Error Number: 0x800CCC0E

[dberger16]

I can receive messages fine, but can not send messages. The error message is
below. I use comcast so setup is POP3: mail.comcast.net and SMTP:
smtp.comcast.net. Thanks for you help.

The connection to the server has failed. Subject 'test thursday', Account:
'Comcast', Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL):
No, Socket Error: 10060, Error Number: 0x800CCC0E

 

[dberger16]

Nevermind, I changed the outgoing mail port to 587 and now it works fine.
Thanks anyway

 

[Gary VanderMolen]

Yes, I'm afraid Comcast support isn't worth the powder to blow it to h*ll.
They have neglected to tell their customers that they are switching SMTP
to port 587. The full online instructions are here:
http://help.comcast.net/content/faq...l-for-Vista-to-use-port-587-for-sending-email

 

[Fernando B.]

Guys,
I have the same problem. Suddenly I can only receive emails and got no help
from my internet provider who advised me to "try to find out someone to help
you". Reading you posts, I changed the port and everything is working fine.
Thank you all.
Fernando B.

 

[Gary VanderMolen]

You're welcome, Fernando.

 

[Gary VanderMolen]

Apparently Comcast will no longer let you go to the direct link:
http://help.comcast.net/content/faq...l-for-Vista-to-use-port-587-for-sending-email

Go there, but when you get "Article Could Not Be Retrieved", look for
the Search box in the upper right corner and search for Windows Mail.
When you get the search results, click on the second result.
That will take you to the correct email setup instructions.
Leave it to Comcast to foul things up that worked before...

 

[Gary VanderMolen]

Please post the new error message you get (after having changed
the SMTP port to 587).

Your reference to "Outlook" is puzzling. Please explain.

 

[Gary VanderMolen]

If you want a definitive analysis, you will have to post the
complete error message. However, I can guess what is going on.
What you are experiencing is fairly normal. For a fuller explanation
see http://www.postcastserver.com/help/Port_25_Blocking.aspx

As a general rule, the owner of the SMTP server must match the
entity providing the Internet connection.

The available workarounds are as follows:

1. Use webmail for sending (via your browser).
2. Ask your office IT expert if they have a port other than '25' for SMTP.
3. When home, substitute the SMTP server belonging to your home
connection (Comcast). You may have to set up a couple of different accounts,
like Work-from-Home and Work-from-Office, each with their own SMTP server.
4. If you frequently send from multiple locations, get a free Gmail account,
configure it for POP access, and use it for your sending chores.
Gmail uses port 465 for SMTP, which is not blocked like port 25 is.

 

[Gary VanderMolen]

Zippy, when replying please quote the message you are replying to.
Because of the large volume of messages I handle, I need to keep
older messages hidden, and it takes extra time to unhide and search
through the old messages so I can refresh my mind as to what went
on previously in a particular case.

The error message below confirms my initial diagnosis.

If your office doesn't have an IT person, we can rule out option #2.

The tricky part about option #3 is that if you change the SMTP server
so it works at home, it is possible that it will no longer work from the
office. However, it is worth a try. If it doesn't work when sending from
the office, we can try something more elaborate.

In Windows Mail, go to Tools, Accounts, select the mail.servername.org
account. Click Properties, Servers. Change the outgoing (SMTP) server
to smtp.comcast.net. Enable "My server requires authentication", and
click the adjacent Settings button, then select "Log on using" and enter
the login information for your home Comcast account. Click the
"Advanced" tab. Change the outgoing (SMTP) port number to 587.
Click OK. Test your ability to send with that account from home.
Then try it from the office. If you get an error message, copy and
post it here.

 

[Gary VanderMolen]

I know you mentioned "Comcast DSL" in an earlier post,
which (now that I think about it) is confusing because Comcast
doesn't offer DSL. They offer a high speed Internet connection
over their cable system. Is that what you have? If so, it certainly
entitles you to a Comcast email address. If you are not aware of
what your Comcast email address is, contact Customer Service:
http://www.comcast.com/Customers/FAQ/FaqDetails.ashx?Id=2581

 

[Gary VanderMolen]

You're very welcome.