End of my tether

[Guest]

I am trying to shear the internet using a D-Link 704P router. See Thread
“Shearing the internet with a routerâ€. I have now obtained a replacement 704P
from D-Link and the problem still remains. I have talked to the technical
help line but don’t know what’s wrong. I have tried using another computer
and the problem remains. Dose anyone known if is a problem with windows XP
pro that prevents it form being used with a router. If go to network
connections there is a icon showing that an internet gateway exists and that
internet traffic is flowing through this gateway, but I am unable to access
the data. I have been trying to solve this problem for nearly 3 moths now and
I am at the end of my tether.

Jan

 

[Jerry]

I'm using XP Pro SP2 with a Linksys Cable/DSL Router model BEFSR41 just
fine. Cable modem connects to router which supports two system - one with ME
and the main one with XP Pro SP2.

 

[Chuck]

I am trying to shear the internet using a D-Link 704P router. See Thread
“Shearing the internet with a router”. I have now obtained a replacement 704P
from D-Link and the problem still remains. I have talked to the technical
help line but don’t know what’s wrong. I have tried using another computer
and the problem remains. Dose anyone known if is a problem with windows XP
pro that prevents it form being used with a router. If go to network
connections there is a icon showing that an internet gateway exists and that
internet traffic is flowing through this gateway, but I am unable to access
the data. I have been trying to solve this problem for nearly 3 moths now and
I am at the end of my tether.

Jan

Jan,

When you tried using another computer, how did you test? Did you connect the
other computer in your home? Did you load the BT software? Did you connect the
same cable modem to the second computer, and were you able to connect
successfully, without the router? Did you connect the second computer to the
old, or new, router?

I know many people who use computers Windows XP connected thru a router to the
internet. I don't know any who use your model router, nor do I know any
(personally) who use BT internet service.

Did you try any of the BBR forums that I recommended? I don't think that there
should be a problem with use of a router on BT service, but maybe another BT
internet users might have an idea.

You said before "Also on the WEB server status page the message DHCP client
disconnected." Were you referring to the router WAN status page? Do you see
that message with the new router? Did you see that same message with the second
computer?

Cheers,
Chuck

 

[Guest]

Jan,

When you tried using another computer, how did you test? Did you connect the
other computer in your home? Did you load the BT software? Did you connect the
same cable modem to the second computer, and were you able to connect
successfully, without the router? Did you connect the second computer to the
old, or new, router?

I know many people who use computers Windows XP connected thru a router to the
internet. I don't know any who use your model router, nor do I know any
(personally) who use BT internet service.

Did you try any of the BBR forums that I recommended? I don't think that there
should be a problem with use of a router on BT service, but maybe another BT
internet users might have an idea.

You said before "Also on the WEB server status page the message DHCP client
disconnected." Were you referring to the router WAN status page? Do you see
that message with the new router? Did you see that same message with the second
computer?

Cheers,
Chuck

When you tried using another computer, how did you test?
Did you connect the other computer in your home?
Yes

Did you load the BT software?
Yes

Did you connect the same cable modem to the second computer?
Yes

And were you able to connect successfully, without the router?
Yes

Did you connect the second computer to the old, or new, router?
New

Did you try any of the BBR forums that I recommended? I don't think that
there should be a problem with use of a router on BT service, but maybe
another BT internet users might have an idea.
I posted to both forums but no one had exactly the same set up as mine.

You said before "Also on the WEB server status page the message DHCP client
disconnected." Were you referring to the router WAN status page?
Yes

Do you see that message with the new router?
Yes

Did you see that same message with the second computer?
Yes

Both the modem and the router have a DHCP server do they both have to be on.

Thanks Jan

 

[Chuck]

When you tried using another computer, how did you test?
Did you connect the other computer in your home?
Yes

Did you load the BT software?
Yes

Did you connect the same cable modem to the second computer?
Yes

And were you able to connect successfully, without the router?
Yes

Did you connect the second computer to the old, or new, router?
New

Did you try any of the BBR forums that I recommended? I don't think that
there should be a problem with use of a router on BT service, but maybe
another BT internet users might have an idea.
I posted to both forums but no one had exactly the same set up as mine.

You said before "Also on the WEB server status page the message DHCP client
disconnected." Were you referring to the router WAN status page?
Yes

Do you see that message with the new router?
Yes

Did you see that same message with the second computer?
Yes

Both the modem and the router have a DHCP server do they both have to be on.

Thanks Jan

OK, Jan,

Was this your post on the BBR UK Broadband Forum:
http://www.dslreports.com/forum/remark,11827488~mode=flat

I Yahooed for "uk broadband pppoe" and got a long list of articles. Here are a
couple interesting ones:
http://www.dslreports.com/forum/remark,7465549~root=pppoe~mode=flat
http://www.adslguide.org.uk/newsarchive.asp?item=1381

If the router WAN connection is dropped ("DHCP client disconnected"), then the
router is the primary problem. If the router isn't connecting, then all of the
settings on the computer isn't going to help a lot.

