en-us;249065&Product=acc2000

ps. If you haven't installed service pack 3 for Office 2000, you will want
to do so to remove a bad bug in the vbe6.dll file.

--
Wayne Morgan
Microsoft Access MVP


_________________________________


Hello,

I am using Access 2000, on XP Home SP1.

Every time I hit F1 for help, I get the following error message "Microsoft Access can't display
Help. Microsoft Access cannot install the necessary files due to Windows installer error 1606.
Feature ID not registered." The help displays anyway.

Also, many "blue words" and "purple words" simply do not bring up anything. I downloaded and
applied the 811630 patch and have the same problem still. I have also done a repair of the
installation.

For example, open help using F1. Go to the Contents tab, click on "working with queries", click
on "open or run a query". Now, in the text to the right, click on the blue words and none of
them take you anywhere. Click on the subjects under "What do you want to do?" and they all go
somewhere.

How can I fix these problems?


Regards,
Bob Brannon

 

[Tom Wickerath]

Correction:

I was able to fix my Help by re-installing Internet Explorer SP1.

should have read:

I was able to fix my Help by re-installing Internet Explorer 6.0, SP1.

__________________________________


Hi Bob,

The blue words that you mentioned that don't take you anywhere are hyperlinks. Starting with
Office 2000, the Help file system is HTML based. There have been several reports recently, at
the Fortune 500 company that I work for, of broken Help. I also experienced this on my office PC
at work (Office XP with Windows 2000 Pro.). I was able to fix my Help by re-installing Internet
Explorer SP1. To date, this cure has also fixed the broken Help file systems on other people's
PC's at my place of work.

Tom
_________________________________


See if this will help. In addition to applying the Office 2000 service
packs, you also have to manually copy the help files.

http://support.microsoft.com/default.aspx?scid=kb;en-us;249065&Product=acc2000

ps. If you haven't installed service pack 3 for Office 2000, you will want
to do so to remove a bad bug in the vbe6.dll file.

--
Wayne Morgan
Microsoft Access MVP


_________________________________


Hello,

I am using Access 2000, on XP Home SP1.

Every time I hit F1 for help, I get the following error message "Microsoft Access can't display
Help. Microsoft Access cannot install the necessary files due to Windows installer error 1606.
Feature ID not registered." The help displays anyway.

Also, many "blue words" and "purple words" simply do not bring up anything. I downloaded and
applied the 811630 patch and have the same problem still. I have also done a repair of the
installation.

For example, open help using F1. Go to the Contents tab, click on "working with queries", click
on "open or run a query". Now, in the text to the right, click on the blue words and none of
them take you anywhere. Click on the subjects under "What do you want to do?" and they all go
somewhere.

How can I fix these problems?


Regards,
Bob Brannon

 

[Bob Brannon]

How do I do that, when I try I get a message that it cannot install because
there is already a newer version installed on the system. I am using Access
2000 on XP Home SP1 with all the updates.

Correction:

I was able to fix my Help by re-installing Internet Explorer SP1.

should have read:

I was able to fix my Help by re-installing Internet Explorer 6.0, SP1.

__________________________________


Hi Bob,

The blue words that you mentioned that don't take you anywhere are
hyperlinks. Starting with
Office 2000, the Help file system is HTML based. There have been several
reports recently, at
the Fortune 500 company that I work for, of broken Help. I also experienced
this on my office PC
at work (Office XP with Windows 2000 Pro.). I was able to fix my Help by
re-installing Internet
Explorer SP1. To date, this cure has also fixed the broken Help file
systems on other people's
PC's at my place of work.

Tom
_________________________________


See if this will help. In addition to applying the Office 2000 service
packs, you also have to manually copy the help files.

http://support.microsoft.com/default.aspx?scid=kb;en-us;249065&Product=acc2000

ps. If you haven't installed service pack 3 for Office 2000, you will want
to do so to remove a bad bug in the vbe6.dll file.

--
Wayne Morgan
Microsoft Access MVP


_________________________________


Hello,

I am using Access 2000, on XP Home SP1.

Every time I hit F1 for help, I get the following error message "Microsoft
Access can't display
Help. Microsoft Access cannot install the necessary files due to Windows
installer error 1606.
Feature ID not registered." The help displays anyway.

Also, many "blue words" and "purple words" simply do not bring up anything.
I downloaded and
applied the 811630 patch and have the same problem still. I have also done
a repair of the
installation.

For example, open help using F1. Go to the Contents tab, click on "working
with queries", click
on "open or run a query". Now, in the text to the right, click on the blue
words and none of
them take you anywhere. Click on the subjects under "What do you want to
do?" and they all go
somewhere.

How can I fix these problems?


Regards,
Bob Brannon

 

[Tom Wickerath]

Hi Bob,

I did not encounter this message when I re-installed IE at work. I should have mentioned that at
work I do not have admin. privileges for my office PC. There is a utility called "Software
Express", which allows us to select software from a company approved list and then initiate an
installation. When I selected IE 6.0 SP1 from Software Express, it installed it no problem even
though I already had the same version installed.

I know in earlier versions of IE, that one could really hose their operating system by attempting
to remove IE....and there was absolutely no warning of this in advance. I made this mistake back
in the days of IE 3.0, when trying to fix an issue where links in e-mail messages were not
clickable. As soon as I attempted to reboot, I found that my PC was hosed beyond repair. I had
to FDISK and re-install everything. Needless to say, I was a bit PO'd at MS for this!

Apparently, they had many users make the same mistake and have since corrected it. I just opened
the Help file in IE, and searched the Index. When I typed in the first three letters of the word
repair, I found the following topic, under "Repairing Internet Explorer", which seems to indicate
that it is safe to try uninstalling these days with the newer version of IE:

To uninstall Internet Explorer

If you encounter problems that you cannot resolve, it is often beneficial to uninstall Internet
Explorer and then reinstall it. This procedure replaces files that might have been damaged.

1.. In Windows, click Start, point to Settings, and then click Control Panel.
2.. Double-click the Add/Remove Programs icon.
Notes

a.. If you are using Windows XP, click Start, click Control Panel, and then click Add or Remove
Programs.
b.. If you upgraded to Internet Explorer 6, when you uninstall Internet Explorer 6, you will go
back to the version of Internet Explorer that was on your computer before you upgraded.

These directions seem rather incomplete to me! You might want to try the following KB articles
instead:

http://support.microsoft.com/?id=293907

http://support.microsoft.com/?id=304872

Good luck. Let us know the results. If uninstalling IE damages your system, that would be
valuable for the rest of us to know as well. But please don't blame me.....

Tom
__________________________________


How do I do that, when I try I get a message that it cannot install because
there is already a newer version installed on the system. I am using Access
2000 on XP Home SP1 with all the updates.

Correction:

I was able to fix my Help by re-installing Internet Explorer SP1.

should have read:

I was able to fix my Help by re-installing Internet Explorer 6.0, SP1.

__________________________________


Hi Bob,

The blue words that you mentioned that don't take you anywhere are
hyperlinks. Starting with
Office 2000, the Help file system is HTML based. There have been several
reports recently, at
the Fortune 500 company that I work for, of broken Help. I also experienced
this on my office PC
at work (Office XP with Windows 2000 Pro.). I was able to fix my Help by
re-installing Internet
Explorer SP1. To date, this cure has also fixed the broken Help file
systems on other people's
PC's at my place of work.

Tom
_________________________________


See if this will help. In addition to applying the Office 2000 service
packs, you also have to manually copy the help files.

http://support.microsoft.com/default.aspx?scid=kb;en-us;249065&Product=acc2000

ps. If you haven't installed service pack 3 for Office 2000, you will want
to do so to remove a bad bug in the vbe6.dll file.

--
Wayne Morgan
Microsoft Access MVP


_________________________________


Hello,

I am using Access 2000, on XP Home SP1.

