Error Number: 0x800CCC92

C

chaldo

Please help me - I have been getting this error message: Account:
'pop.east.cox.net', Server: 'pop.east.cox.net', Protocol: POP3, Server
Response: '-ERR invalid user name or password.', Port: 110, Secure(SSL): No,
Server Error: 0x800CCC90, Error Number: 0x800CCC92
and I am unable to receive email. I can send it but not receive. Can
anyone help me?
 
G

Gary VanderMolen

Did it ever work? How long has it been misbehaving?
The most common reason for this problem is running a non-compatible
antivirus program. Which antivirus do you have?
 
G

Guest

chaldo said:
Please help me - I have been getting this error message: Account:
'pop.east.cox.net', Server: 'pop.east.cox.net', Protocol: POP3, Server
Response: '-ERR invalid user name or password.', Port: 110, Secure(SSL):
No,
Server Error: 0x800CCC90, Error Number: 0x800CCC92
and I am unable to receive email. I can send it but not receive. Can
anyone help me?
Click to expand...

See if this helps:

<http://support.cox.com/sdccommon/as...sprt_cid=c2f1899f-492e-4718-8b8a-e6a391730f90>

Note that have more than one set of server names, apparantly for
different parts of the US.
 
F

Frank Saunders, MS-MVP OE/WM

chaldo said:
Please help me - I have been getting this error message: Account:
'pop.east.cox.net', Server: 'pop.east.cox.net', Protocol: POP3, Server
Response: '-ERR invalid user name or password.', Port: 110, Secure(SSL):
No,
Server Error: 0x800CCC90, Error Number: 0x800CCC92
and I am unable to receive email. I can send it but not receive. Can
anyone help me?
Click to expand...

Tools | Accounts | <select the account> | Properties
Re-enter your name and password on the Servers tab.
 
S

Scottbob

Have you ever gotten any help that worked for this error? I have tried all
the suggestions I can find going back to Dec/07, and nothing has worked.
Scott
 
S

Scottbob

Gary,
I have the same error issue. It started yesterday after 6 months of using
windows mail and vista. I am running Trend Micro anti virus which I disabled
this morning to no avail. I have also tried all the suggestions I can find
going back to Dec/07, and nothing has worked. As far as I can tell, I can
send mail because I have sent several messages and they end up in my sent
mail box. However, I have sent a test message to myself and have not received
it even though it is in the sent mail box. I have tried deleting the pop3
account and setting it up again, etc. Any magic wands?
Scottbob
 
G

Gary VanderMolen

Disabling Trend Micro antivirus is often not sufficient. It must be
uninstalled. Then delete that mail account, restart Windows Mail
and recreate the account.

If no improvement, right-click on the error message, copy, then
paste it into a reply here. We often need to see all the diagnostic
information in that error message in order to facilitate troubleshooting.
 
S

Scottbob

Yes, I have seen and tried your suggested fixes dating back through 6 months
of similar inquiries. However, none have worked. Is there anything new? I am
running Trend Micro Internet security, which I disabled this morning with no
luck in fixing the problem. Thanks
 
S

Scottbob

I am uncomfortable uninstalling Trend Micro as I have had very good service
from them for over 5 years. Also I have no backup for reinstalling it other
than calling the company. Surely there is a better alternative than having to
install another anti-virus program that I have no history with. Anyway, here
is a copy of the error message if that will help in diagnosis.

Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
Server Response: '-ERR invalid user/password', Port: 995, Secure(SSL): Yes,
Server Error: 0x800CCC90, Error Number: 0x800CCC92

Thanks,
Scottbob
 
G

Gary VanderMolen

Your AT&T subscription allows you to have up to 10 sub-accounts.
For testing purposes, set up a sub-account to see if it has the same
problem.

I would not own an antivirus where I had to call the company just
to do a simple reinstall. I wouldn't call that "very good service."
 
S

Scottbob

Do you have time to list the steps for setting up a sub account? "very good
service" means I have had 0 problems w/ viruses/spyware, etc. during the time
I have been using Trend Micro, unlike the problems I have had w/ WM and Vista
in a short six months.
 
S

Scottbob

Gary,
Been there and done that now. After contacting Trend Micro by phone and
trying their suggestions, I could still get no satisfaction, as they say. So
I uninstalled their software....no satisfaction. Then I installed windows
live mail: you guessed it, no satisfaction. I still get an error from WLM
that I have an incorrect password, even having just set a password and asking
the program to remember it. Just for grins I tried regular WM but that was
another dry hole. Does MS have an actual phone # with a live human at the
other end for these types of issues? Every time I have looked for such a
thing I have been thwarted. Thanks for sticking w/ the thread.
Scottbob
 
G

Gary VanderMolen

After uninstalling Trend Micro, did you delete that mail account,
restart Windows Mail and recreate the account?

Do you have another mail account you can try on that computer?
For testing purposes, you can get a free account from Gmail.

Do you have access to another computer on which to try that
malfunctioning mail account?
 
V

Vkumar2

Did it ever work? How long has it been misbehaving?
The most common reason for this problem is running a non-compatible
antivirus program. Which antivirus do you have?
--
Gary VanderMolen, MS-MVP






- Show quoted text -
Click to expand...

I dont know Vista is creating trouble like any thing...never allows
other S/W to work properly.I did a mistake to install Vista Home
premimum, I tried to configure POP for Gmail and it was Thru Windows
mail and it is not allowing to work properly saying that internet
connection is not available or Error Number: 0x800CCC92, I also tried
to use Thunder bird Fox Mail but same rsult one or the other problem.

Please hel any one. I just recovered my Gmail A/C from Google and
wanted to backup. Do email me at (e-mail address removed)

Thanks Group!
 
G

Gary VanderMolen

Make sure you have followed Gmail's directions:
http://mail.google.com/support/bin/answer.py?answer=86382

If you get an error message, right-click on it, copy, then
paste it into a reply here. We need to see all the diagnostic
information in that error message.

Note: Most of the responders here do not provide private
support via email.

--
Gary VanderMolen, MS-MVP


I dont know Vista is creating trouble like any thing...never allows
other S/W to work properly.I did a mistake to install Vista Home
premimum, I tried to configure POP for Gmail and it was Thru Windows
mail and it is not allowing to work properly saying that internet
connection is not available or Error Number: 0x800CCC92, I also tried
to use Thunder bird Fox Mail but same rsult one or the other problem.

Please hel any one. I just recovered my Gmail A/C from Google and
wanted to backup. Do email me at (e-mail address removed)

Thanks Group!
 
G

Guest

Rudizee said:
Good Day Mates!
I had the same error, tried a few things (reinstall outlook, patches
configuration changes) but the difference was that Windows mail worked
perfectly!
So after Pop3 did not work properly with the error : "0x800CCC92, err
authentication failed."

I configured IMAP!
and it worked 100% first time!

Try it Out! ;-)
R
Click to expand...

For which email server? Many of them do not allow you to connect using
IMAP at all.
 
L

Looopers

I have just had this very same problem. Try putting in your full email
address instead of a user name. It worked fine for me!!
 

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