Error Message -- Word 2002

[Guest]

I received a Word e-mail attachment. When I try to open it, I get this error:

An error occurred while loading 'ThisDocument'. Do you want to continue
loading this project?

When I click on Yes, the document opens. However, another user tried to
open the same file and when she answered Yes, she got an error report.

Do you know what would cause this

 

[Suzanne S. Barnhill]

It's generally a bad idea to open Word documents directly from attachments.
Try saving the document to the HD first.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Guest]

I get the error regardless of whether I open it from the e-mail or save it
and then open it.

 

[John McGhie [MVP - Word and Word Macintosh]]

Someone has kindly sent you a virus. Fortunately, they're not much of a
coder: their code has failed when it tried to run (possibly because your
antivirus is smarter than they are and has removed it...)

The reference to "Project" is the key: it means the "Visual Basic for
Applications code project contained within the document": in other words,
the container in the document that stores computer code.

I get the error regardless of whether I open it from the e-mail or save it
and then open it.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410

 

[thewhitehouse007]

Solution

[font=Verdana, Arial, Helvetica, sans-serif]Solution:[/font]

[font=Verdana, Arial, Helvetica, sans-serif]We noticed that this problem only occurred with clients who had Adobe Acrobat 5.0 loaded on their machines running Windows 95 and Windows 98. When we uninstalled Adobe Acrobat 5.0 the problem went away. We even thought that our documents were corrupted but we were able to open them again.[/font]

[font=Verdana, Arial, Helvetica, sans-serif]We have also heard from people who are running Windows XP and Windows 2000 and have exactly the same problem.[/font]

[font=Verdana, Arial, Helvetica, sans-serif]We finally determined that the problem has to do with the Adobe Toolbar that appears in Microsoft Word. Eliminate this integration, and the problem goes away. Obviously, if you use the toolbar and all of it's features you are a little stuck; we use File, Print and select Adobe PDFWriter in these instances where the Toolbar has been removed.[/font]

[font=Verdana, Arial, Helvetica, sans-serif]Before removing the toolbar, try the following patch from Adobe - we didn't have much luck with this though - Adobe version 5.0.5 [download from Adobe][/font]

[font=Verdana, Arial, Helvetica, sans-serif]The following *should* resolve the 'ThisDocument' problem but we cannot take any responsibility if you mess up your computer - ok? These steps remove the PDFMaker toolbar from your computer.[/font]

​

• [font=Verdana, Arial, Helvetica, sans-serif]Run Microsoft Word[/font]
• [font=Verdana, Arial, Helvetica, sans-serif]Click on Tools[/font]
• [font=Verdana, Arial, Helvetica, sans-serif]Customize and Toolbars[/font]
• [font=Verdana, Arial, Helvetica, sans-serif]Uncheck PDFMaker[/font]
• [font=Verdana, Arial, Helvetica, sans-serif]Click Close[/font]
• [font=Verdana, Arial, Helvetica, sans-serif]Exit Microsoft Word[/font]
• [font=Verdana, Arial, Helvetica, sans-serif]Click on Start, Find, Files or Folders[/font]
• [font=Verdana, Arial, Helvetica, sans-serif]Look for files that meet this specification "PDFMAKER.DOT"[/font]
• [font=Verdana, Arial, Helvetica, sans-serif] Once the search is complete, delete these files. [/font]