Every time I hit F1 for help, I get the following error message "Microsoft
Access can't display
Help. Microsoft Access cannot install the necessary files due to Windows
installer error 1606.
Feature ID not registered." The help displays anyway.

Also, many "blue words" and "purple words" simply do not bring up anything.
I downloaded and
applied the 811630 patch and have the same problem still. I have also done
a repair of the
installation.

For example, open help using F1. Go to the Contents tab, click on "working
with queries", click
on "open or run a query". Now, in the text to the right, click on the blue
words and none of
them take you anywhere. Click on the subjects under "What do you want to
do?" and they all go
somewhere.

How can I fix these problems?


Regards,
Bob Brannon

 

[Bob Brannon]

I do have SP3 installed and will try your suggestion of manually copying
help files.

See if this will help. In addition to applying the Office 2000 service
packs, you also have to manually copy the help files.

http://support.microsoft.com/default.aspx?scid=kb;en-us;249065&Product=acc2000

ps. If you haven't installed service pack 3 for Office 2000, you will want
to do so to remove a bad bug in the vbe6.dll file.

 

[Bob Brannon]

I see the article you reference says the problem should have been taken care
of with Office 2000 SR-1/SR-1a. So, if I have SR-3, should that not take
care of it too?

--
Regards,
Bob Brannon


See if this will help. In addition to applying the Office 2000 service
packs, you also have to manually copy the help files.

http://support.microsoft.com/default.aspx?scid=kb;en-us;249065&Product=acc2000

ps. If you haven't installed service pack 3 for Office 2000, you will want
to do so to remove a bad bug in the vbe6.dll file.

 

[Tom Wickerath]

Hi Bob,

Yes, by the time you have SR-3 applied, you have the fixes present in SR-1/SR-1a.

However, I do not believe that the error you mentioned in your original post is related to the
issue discussed in KB article 249065. Your original post included the following:

***************************
"Every time I hit F1 for help, I get the following error message "Microsoft
Access can't display Help. Microsoft Access cannot install the necessary
files due to Windows installer error 1606. Feature ID not registered."
They help displays anyway.

Also, Many "blue words" and "purple words" simply do not bring up
anything."

***************************
KB article 249065 includes the following:

When you try to start the Data Access Objects Help file in Microsoft Access, you may receive the
following error message:

Microsoft Visual Basic

Microsoft Access cannot display help. An error occurred and this feature is no longer functioning
properly. Would you like to repair this feature now?

***************************

This certainly does not appear to be the same error. I think you will need to reinstall Internet
Explorer 6. I recommend backing up any critical data files before starting.

Also, here are 5 KB articles that might be helpful:
http://tinyurl.com/36l9q

In particular, the last one (KB 313928), includes a link to download the "Windows Installer
Cleanup Utility", even though it doesn't deal with Office 2000. You might give this cleanup
utility a try first.

Tom
_____________________________________________


I see the article you reference says the problem should have been taken care
of with Office 2000 SR-1/SR-1a. So, if I have SR-3, should that not take
care of it too?

--
Regards,
Bob Brannon
______________________________________


See if this will help. In addition to applying the Office 2000 service
packs, you also have to manually copy the help files.

http://support.microsoft.com/default.aspx?scid=kb;en-us;249065&Product=acc2000

ps. If you haven't installed service pack 3 for Office 2000, you will want
to do so to remove a bad bug in the vbe6.dll file.

--
Wayne Morgan
Microsoft Access MVP

______________________________________


Hello,

I am using Access 2000, on XP Home SP1.

Every time I hit F1 for help, I get the following error message "Microsoft Access can't display
Help. Microsoft Access cannot install the necessary files due to Windows installer error 1606.
Feature ID not registered." They help displays anyway.

Also, Many "blue words" and "purple words" simply do not bring up anything. I downloaded and
applied the 811630 patch and have the same problem still. I have also done a repair of the
installation.

For example, open help using F1. Go to the Contents tab, click on "working with queries", click
on "open or run a query". Now, in the text to the right, click on the blue words and none of
them take you anywhere. Click on the subjects under "What do you want to do?" and they all go
somewhere.

How can I fix these problems?


Regards,
Bob Brannon

 

[Wayne Morgan]

If you read down a little further, it says that although SR1 takes care of
the problem, that you still have to manually copy the help files for finish
the "fix".

Tom's suggestion of reinstalling IE is also a good one. I've also seen this
fix this sort of problem before.

 

[Bob Brannon]

Thanks Tom,

I have not tried your suggestion yet but wanted to let you know I did a
"Detect & Repair" within Access 2000 and that got rid of the error 1606 with
help. However, the problem with some of the help links, still remains.
That is just the point, some of the links work, some don't even though all
are blue (new) or purple (meaning I have already clicked them).


--
Regards,
Bob Brannon


Hi Bob,

Yes, by the time you have SR-3 applied, you have the fixes present in
SR-1/SR-1a.

However, I do not believe that the error you mentioned in your original post
is related to the
issue discussed in KB article 249065. Your original post included the
following:

***************************
"Every time I hit F1 for help, I get the following error message "Microsoft
Access can't display Help. Microsoft Access cannot install the necessary
files due to Windows installer error 1606. Feature ID not registered."
They help displays anyway.

Also, Many "blue words" and "purple words" simply do not bring up
anything."

***************************
KB article 249065 includes the following:

When you try to start the Data Access Objects Help file in Microsoft Access,
you may receive the
following error message:

Microsoft Visual Basic

Microsoft Access cannot display help. An error occurred and this feature is
no longer functioning
properly. Would you like to repair this feature now?

***************************

This certainly does not appear to be the same error. I think you will need
to reinstall Internet
Explorer 6. I recommend backing up any critical data files before starting.

Also, here are 5 KB articles that might be helpful:
http://tinyurl.com/36l9q

In particular, the last one (KB 313928), includes a link to download the
"Windows Installer
Cleanup Utility", even though it doesn't deal with Office 2000. You might
give this cleanup
utility a try first.

Tom
_____________________________________________


I see the article you reference says the problem should have been taken care
of with Office 2000 SR-1/SR-1a. So, if I have SR-3, should that not take
care of it too?

--
Regards,
Bob Brannon
______________________________________


See if this will help. In addition to applying the Office 2000 service
packs, you also have to manually copy the help files.

http://support.microsoft.com/default.aspx?scid=kb;en-us;249065&Product=acc2000

ps. If you haven't installed service pack 3 for Office 2000, you will want
to do so to remove a bad bug in the vbe6.dll file.

--
Wayne Morgan
Microsoft Access MVP

______________________________________


Hello,

I am using Access 2000, on XP Home SP1.

Every time I hit F1 for help, I get the following error message "Microsoft
Access can't display
Help. Microsoft Access cannot install the necessary files due to Windows
installer error 1606.
Feature ID not registered." They help displays anyway.

Also, Many "blue words" and "purple words" simply do not bring up anything.
I downloaded and
applied the 811630 patch and have the same problem still. I have also done
a repair of the
installation.

For example, open help using F1. Go to the Contents tab, click on "working
with queries", click
on "open or run a query". Now, in the text to the right, click on the blue
words and none of
them take you anywhere. Click on the subjects under "What do you want to
do?" and they all go
somewhere.

How can I fix these problems?


Regards,
Bob Brannon

 

[Bob Brannon]

Hello Wayne,

I did manually install the help files and please read me response to him for
what fixed the 1606 error. I don't know what to do about the links in help
though. When I try to reinstall IE 6 SP1, I get a message that it won't
because I already have a newer version.

So what do I do?


--
Regards,
Bob Brannon


If you read down a little further, it says that although SR1 takes care of
the problem, that you still have to manually copy the help files for finish
the "fix".

Tom's suggestion of reinstalling IE is also a good one. I've also seen this
fix this sort of problem before.

