error msg scanpst.exe....drive:\program files\microsoft office\m

[Guest]

I am a new user to Outlook in Office Ultimate. E-mail will not
delete...recieving scanpst.exe and drive:\program files\microsoft
office\office12 which means nothing to me...help

 

[DL]

Other than the bit about e-mail will not delete the rest of your msg means
nothing to me either

 

[Russ Valentine [MVP-Outlook]]

The error message is telling you you have a damaged data file and need to
run the Inbox Repair Tool to repair it.
http://support.microsoft.com/kb/272227/en-us

 

[Brian Tillman]

I am a new user to Outlook in Office Ultimate. E-mail will not
delete...recieving scanpst.exe and drive:\program files\microsoft
office\office12 which means nothing to me...help

What people are trying to tell you is that if you're having trouble with
your mail, it may be a problem in the file that holds the mail. That file
is called a PST or a "Personal Folders" file. There is a program on your PC
called the "Inbox Repair Tool", which is the program file SCANPST.EXE. You
check your PST for errors by running SCANPST.EXE. For Outlook 2007, that
program is found in the folder C:\Program Files\Microsoft Office\Office12.
You can either browse to that folder with Windows Explorer or yuou can see
if you have the item "Inbox Repair Tool" in a menu found by clicking
Start>All Programs>Microsoft Office Tools or, perhaps, Start>All
Programs>Microsoft Office>Microsoft Office Tools. When you run the program
SCANPST.EXE, you get a browser dialogue that asks you to browse to the
folder containing your PST and then select the PST. Where that file is
located, be default, depends on your version of Windows. For Windows XP, it
will be in C:\Documents and Settings\{username}\Local Settings\Application
Data\Microsoft\Outlook (which is a hidden folder). For WIndows Vista, it
will be in C:\Users\{user}\AppData\Local\Microsoft\Outlook.

Perhaps this makes it clearer.

 

[Guest]

Russ

Thanks

This is what I appear to be dealing with except I have the new Vista. I
will try the solution for the older system.

The error message is telling you you have a damaged data file and need to
run the Inbox Repair Tool to repair it.
http://support.microsoft.com/kb/272227/en-us

--
Russ Valentine
[MVP-Outlook]

I am a new user to Outlook in Office Ultimate. E-mail will not
delete...recieving scanpst.exe and drive:\program files\microsoft
office\office12 which means nothing to me...help

 

[Guest]

Brian

Thank You. The last line of your first paragraph is where I seem to need to
be. I go there and get about a dozen old files and then I can't seem to do
anything with them. I think one of these files may be the one that did not
close correctly? I ran the office diagnostics program and everything is OK.

My computer says errors in file
C:\Users\Jim\AppData\Local\Microsoft|Outlook|Outlook.pst

The send function is now locked up as well as delete.

Help

 

[Brian Tillman]

Thank You. The last line of your first paragraph is where I seem to
need to be. I go there and get about a dozen old files and then I
can't seem to do anything with them. I think one of these files may
be the one that did not close correctly? I ran the office
diagnostics program and everything is OK.

Which Office diagnostics program is that? Did you run it with Outlook
closed?

My computer says errors in file
C:\Users\Jim\AppData\Local\Microsoft|Outlook|Outlook.pst

What is the exact message and which application is it that gives you the
message?

 

[Guest]

Brian

Thanks for sticking with me. When I go to delete or move a message I get
the following message: Errors have been detected in the file
C:|Users|Jim|AppData\Local\Microsoft|Outlook|Outlook.pst. Quit Outlook and
all mail-enabled applications, and then use the inbox repair tool
(scanpst.ext) to diagnose and repair errors in file. For more information
about the inbox repair tool, see help.

I went to help, office Diagnostics. I have done this procedure several
times and one time did not close Outlook to see if that would do it when I
ran the diagnostic set.

I have now worked around the problem by creating new personal folders and
routing to these new folders. However, the problem remains in the old
personal folders where all the past files are.

 

[Brian Tillman]

Thanks for sticking with me. When I go to delete or move a message
I get the following message: Errors have been detected in the file
C:|Users|Jim|AppData\Local\Microsoft|Outlook|Outlook.pst. Quit
Outlook and all mail-enabled applications, and then use the inbox
repair tool (scanpst.ext) to diagnose and repair errors in file. For
more information about the inbox repair tool, see help.

I went to help, office Diagnostics. I have done this procedure
several times and one time did not close Outlook to see if that would
do it when I ran the diagnostic set.

I have now worked around the problem by creating new personal folders
and routing to these new folders. However, the problem remains in
the old personal folders where all the past files are.

Did you use the Inbox Repair Tool (SCANPST.EXE) on the PST?

 

[Guest]

Brian

I don't know how to find PST

Did you use the Inbox Repair Tool (SCANPST.EXE) on the PST?

 

[Brian Tillman]

I don't know how to find PST

Yes you do. You cited its path in your previous message. Look at your own
post:

 

[Guest]

Hi Brian

I have been down that road numerous times. When I get to the forkin the
road...open file with web or installed system I end up in my Palm program as
the preferred system or I end up on the web and wander, wander, without ever
finding the inbox repair tool. Obviously I still need more pointers.

 

[Brian Tillman]

I have been down that road numerous times. When I get to the forkin
the road...open file with web or installed system I end up in my Palm
program as the preferred system or I end up on the web and wander,
wander, without ever finding the inbox repair tool. Obviously I
still need more pointers.

I'm sorry, but I have no idea what you mean by the above.

To find your PST, Click the WIndows button and in the Search field, enter

%LocalAppData%\Microsoft\Outlook

and press Enter. Explorer should open to a folder and in that folder you
should see your PST, named Outlook.pst.

If you start the Inbox Repair Tool (the file %ProgramFiles%\Microsoft
Office\Office12\Scanpst.exe), when it asks for the path to the PST, enter
"%LocalAppData%\Microsoft\Outlook\Outlook.pst"
(without the quotes).

 

[Guest]

Ah, Yes. The windows button is where? When shifting systems to this new
computer I must have hid it

 

[Guest]

Found the button. Clicking it gives me choices....new mail,new
business,save,save as,delete,move,permission,print,properties, close.
However, I went through computer, to c drive and chased oulook pst and it
gave a Palm desktop screen again. Further proding and it says this system
does not support my version of Palm. This problem, I thought, I had dealt
with earlier by downloading a beta from Palm. Evidentially not....Just a
guess as to what file is hanging up in Outlook.

 

[Brian Tillman]

Ah, Yes. The windows button is where? When shifting systems to this
new computer I must have hid it

It's the Windows Logo button at the left end of the Task Bar, that takes the
place of XP's Start button.

 

[Guest]

Brian

Thanks. Mine still says start. It takes me nowhere on search with
%Local\AppData%\Microsoft\Outlook. I have accessed this screen through C
drive previously. This is the screen that ultimately pops up with Palm
installation and is a dead end screen as it will not recognize my Palm phone.
I did a work around with a beta download from Palm but this old file is
still showing in Outlook.pst

 

[Brian Tillman]

Thanks. Mine still says start. It takes me nowhere on search with
%Local\AppData%\Microsoft\Outlook.

I've never seen a Vista that has a button labeled "Start" and the above path
is _not_ what I typed. Go read previous message again.