Error 619. Cannot connect dial up connection

[Fernando Ruza]

Hi,

Thanks for reading this. I have a problem with my dial up
connection. Neither of them work after installing SP4. I
can connect and after 1 minute (more or less) checking the
user name and password I receive the following error
message:

619: The especified port is not connected

I've done a lot of things even change the modem, applying
the hotfix of article Q824301 , Uninstall and install
again TCP/IP protocol, read other microsoft article
related, check from top to bottom the PPP and RAS log, etc
but nothing solve the problem. I've found also a lot
threads on the microsoft.public. newsgroups regarding this
problem but none of them with the solution. I'm totally
desperated and I don't want to reinstall Win2000 again. I
would like to know what is causing this and how to fix it.
Does anyone know how to reinstall RAS in Win2000 Pro ??
Maybe reinstalling it again it would work.

Anyway, do you have any clue or advice. I'll be very
grateful.

Thanks in advance for any reply.

Fernando.

 

[Scott F.]

I found this on the web:

Error 619: The port is disconnected.
This often happens when another program is using the modem. Disable all fax
software.

If this does not work then shutdown and turn off the computer. This forces
the port to close properly.

If it still gives this error try reinstalling the modem. (Be careful with
WinModems as they have often a lot of extra disks)

If not, contact the manufacturer and get them to sort it out.

 

[Alfredo]

I have same problems after installing last security patches (after sp4).

Any news?

Alfredo

 

[John Lewis]

I have had problems with several W2K SP4 machines. 619 and also 1717 from
time to time. Did quite a bit to track it down. Long and short, looks to
me like the SP4 install is messing with the enumeration of miniports at some
point. Have not been able to verify or find an official fix. My solution
has been to do a fresh install of Windows and apply updates from there.
First time around with the fresh install I tried a fresh install, SP4, then
all available updates. Didn't work. Backed out the updates and all was
well. Tried updates one at a time and got through all of them without
breaking anything. Weird shit.

Short and sweet version -- machines that don't work going from an old
Windows install some time ago work well after a fresh install, SP4 then
updates one at a time.