Error when right-clicking desktop

[Jeff]

We have a TS set up in app mode with Office 97 and Visual
Studio 6. Whenever a TS user right-clicks the desktop, an
error from Explorer.exe is generated:

The instruction at "0x77a24164" referenced memory
at "0x00000004". The memory could not be read

VS is able to launch the debugger, which states that:

Unhandled exception error in explorer.exe (OLEAUT32.DLL):
0xC0000005: Access Violation.

Anyone have any suggestions, before I try rebuilding?

 

[Matthew Harris [MVP]]

Does this same problem occur for an admin user?

Try running filemon or regmon from www.sysinternals.com as
an admin while a normal user tries to do this. Check in
the output of filemon or regmon to see if there are any
registry entries or files that have incorrect permissions
on them. Look in the output for "Access Denied" error
messages.

-M