Erroneous 'undeliverable mail' message

[shagen18]

Lately when people send me email many of them are telling me they have
received a message saying the mail was undeliverable. However, I have
actually been receiving the very mail they think I didn't get. This started
after Comcast took over Insight broadband and our services were switched. I
have gone into tools > accounts and made sure only the correct current
address is there. I have made sure my contact list is current. This
'undeliverable' messge is not consistent with whose mail it sends back. I
have not called Comcast yet. I know that attempt at a solution is iffy at
best. I will appreciate suggestions.

 

[Gary VanderMolen]

There is nothing you can do in Windows Mail to fix this problem.
It is strictly a Comcast error.

 

[shagen18]

I've now discussed this with Comcast. Five contacts, five people, five
answers, lots of time waiting. #4 said they de-activated my account, then
re-activated it while I was on the phone with them & it would be just fine
now. It is not! When I called back, #5 told me it is strictly a Microsoft
problem with Windows Mail and I must contact Microsoft. I truly believe, as
you say, it is a Comcast error. Do I just call back repeatedly until I get
someone who knows what they are doing? This is so frustrating!!

 

[Gary VanderMolen]

Unfortunately tech support help is often poorly trained and poorly paid.
That goes double for cable companies like Comcast. Keep calling
back and ask for the issue to be escalated to a higher tier of tech support.
If need be, tell them a little white lie, that you are using Outlook Express
on Windows XP. Too many techs are quick to blame Vista because they're
not that familiar with it yet.

My guess is that something went awry when they integrated the Insight
customers under the Comcast umbrella. There is some discussion about
that topic here:
http://www.dslreports.com/forum/r19715577-Yup-its-Comcast-now?hifilter=email

 

[shagen18]

Just wanted to let you know I fixed my problem. I got on the Comcast help
forum and asked folks for advice. I was advised to check the Comcast webmail
to see if I had mail forwarding turned on. I did. The mail forwarding was
set to forward to the old Insightbb.com email address. Corrected that &
problem solved. By that time I had been in contact with EIGHT comcast
people. The last one was supposed to be a higher tier tech person. From now

 

[Gary VanderMolen]

Good to hear the problem is fixed. I suspected it was at the Comcast
server rather than in your Windows Mail.