Error 101 - "gcasDtServ.exe" not found on my machine

[lisa-t]

Hi - have installed the AntiSpyware program... have
uninstalled and reinstalled... have updated and repaired
through control panel... have checked my permissions...
have tried the various suggested solutions using
gcasDtServ.exe but that file is not installed on my
machine - I have searched for it, lol. Am I looking at
old information - the posts first suggesting its use were
back in January - or am I being incredibly thick?

 

[Gerry Cornell]

Lisa

In Windows Explorer select Tools, Folder Options, View, Advanced
Settings and make changes as follows:

1. Check box before "Show hidden files and folders".
2. Uncheck box before "Hide extensions before known file types".
3. Uncheck box before "Hide protected operating system files".

Now can you find the file?

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Using invalid email address

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~

 

[Engel]

Hello Lisa:

This quote is from Andre's help book.
<QOUTE>
If you see a dialog box with the following message after
you start your computer or when you start Microsoft
Windows AntiSpyware, you need to repair or reinstall
Windows AntiSpyware. The following message can also refer
to Error 102 or Error 103:
Warning: Microsoft Windows AntiSpyware has encountered a
critical error (Error 101). Please restart Windows
AntiSpyware and run the program again.
If you continue to experience this problem, please
uninstall the program and install the most recent version
of Windows AntiSpyware. You can use Add or Remove Programs
in Control Panel to uninstall this version of Windows
AntiSpyware.

You can repair Windows AntiSpyware using Add or Remove
Programs in Control Panel. Click Microsoft AntiSpyware and
click Change. Click Next, and then click Update.

If you see the critical error message again, uninstall
Windows AntiSpyware and reinstall it. To do this, use Add
or Remove Programs in the Windows Control Panel. Click
Microsoft AntiSpyware and click Remove. You can reinstall
Microsoft Windows AntiSpyware at
www.microsoft.com/athome/security/spyware/software.
<end quote>

I hope well for you.

Engel

 

[lisa-t]

Thank you Engel - yes I have already tried that - it's
not working.

 

[lisa-t]

Thanks Gerry - I have already ensured that I can see
hidden files in the way you describe... the file with
that name is not there... nor anywhere on my machine
(have done a search)... I wondered if that file had been
renamed or replaced since the launch of the program.

Ho hum, I'm flummoxed!

 

[Bill Sanderson]

You tried change, update, and it didn't fix the problem?

What version of Windows?

Are you signed in as an administrator?

 

[lisa-t]

Yep! Tried that :-(

Running XP Home (with SP2) and yes I'm the administrator.

 

[Bill Sanderson]

From the distant newsgroup perspective, it certainly seems as though there
are things about XP Home's security settings that Microsoft Antispyware
doesn't deal with well.

I'm sure you aren't logged in as "administrator", 'cause that's only
possible in safe mode in XP Home--but that really isn't an issue--I think
you are what is termed "owner" which ought to be enough.....

And I believe that I've heard that neither installs nor uninstalls are
possible in safe mode on XP Home--it won't let you start the Windows
Installer process....

I'm perplexed--can't spend time at the moment. Blowing things
away--uninstalling, removing the installation directory--is what I can think
to try, but I think you've already done that.... You shouldn't have to mess
with the registry at all.

 

[lisa-t]

Thanks Bill,

My user account says I am "Computer Administrator" but
that's the standard level of access I guess - the kids'
accounts are more limited.

I think I have indeed tried everything suggested so far -
with the exception of the gcasDtServ.exe workaround...
because that file just isn't on my machine - despite
having "installed" Antispyware several times now.

Good luck with your stuff... I'll keep trying with the
Antispyware... you never know, lol!

Lisa

 

[Jeff Dillon \(MSFT\)]

So gcasDtServe.exe is never located on your machine after install? It
should be in the same directory as all the other files that get
installed..usually c:\program files\Microsoft AntiSpyware

Jeff

 

[Guest]

That's correct Jeff... I've done the install several
times and that file is never here... I've looked at
hidden files in that directory and I've searched the
whole machine, including hidden files... I just can't
find it. That's why I wondered if I was looking at old
information and maybe the file name had been changed.

Lisa

 

[lisa-t]

Sorry - forgot to add a user name to previous post.

I have now emailed my errors.log to you Jeff.