 

[Wayne Morgan]

The reinstall of IE6SP1 on WinXP SP1 is a little complicated. Here is a KB
article that will walk you through the steps. They start out easy and get
harder if the easier ones don't work.

http://support.microsoft.com/default.aspx?scid=kb;en-us;318378&Product=winxp

 

[Bob Brannon]

Well, I thought "detect & repair" got rid of the error 1606 problem, but it
is back again.


Thanks Tom,

I have not tried your suggestion yet but wanted to let you know I did a
"Detect & Repair" within Access 2000 and that got rid of the error 1606 with
help. However, the problem with some of the help links, still remains.
That is just the point, some of the links work, some don't even though all
are blue (new) or purple (meaning I have already clicked them).


--
Regards,
Bob Brannon


Hi Bob,

Yes, by the time you have SR-3 applied, you have the fixes present in
SR-1/SR-1a.

However, I do not believe that the error you mentioned in your original post
is related to the
issue discussed in KB article 249065. Your original post included the
following:

***************************
"Every time I hit F1 for help, I get the following error message "Microsoft
Access can't display Help. Microsoft Access cannot install the necessary
files due to Windows installer error 1606. Feature ID not registered."
They help displays anyway.

Also, Many "blue words" and "purple words" simply do not bring up
anything."

***************************
KB article 249065 includes the following:

When you try to start the Data Access Objects Help file in Microsoft Access,
you may receive the
following error message:

Microsoft Visual Basic

Microsoft Access cannot display help. An error occurred and this feature is
no longer functioning
properly. Would you like to repair this feature now?

***************************

This certainly does not appear to be the same error. I think you will need
to reinstall Internet
Explorer 6. I recommend backing up any critical data files before starting.

Also, here are 5 KB articles that might be helpful:
http://tinyurl.com/36l9q

In particular, the last one (KB 313928), includes a link to download the
"Windows Installer
Cleanup Utility", even though it doesn't deal with Office 2000. You might
give this cleanup
utility a try first.

Tom
_____________________________________________


I see the article you reference says the problem should have been taken care
of with Office 2000 SR-1/SR-1a. So, if I have SR-3, should that not take
care of it too?

--
Regards,
Bob Brannon
______________________________________


See if this will help. In addition to applying the Office 2000 service
packs, you also have to manually copy the help files.

http://support.microsoft.com/default.aspx?scid=kb;en-us;249065&Product=acc2000

ps. If you haven't installed service pack 3 for Office 2000, you will want
to do so to remove a bad bug in the vbe6.dll file.

--
Wayne Morgan
Microsoft Access MVP

______________________________________


Hello,

I am using Access 2000, on XP Home SP1.

Every time I hit F1 for help, I get the following error message "Microsoft
Access can't display
Help. Microsoft Access cannot install the necessary files due to Windows
installer error 1606.
Feature ID not registered." They help displays anyway.

Also, Many "blue words" and "purple words" simply do not bring up anything.
I downloaded and
applied the 811630 patch and have the same problem still. I have also done
a repair of the
installation.

For example, open help using F1. Go to the Contents tab, click on "working
with queries", click
on "open or run a query". Now, in the text to the right, click on the blue
words and none of
them take you anywhere. Click on the subjects under "What do you want to
do?" and they all go
somewhere.

How can I fix these problems?


Regards,
Bob Brannon

 

[Tom Wickerath]

Hi Bob,

Have you tried KB article # 318378, as suggested by Wayne Morgan in one of his replies (4/2/2004
1:51 PM)?
Here is the link again:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP
http://support.microsoft.com/?id=318378

I'm pretty sure that reinstalling IE is going to be the key to solving your Help file problems.

Tom
________________________________________


Well, I thought "detect & repair" got rid of the error 1606 problem, but it
is back again.

________________________________________


Thanks Tom,

I have not tried your suggestion yet but wanted to let you know I did a
"Detect & Repair" within Access 2000 and that got rid of the error 1606 with
help. However, the problem with some of the help links, still remains.
That is just the point, some of the links work, some don't even though all
are blue (new) or purple (meaning I have already clicked them).


