Error in Help and Support

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Guest

[Windows Xp Home, SP2,] When I go to H&S (F1, or start menu) it loads fine
that is not my problem, but when I click any of the links, mainly on the
left side, I get "Cannot Display the Page" I have been to HP tech 3 times, I
have reinstalled via Command Prompt, I have been to several tutorials
including this:

http://www.winxptutor.com/helpctrscripting.htm

and have searched Google / yahoo till I'm blue. Not that I need the Help and
support now, but I noticed it when clicking "Troubleshoot" buttons in Device
Manager too. so I may need it someday

If there are any registry tricks I can try I'm game (familiar around the
registry)
 
Clear the Temporary Internet Files
-----------------------------------
Close all Internet Explorer windows
Type INETCPL.CPL in Start, Run dialog
Click the Delete Files button
Select Delete all offline content and click OK
Click OK to close the dialog

Clear the contents of the TEMP folder
---------------------------------------

Type %TEMP% in Start, Run dialog
Select all files in the Temp folder and delete them
Some files in the TEMP folder may be in use. If so, ignore the error and
continue deleting the remaining files in that folder.

Additional note: Ted Zieglar posted this long back:

<quote>

And here is what finally solved my problem:

Move TIF somewhere else; let XP log you out; log back in; move TIF back to
where it was originally; let XP log you out; and log back in. Voila! Why
this works I have no idea. It just works.

I'm still left with the minor annoyance that H & S doesn't think I'm
connected to the internet. The home page says "When you are connected to the
Internet, this area will display links to timely help and support
information...etc." That's no big deal, really, because I can still connect
to the MSKB and Windows Update through H & S. In fact there are two MSKB
articles that describe this problem, but both refer to DSL connections and I
have cable.

For now, I'm happy I have the Help and Support Center back. Thanks for
reading. Hopefully this will help someone else.

</quote>

Here is a comprehensive rebuild method
http://windowsxp.mvps.org/rebuildhelp.htm
**Note that the above might remove any OEM customizations done to Help
Center.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


[Windows Xp Home, SP2,] When I go to H&S (F1, or start menu) it loads fine
that is not my problem, but when I click any of the links, mainly on the
left side, I get "Cannot Display the Page" I have been to HP tech 3 times, I
have reinstalled via Command Prompt, I have been to several tutorials
including this:

http://www.winxptutor.com/helpctrscripting.htm

and have searched Google / yahoo till I'm blue. Not that I need the Help and
support now, but I noticed it when clicking "Troubleshoot" buttons in Device
Manager too. so I may need it someday

If there are any registry tricks I can try I'm game (familiar around the
registry)
 
Ramesh said:
Clear the Temporary Internet Files
-----------------------------------
Close all Internet Explorer windows
Type INETCPL.CPL in Start, Run dialog
Click the Delete Files button
Select Delete all offline content and click OK
Click OK to close the dialog

Clear the contents of the TEMP folder
---------------------------------------

Type %TEMP% in Start, Run dialog
Select all files in the Temp folder and delete them
Some files in the TEMP folder may be in use. If so, ignore the error and
continue deleting the remaining files in that folder.

Additional note: Ted Zieglar posted this long back:

<quote>

And here is what finally solved my problem:

Move TIF somewhere else; let XP log you out; log back in; move TIF back to
where it was originally; let XP log you out; and log back in. Voila! Why
this works I have no idea. It just works.

I'm still left with the minor annoyance that H & S doesn't think I'm
connected to the internet. The home page says "When you are connected to
the
Internet, this area will display links to timely help and support
information...etc." That's no big deal, really, because I can still
connect
to the MSKB and Windows Update through H & S. In fact there are two MSKB
articles that describe this problem, but both refer to DSL connections and
I
have cable.

For now, I'm happy I have the Help and Support Center back. Thanks for
reading. Hopefully this will help someone else.

</quote>

Here is a comprehensive rebuild method
http://windowsxp.mvps.org/rebuildhelp.htm
**Note that the above might remove any OEM customizations done to Help
Center.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


[Windows Xp Home, SP2,] When I go to H&S (F1, or start menu) it loads
fine
that is not my problem, but when I click any of the links, mainly on the
left side, I get "Cannot Display the Page" I have been to HP tech 3 times,
I
have reinstalled via Command Prompt, I have been to several tutorials
including this:

http://www.winxptutor.com/helpctrscripting.htm

and have searched Google / yahoo till I'm blue. Not that I need the Help
and
support now, but I noticed it when clicking "Troubleshoot" buttons in
Device
Manager too. so I may need it someday

If there are any registry tricks I can try I'm game (familiar around the
registry)
Click to expand...
 
(I do the cleaning daily) which TIF is Ted talking about? and what does he
mean by let XP log you out?
 
Ok I figured what TIF was (LOL) and did as he said, logged off, moved it
back, same problem "Cannot view page".
Stimpy said:
(I do the cleaning daily) which TIF is Ted talking about? and what does he
mean by let XP log you out?
Ramesh said:
Clear the Temporary Internet Files
-----------------------------------
Close all Internet Explorer windows
Type INETCPL.CPL in Start, Run dialog
Click the Delete Files button
Select Delete all offline content and click OK
Click OK to close the dialog

Clear the contents of the TEMP folder
---------------------------------------

Type %TEMP% in Start, Run dialog
Select all files in the Temp folder and delete them
Some files in the TEMP folder may be in use. If so, ignore the error and
continue deleting the remaining files in that folder.

Additional note: Ted Zieglar posted this long back:

<quote>

And here is what finally solved my problem:

Move TIF somewhere else; let XP log you out; log back in; move TIF back
to
where it was originally; let XP log you out; and log back in. Voila! Why
this works I have no idea. It just works.

I'm still left with the minor annoyance that H & S doesn't think I'm
connected to the internet. The home page says "When you are connected to
the
Internet, this area will display links to timely help and support
information...etc." That's no big deal, really, because I can still
connect
to the MSKB and Windows Update through H & S. In fact there are two MSKB
articles that describe this problem, but both refer to DSL connections
and I
have cable.

For now, I'm happy I have the Help and Support Center back. Thanks for
reading. Hopefully this will help someone else.

</quote>

Here is a comprehensive rebuild method
http://windowsxp.mvps.org/rebuildhelp.htm
**Note that the above might remove any OEM customizations done to Help
Center.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


[Windows Xp Home, SP2,] When I go to H&S (F1, or start menu) it loads
fine
that is not my problem, but when I click any of the links, mainly on the
left side, I get "Cannot Display the Page" I have been to HP tech 3
times, I
have reinstalled via Command Prompt, I have been to several tutorials
including this:

http://www.winxptutor.com/helpctrscripting.htm

and have searched Google / yahoo till I'm blue. Not that I need the Help
and
support now, but I noticed it when clicking "Troubleshoot" buttons in
Device
Manager too. so I may need it someday

If there are any registry tricks I can try I'm game (familiar around the
registry)
Click to expand...
Click to expand...
 
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