Have you been able to make any computer access internet without loading the BT
software? My guess is that the software is either a PPPoA or PPPoE agent. If
it's PPPoA, you may be stuck. I'm looking at the DI-804 (Version B) manual, and
it mentions PPPoE, but not PPPoA, support. The ADSLGuide link above is a bit
over a year old, but at the time of the article, not all of BT was using PPPoE,
maybe you're still on PPPoA.

Look at "ISP Additional Settings" on page 19 of the router manual. Maybe one of
the additional settings will help.

I think you should spend some time at your local computer store (I hope you have
one nearby), and try to find a router that supports BT broadband. Here's where
you have to work real hard - you need the advice of a sales associate who really
knows what he's doing. Maybe you'll end up buying another router, I don't know.
But get advice from someone who knows BT broadband.

Or maybe BT Tech Support can help. I don't know. BB ISP Tech Support groups
have gotten better (some have), as more and more broadband customers have
started using routers for security, not just for multiplexing computers. It's
to their advantage to support router use, to keep their customers secure, and
reduce the amount of unwanted traffic from infected computers in their address
space.

Sorry we spent so much time looking at other issues. If I'd been there in
person looking at your setup, maybe the problem (not the symptoms) would have
been more obvious. Troubleshooting network issues BWO Usenet is not an
efficient process. I'm quite a few miles away, though, so that's probably not
an option. I wouldn't mind a pint or two at a good pub, though, if you can
cover the air fare. ;-}

Cheers,
Chuck

 

[Guest]

OK, Jan,

Was this your post on the BBR UK Broadband Forum:
http://www.dslreports.com/forum/remark,11827488~mode=flat

I Yahooed for "uk broadband pppoe" and got a long list of articles. Here are a
couple interesting ones:
http://www.dslreports.com/forum/remark,7465549~root=pppoe~mode=flat
http://www.adslguide.org.uk/newsarchive.asp?item=1381

If the router WAN connection is dropped ("DHCP client disconnected"), then the
router is the primary problem. If the router isn't connecting, then all of the
settings on the computer isn't going to help a lot.

Have you been able to make any computer access internet without loading the BT
software? My guess is that the software is either a PPPoA or PPPoE agent. If
it's PPPoA, you may be stuck. I'm looking at the DI-804 (Version B) manual, and
it mentions PPPoE, but not PPPoA, support. The ADSLGuide link above is a bit
over a year old, but at the time of the article, not all of BT was using PPPoE,
maybe you're still on PPPoA.

Look at "ISP Additional Settings" on page 19 of the router manual. Maybe one of
the additional settings will help.

I think you should spend some time at your local computer store (I hope you have
one nearby), and try to find a router that supports BT broadband. Here's where
you have to work real hard - you need the advice of a sales associate who really
knows what he's doing. Maybe you'll end up buying another router, I don't know.
But get advice from someone who knows BT broadband.

Or maybe BT Tech Support can help. I don't know. BB ISP Tech Support groups
have gotten better (some have), as more and more broadband customers have
started using routers for security, not just for multiplexing computers. It's
to their advantage to support router use, to keep their customers secure, and
reduce the amount of unwanted traffic from infected computers in their address
space.

Sorry we spent so much time looking at other issues. If I'd been there in
person looking at your setup, maybe the problem (not the symptoms) would have
been more obvious. Troubleshooting network issues BWO Usenet is not an
efficient process. I'm quite a few miles away, though, so that's probably not
an option. I wouldn't mind a pint or two at a good pub, though, if you can
cover the air fare. ;-}

Cheers,
Chuck

After another discussion with the D-links tech line they say other people
are having the same problems. It seems to come from the fact that BT supple
an identical gateway and IP address which confuses some routers. I have
contacted BT for a recommended router.

What a palaver! I need a drink after all this.

Thanks Jan

 

[Chuck]

After another discussion with the D-links tech line they say other people
are having the same problems. It seems to come from the fact that BT supple
an identical gateway and IP address which confuses some routers. I have
contacted BT for a recommended router.

What a palaver! I need a drink after all this.

Thanks Jan

Thanks for the update, Jan. It's a relief to know that BT and/or D-Link is now
aware of the situation.

I wish we had decent beer here, I would join you in spirit.

Cheers,
Chuck

 

[Guest]

Can you tell me please what router BT recommened? I'm having problems with a
Dlink 604, cannot get 3 comps to access the internet when the Dlink router
connected so am sending back.
Many thanks. Kate

 

[Chris]

Hi, the 604 should work fine, I have one working with 2 wired PC's and one
wireless network. Are you sure it's the router and why not try another 604
in case you have a faulty one???
Chris C

 

[Chuck]

Can you tell me please what router BT recommened? I'm having problems with a
Dlink 604, cannot get 3 comps to access the internet when the Dlink router
connected so am sending back.
Many thanks. Kate

Kate,

My guess is that this will vary by location (Chris it appears has no problem
with a 604, but Jan can't get a 704 to work). Since BT is now aware of the
situation, I'd bet asking them is the best place to start.