Error Message

[Guest]

Hi, can you please help me - When I turn on my computer I am getting an
error message.

Explorer caused an invalid page fault in module Explorer.EXE at 0167:00401f31
Registers:
EAX = 00000000 CS = 0167 EIP = 00401F31 EFLGS = 00010246
EBX = 0000000 1 SS = 016F ESP = 0080 feec EBP = 0080fef4
ECX = d71c5720 DS = 016f ESI = 00000000 fs = 2667
EDX = 0080fefc ES = 016f EDI 00000000 GS0000
Bytes at CS:EIP
8b 08 50 ff 11 8b 45 08 50 8b 08 ff 51 08 8b 45
Stack Dump:
00401ee0 0080fefc 0080ff34 00405cac 0000000
00000000 00000000 00000001 00404436 00000000
0059fc0c 00000001 00000000 00000000 00000000 00000000

Please help - I tried calling support but I have a very difficult time
understanding the customer support staff there accents are very strong.
They advised me to E-mail the error so I could get written instructions.
Thank you Karen (e-mail address removed) or (508)763-9296

 

[PA Bear]

Windows version?

Explorer = Windows Explorer, not Internet Explorer.

This newsgroups is not MS Tech Support. We're all peer-to-peer volunteers
here.

 

[Frank Saunders, MS-MVP IE/OE]

Hi, can you please help me - When I turn on my computer I am getting
an error message.

Explorer caused an invalid page fault in module Explorer.EXE at
0167:00401f31 Registers:
EAX = 00000000 CS = 0167 EIP = 00401F31 EFLGS = 00010246
EBX = 0000000 1 SS = 016F ESP = 0080 feec EBP = 0080fef4
ECX = d71c5720 DS = 016f ESI = 00000000 fs = 2667
EDX = 0080fefc ES = 016f EDI 00000000 GS0000
Bytes at CS:EIP
8b 08 50 ff 11 8b 45 08 50 8b 08 ff 51 08 8b 45
Stack Dump:
00401ee0 0080fefc 0080ff34 00405cac 0000000
00000000 00000000 00000001 00404436 00000000
0059fc0c 00000001 00000000 00000000 00000000 00000000

Please help - I tried calling support but I have a very difficult
time understanding the customer support staff there accents are very
strong. They advised me to E-mail the error so I could get written
instructions. Thank you Karen (e-mail address removed) or (508)763-9296

First eliminate any spyware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Before you try to remove spyware using any of these programs ,
download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.intermute.com/products/cwshredder
**Post your HijackThis log to
http://www.spywareinfo.com/forums/
http://forums.tomcoyote.org/
http://castlecops.com/forum67.html
http://www.wilderssecurity.com/ or the Spyware forum at
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx