error outgoing mail

[bigbadmom45]

Keep receiving a socket error 10060 when attempting to send email. Charter
says it is an error within the software. How do I correct? I can receive
mail okay. the port is listed correctly as 25. Do I need to disable McAfee?

 

[Gary VanderMolen]

Hard to say without more details. Do you get an error message when
you try to send? If so, right-click on the error message, copy, then paste it
into a reply here.
We can't do much troubleshooting without that complete error message.

 

[bigbadmom45]

The connection to the server has failed. Subject 'Re: Happy Labor Day!',
Account: 'Mail', Server: 'mail.charter.net', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

 

[Gary VanderMolen]

When you got that error message, were you sending from home, or from
a laptop away from home?

Which antivirus are you using? Some of them are not very compatible
with Windows Mail.

 

[bigbadmom45]

laptop. New computer. Connected to Knology internet provider. Accessing
Charter for email. McAfee antivirus. Old computer ran Windows XP and had no
problems, but it was hit by lightning last week.

 

[Gary VanderMolen]

What you are experiencing is normal. For a fuller explanation see
http://www.postcastserver.com/help/Port_25_Blocking.aspx

As a general rule, the owner of the SMTP server must match the
entity providing the Internet connection.

The available workarounds are as follows:

1. Use webmail for sending (via your browser).
2. Ask your home ISP if they have a port other than '25' for SMTP. I don't think
Charter does. Cable companies are very bad about accommodating travelers.
3. Substitute the SMTP server belonging to your away-from-home connection
(Knology). This is a bit tricky, but if you want to go that route, I can provide
more details.
4. If you frequently send from multiple locations, get a free Gmail account,
configure it for POP access, and use it for your sending chores.
Gmail uses port 465 for SMTP, which is not blocked like port 25 is.