Hi Scott,
Regarding your post:
--------------------
| From: "Scott" <
[email protected]>
| Subject: enabling cd-rom
| Date: Fri, 16 Jan 2004 12:51:04 -0800
|
| One of our users accidentally disabled the cd/dvd rom drive
| on their workstation. How do I enable it if I can't see it
| in the hardware devices under My Computer's properties. I
| don't see it anywhere on the system?
|
When a device is disabled in Windows via the Device Manager it shows up
with a Red X in Device manager. I suspect your hardware device is more
than disabled in software. I suspect that it may not be connected properly
or has encountered an error.
RECOMMENDATIONS:
1. In Device Manager, choose View - Show Hidden Devices.
2. If the device still does not show up, Run the Control Panel Add Hardware
wizard.
3. Have the Hardware Wizard search for devices connected but not
"installed"
4. If none of these things resolves the issue, do you have a 3rd party
driver for the device?
5. Run MSInfo32 and Check under Components / Problem Devices for more
information.
MORE INFORMATION:
310126 Troubleshooting Device Conflicts with Device Manager
http://support.microsoft.com/?id=310126
314464 How to Troubleshoot Unknown Devices Listed in Device Manager
http://support.microsoft.com/?id=314464
283658 HOW TO: Manage Devices in Windows XP
http://support.microsoft.com/?id=283658
CLEAN BOOT TROUBLESHOOTING:
310353 How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/?id=310353
316434 HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP
http://support.microsoft.com/?id=316434
310560 How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560
=========
This posting is provided "AS IS" with no warranties, and confers no rights.
Windows XP Security Homepage:
http://www.microsoft.com/windowsxp/security/default.asp
Windows 2000 Security Homepage:
http://www.microsoft.com/windows2000/security/default.asp
Top 10 Windows Newsgroups Security Questions:
http://www.microsoft.com/technet/newsgroups/default.asp?url=/technet/newsgro
ups/nodepages/sectop10.asp
=========
Paul Hayes, MCSE
Product Support Services
Microsoft Corporation
(e-mail address removed)