--
Regards,
Bob Brannon

________________________________________


Hi Bob,

Yes, by the time you have SR-3 applied, you have the fixes present in
SR-1/SR-1a.

However, I do not believe that the error you mentioned in your original post
is related to the
issue discussed in KB article 249065. Your original post included the
following:

***************************
"Every time I hit F1 for help, I get the following error message "Microsoft
Access can't display Help. Microsoft Access cannot install the necessary
files due to Windows installer error 1606. Feature ID not registered."
They help displays anyway.

Also, Many "blue words" and "purple words" simply do not bring up
anything."

***************************
KB article 249065 includes the following:

When you try to start the Data Access Objects Help file in Microsoft Access,
you may receive the
following error message:

Microsoft Visual Basic

Microsoft Access cannot display help. An error occurred and this feature is
no longer functioning
properly. Would you like to repair this feature now?

***************************

This certainly does not appear to be the same error. I think you will need
to reinstall Internet
Explorer 6. I recommend backing up any critical data files before starting.

Also, here are 5 KB articles that might be helpful:
http://tinyurl.com/36l9q

In particular, the last one (KB 313928), includes a link to download the
"Windows Installer
Cleanup Utility", even though it doesn't deal with Office 2000. You might
give this cleanup
utility a try first.

Tom
_____________________________________________


I see the article you reference says the problem should have been taken care
of with Office 2000 SR-1/SR-1a. So, if I have SR-3, should that not take
care of it too?

--
Regards,
Bob Brannon
______________________________________


See if this will help. In addition to applying the Office 2000 service
packs, you also have to manually copy the help files.

http://support.microsoft.com/default.aspx?scid=kb;en-us;249065&Product=acc2000

ps. If you haven't installed service pack 3 for Office 2000, you will want
to do so to remove a bad bug in the vbe6.dll file.

--
Wayne Morgan
Microsoft Access MVP

______________________________________


Hello,

I am using Access 2000, on XP Home SP1.

Every time I hit F1 for help, I get the following error message "Microsoft
Access can't display
Help. Microsoft Access cannot install the necessary files due to Windows
installer error 1606.
Feature ID not registered." They help displays anyway.

Also, Many "blue words" and "purple words" simply do not bring up anything.
I downloaded and
applied the 811630 patch and have the same problem still. I have also done
a repair of the
installation.

For example, open help using F1. Go to the Contents tab, click on "working
with queries", click
on "open or run a query". Now, in the text to the right, click on the blue
words and none of
them take you anywhere. Click on the subjects under "What do you want to
do?" and they all go
somewhere.

How can I fix these problems?


Regards,
Bob Brannon

 

[Bob Brannon]

I haven't yet, due to the time required, but may if the problem is
intolerable.

Hi Bob,

Have you tried KB article # 318378, as suggested by Wayne Morgan in one of
his replies (4/2/2004
1:51 PM)?
Here is the link again:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/?id=318378

I'm pretty sure that reinstalling IE is going to be the key to solving your
Help file problems.

Tom
________________________________________


Well, I thought "detect & repair" got rid of the error 1606 problem, but it
is back again.

________________________________________


Thanks Tom,

I have not tried your suggestion yet but wanted to let you know I did a
"Detect & Repair" within Access 2000 and that got rid of the error 1606 with
help. However, the problem with some of the help links, still remains.
That is just the point, some of the links work, some don't even though all
are blue (new) or purple (meaning I have already clicked them).


--
Regards,
Bob Brannon

________________________________________


Hi Bob,

Yes, by the time you have SR-3 applied, you have the fixes present in
SR-1/SR-1a.

However, I do not believe that the error you mentioned in your original post
is related to the
issue discussed in KB article 249065. Your original post included the
following:

***************************
"Every time I hit F1 for help, I get the following error message "Microsoft
Access can't display Help. Microsoft Access cannot install the necessary
files due to Windows installer error 1606. Feature ID not registered."
They help displays anyway.

Also, Many "blue words" and "purple words" simply do not bring up
anything."

