ERROR MESSAGES

[KIMBERLY CRONE]

PLEASE PLEASE HELP ME, IM USING WINDOWS XP HOME, I KEEP
GETTING A KERN.DLL ERROR AND I JUST INSTALLED A PROGRAM
CALLED IAMBIGBROTHER TO KEEP AN EYE ON MY BOYS AND
EVERYTHING I TRY TO USE IT I EITHER GET THE KERN.DLL OR
IT HANGSUP AND CRASHES.AFTER TALKING TO THE PROGRAM
SUPPORT THEY SCANNED MY COMPUTER AND SAID ITS A MICROSOFT
PROBLEM BECAUSE I KEEP GETTING DIFFERANT DLL MESSAGES
WHILE USING OTHER PROGRAMS ALSO. THEY TOLD ME IM MISSING
DLL FILES, I DONT KNOW WHERE TO GET THEM, AND AFTER I DO
WHERE DO I PUT THEM?

 

[Malke]

PLEASE PLEASE HELP ME, IM USING WINDOWS XP HOME, I KEEP
GETTING A KERN.DLL ERROR AND I JUST INSTALLED A PROGRAM
CALLED IAMBIGBROTHER TO KEEP AN EYE ON MY BOYS AND
EVERYTHING I TRY TO USE IT I EITHER GET THE KERN.DLL OR
IT HANGSUP AND CRASHES.AFTER TALKING TO THE PROGRAM
SUPPORT THEY SCANNED MY COMPUTER AND SAID ITS A MICROSOFT
PROBLEM BECAUSE I KEEP GETTING DIFFERANT DLL MESSAGES
WHILE USING OTHER PROGRAMS ALSO. THEY TOLD ME IM MISSING
DLL FILES, I DONT KNOW WHERE TO GET THEM, AND AFTER I DO
WHERE DO I PUT THEM?

First, please stop using all capital letters. It's considered shouting,
rude, and it's hard to read. Second, do this troubleshooting:

What does a scan with a current antivirus program (meaning a version not
earlier than 2002 and using updated virus definitions) show? Also,
remove spyware with Spybot Search & Destroy from
www.safer-networking.org and Ad-aware from www.lavasoftusa.com. Be sure
to update these programs before running them. These programs are free,
so run them both since they complement each other. It is best to run
antivirus and spyware removal tools in Safe Mode. You may also need to
run CWShredder from http://www.spywareinfo.com/~merijn/index.html .
Please read the instructions carefully.

If you find the above too difficult or it does not solve your problem,
you should take the machine to a good local computer repair shop (not a
BestBuy or CompUSA type of store) and have them fix it for you.

Malke