Error when selecting the vista help and support

[Guest]

Using this vista home premium
When selecting vista help and support - get messge
"Internet explorer cannot download / from windows."

It fails to connect. Any ideas would be gratefully received

thanks
Robe

 

[Malke]

Using this vista home premium
When selecting vista help and support - get messge
"Internet explorer cannot download / from windows."

It fails to connect. Any ideas would be gratefully received

thanks
Robe

"Internet Explorer was not able to open this Internet site" when using
Help and Support in Windows Vista -
http://www.winhelponline.com/articles/171/1/


Malke

 

[Jazzdoc1]

Sorry to start a new thread, but it's not letting me create a new question.
I have a different problem with Help and Support (Vista Home Premium). When
I open it, then click anywhere inside it, it shuts down. It appears to have
been stopped by the Data Execution Prevention program. When I go into DEP to
try to exclude Help, I can't find any executable files. Doing a search of my
harddrive, I can't find the file helppane.exe. I have included the error
info below. Thoughts? Thanks for your help.

Jeff


Problem signature:
Problem Event Name: BEX
Application Name: helppane.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b63f
Fault Module Name: StackHash_8d13
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0023d998
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311