Error when selecting the vista help and support

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Using this vista home premium
When selecting vista help and support - get messge
"Internet explorer cannot download / from windows."

It fails to connect. Any ideas would be gratefully received

thanks
Robe
 
Sorry to start a new thread, but it's not letting me create a new question.
I have a different problem with Help and Support (Vista Home Premium). When
I open it, then click anywhere inside it, it shuts down. It appears to have
been stopped by the Data Execution Prevention program. When I go into DEP to
try to exclude Help, I can't find any executable files. Doing a search of my
harddrive, I can't find the file helppane.exe. I have included the error
info below. Thoughts? Thanks for your help.

Jeff


Problem signature:
Problem Event Name: BEX
Application Name: helppane.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b63f
Fault Module Name: StackHash_8d13
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0023d998
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
 
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