Error message - I'm stumped


M

Menno Hershberger

I've run this one by the xp.general group to no avail.
Please look at the error message at http://www.mewnlite.com/error.jpg
The title of the error window is File Name Warning.
Its states that there's a C:\Program folder and that it needs to be
renamed to c:\Program1 in order to assure that applications will run
correctly.
There IS no C:\Program folder (I'm set for show all files and folders).
This error message comes up every time Windows boots and my customer has
been clicking on "ignore" to get rid of it.
I've tried these newsgroups and I've Googled for it. Can't find any
reference to a "File Name Warning" error.
The computer has up to date virus definitions, we've run Adaware and
Spybot on it... nothing. Seems to be clean as a whistle.
Can anyone in this group shed any light on this for me?
Thank you very much!
 
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S

Scott Clark

I would take a look at the registry entries for startup
("Run" on both local machine and current user) and see
what programs are running automatically when you boot
up. Then I would disable them one by one with a reboot
each time until I isolated the reboot that did not give
me that message. Then I would verify if that program was
necessary or not and either remove or reinstall the
program that is causing the error.

Regards,
Scott
 
B

Bruce Chambers

Greetings --

Something is being started that doesn't understand WinXP's long
files names, and it's probably misinterpreting the "C:\Program Files"
folder as "C:\Program," being stymied by the space in the name. Has
your customer tried to install any kind of older, 16-bit file
maintenance applications?

Look in the C:\Documents and Settings\All Users\Start
Menu\Programs\Start Up and C:\Documents and Settings\username\Start
Menu\Programs\Start Up folders, and in the system registry, primarily
in the
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run and
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run keys.

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;310560



Bruce Chambers

--
Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH
 
M

Menno Hershberger

Thanks to all of you! I won't get a whack at it till this evening after
the customer gets off work, but I'll do the things you've advised and
post back the results.
 
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M

Menno Hershberger

Well, wouldn't ya know... it quit doing it. While I was there I went
ahead and looked at the two run keys. Didn't see anything there that I
didn't recognize... mostly antivirus. I looked in msconfig/startup...
nothing there either, but I guess all that originates from the run keys
anyway.
Thanks again... I have all this printed out. If it happens again, I'll
tackle it.
 
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