***************************
KB article 249065 includes the following:

When you try to start the Data Access Objects Help file in Microsoft Access,
you may receive the
following error message:

Microsoft Visual Basic

Microsoft Access cannot display help. An error occurred and this feature is
no longer functioning
properly. Would you like to repair this feature now?

***************************

This certainly does not appear to be the same error. I think you will need
to reinstall Internet
Explorer 6. I recommend backing up any critical data files before starting.

Also, here are 5 KB articles that might be helpful:
http://tinyurl.com/36l9q

In particular, the last one (KB 313928), includes a link to download the
"Windows Installer
Cleanup Utility", even though it doesn't deal with Office 2000. You might
give this cleanup
utility a try first.

Tom
_____________________________________________


I see the article you reference says the problem should have been taken care
of with Office 2000 SR-1/SR-1a. So, if I have SR-3, should that not take
care of it too?

--
Regards,
Bob Brannon
______________________________________


See if this will help. In addition to applying the Office 2000 service
packs, you also have to manually copy the help files.

http://support.microsoft.com/default.aspx?scid=kb;en-us;249065&Product=acc2000

ps. If you haven't installed service pack 3 for Office 2000, you will want
to do so to remove a bad bug in the vbe6.dll file.

--
Wayne Morgan
Microsoft Access MVP

______________________________________


Hello,

I am using Access 2000, on XP Home SP1.

Every time I hit F1 for help, I get the following error message "Microsoft
Access can't display
Help. Microsoft Access cannot install the necessary files due to Windows
installer error 1606.
Feature ID not registered." They help displays anyway.

Also, Many "blue words" and "purple words" simply do not bring up anything.
I downloaded and
applied the 811630 patch and have the same problem still. I have also done
a repair of the
installation.

For example, open help using F1. Go to the Contents tab, click on "working
with queries", click
on "open or run a query". Now, in the text to the right, click on the blue
words and none of
them take you anywhere. Click on the subjects under "What do you want to
do?" and they all go
somewhere.

How can I fix these problems?


Regards,
Bob Brannon

 

[Pete Lees]

Bob,

I am using Access 2000, on XP Home SP1.

Every time I hit F1 for help, I get the following error message "Microsoft
Access can't display Help. Microsoft Access cannot install the necessary
files due to Windows installer error 1606. Feature ID not registered."
They help displays anyway.

Also, Many "blue words" and "purple words" simply do not bring up
anything.

I believe that Office Update 262767 turns off the "Show Me" and pop-up
window definition functions in help. See this article in the Microsoft
Knowledge Base for more information:

http://support.microsoft.com/?kbid=262767

You may be able to restore the popup functionality by replacing
Ouactrl.ocx with an earlier version (for example, from the
installation CD). However, this may leave you open to the sort of
attack that the security update was meant to stop.

 

[Bob Brannon]

Hello Pete,

Thanks for the tip. Looks like that is the problem with not being able to
get help on some links.

However, the other problem I cannot find a solution to and that is Every
time I hit F1 for help, I get the following error message:

"Microsoft Access can't display Help. Microsoft Access cannot install the
necessary files due to Windows installer error 1606. Feature ID not
registered."

Then help opens anyway though.

Can you suggest any help for this problem?

--
Regards,
Bob Brannon


Bob,

I am using Access 2000, on XP Home SP1.

Every time I hit F1 for help, I get the following error message "Microsoft
Access can't display Help. Microsoft Access cannot install the necessary
files due to Windows installer error 1606. Feature ID not registered."
They help displays anyway.

Also, Many "blue words" and "purple words" simply do not bring up
anything.

I believe that Office Update 262767 turns off the "Show Me" and pop-up
window definition functions in help. See this article in the Microsoft
Knowledge Base for more information:

http://support.microsoft.com/?kbid=262767

You may be able to restore the popup functionality by replacing
Ouactrl.ocx with an earlier version (for example, from the
installation CD). However, this may leave you open to the sort of
attack that the security update was meant to stop.