Randy said:
when I select empty deleted files or empty junk mail files, nothing
happens.
The files are still there. Can anyone help?
Thanks
Do you get any error messages when you try this? If so, and you need more
help, right click on them and copy them to your next message.
The following hotfix often helps with problems deleting messages, if you
download and install it with Windows Mail not running:
http://support.microsoft.com/default.aspx/kb/941090
Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether you have a 32-bit version
of Vista or a 64-bit version, try the hotfix for the 32-bit version first.
Certain common antivirus programs, such as most of those from
Norton or McAfee, tend to cause stuck messages and other problems
in Windows Mail, although seldom immediately, so if you have such a
program, remember where to find the hotfix, and hope it will install
again if you need it again. A recent version of the Trend antivirus
program also causes assorted problems in Windows Mail.
The Vista SP1 update includes this hotfix, but takes longer to install.
